15 reviews from our car dealer reviews community
Leave a review for Norton Automotive
Leave a review

15 reviews from our car dealer reviews community

Leave a review for Norton Automotive
Leave a review
"GREAT HONEST SERVICE."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Having been in the motor trade for over 27 yrs myself it was never going to be easy to find the perfect dealer with the perfect car but I happened to find Adam at Norton Automotive who was very honest and open over the phone and when on a video call he showed me every bit of detail even the small bad bits, He gave me a fair and honest PX offer for my car and we did a deal over the phone, Up on arriving at the garage Adam was there and offered me the keys for me to take a good look over the car and it was exactly as he described it to be, he checked and drove my car and all was good, Adam was also brilliant to contact after the sale as it came apparent of a very small issue when having driven the car after a day or two, I contacted Adam and we agreed to get the car diagnosed and fixed, Adam made this process very easy and was very helpful, He also paid the invoice for the work the same day, so my experience of this garage is one of complete satisfaction and I would recommend to anybody that finds a vehicle for sale with them, Customer service is completely free it costs nothing to look after customers and give a great service and this was demonstrated with Norton Automotive, Thanks Craig BMW X5

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Rubbish customer service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Left us waiting for 30 minutes even though we’d booked an appointment. Refused to let us test drive unless we said we definitely wanted the car. Bizarre, how would you know without driving it. Some damage not mentioned on the advert. Waste of an afternoon.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified reply?
Replier has verified their email address

Adam Norton from Norton Automotive in response to Rubbish customer service

I am sorry you were kept waiting but we cannot stop dealing with a customer that was in prior to yourselves, all we can do is try and finish with them as quickly as possible. Also, just to clarify, this customer made an appointment via email, if they had called us (as we always suggest) then we would have given an accurate description over the phone or they could have inspected the pictures that show a dent on the door. This customer had suggested that they were not wanting to pay the asking price so there was no point in going for a test drive on wet horrible roads. I am sorry your experience wasn't great but good luck with your car search.

"Honest , trustworthy and reliable "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Just bought a vehicle from Adam and totally I am happy with the experience. Honest , trustworthy reliable . I viewed , we agreed a price and everything went smoothly. Having travelled from Southampton to buy I have no hesitation in recommending Norton Automotive.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Not impressed…"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a little Fiesta van which in general is a very tidy little van. I do not have issues with the van but more the salesman. He was very set on his price which is fine if it was as good as he made out. I feel the van was parked in such a position it hid a little dent to the drivers door. I had to squeeze by to get in and have a look etc. There was also a very large chip of paint to the A pillar which had tried to be touched in and hidden. The wheels had all been severely kerbed so when I returned home I had them take off and stripped down for a full colour change. Both rear tyres were on the legal limit. I do take some responsibility for this however when I mentioned it on the telephone all I got was “aww okay” My biggest concern was I had been told the van belonged to his friend who used it for commuting etc. His friend was a Mormon or worked for a company ran by Mormons so the radio had been disconnected. He advised me they had reconnected it but he didn’t think the DAB was working. I managed to fix the is myself however once I got home I realised a CD had been left in the player. It was a personal CD of 4 songs of which someone had made. All the lyrics to the four songs contained “N*ggar, F*uck that Ho” and all sorts of other outrageous language. I personally wasn’t offended by the CD itself but more of just the lies. It also has been near on three weeks now and I still have not received the log book. It takes two seconds to complete online yet this guy is still in the Stone-age and posted it… I wouldn’t recommend this dealership.

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Citroen Dispatch Van"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

All in order - Very helpful & couldn't fault the transaction. Drove van home to Essex & very happy.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Fantastic Service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I have purchased a few vehicles through Adam and his team at Norton Automotive. I can honestly say that in all my years of experience that this dealer is the most honest and trusted I have ever come across. if I could give 11/10 I would as the level of service received is absolutely fantastic. Well done Adam and his team

"Bad service avoid "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

You will find same price car somewhere else. Bought a car from them part ex the car. Who ever got my old car got 2 fines and even after appealing it for rejected had to pay fines for someone else. Issue is this people did not transfer the car on to their name even after a week. If you do sale a car transfer the car your self don’t wait on this people to save them money.

"Car Purchasec"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent value for money 5/5. Relates to review below re: car purchase. Thoroughly recommended.

"Car Purchase"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Adam was extremely knowledgeable and helpful with my purchase of a car from him. Due to issues with another garage relating to a vehicle I was part exchanging to Adam, my purchase was delayed. Adam was very understanding and considerate, offering advice to get the matter sorted. I collected my vehicle from him and he was very professional in sorting everything out. A good person to deal with, personable and knowledgeable. Thoroughly recommended. 100% service

What is a verified review?
Reviewer has successfully provided either proof of ID or proof of purchase
Learn More
"Absolutely painless and trouble free "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Adam played it straight from the start and couldn't be more helpful. Car exactly as described and no hesitation recommending Norton.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Norton Automotive is an Independent dealership that is based in Aylesbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
15 reviews3.8 out of 5 stars — Rated Very Good
Excellent
10
Very Good
0
Average
1
Poor
1
Terrible
3

Add Review

  • Submit new information

  • Contact Information

    Address

    Norton Automotive
    Marroway
    Aylesbury
    Buckinghamshire
    HP22 5TQ

    Get in touch

    07907 838007
    http://www.norton-automotive.co.uk/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    6%
    Percent of reviews responded to by this dealer

    Additional Information About Norton Automotive

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more