Having purchased the above vehicle within 1 month it had broken down. An independent garage carried out a report which was sent to NWCB where it was found the timing was out, removing timing covers chain guide broken and chain worn. On inspection and removing the head there was excessive rust and water marks around cylinders, a pressure test was carried out and the head was found to have a crack in it which suggested it had been there for some time. NWCB are not to be trusted, they obviously do not have any satisfied customers. Only option is to take legal action
Bought a car from NWCB, The car was found to have major faults, accident repair job to a shoddy standard, was advised the MOT was questionable and the car should not be driven on the road as completely unsafe, the negotiations have been deceitful and after over 3 months since purchasing car and some repairs eventually being undertaken I am left with a car that has oil leak, structural damage. Only route left is through the courts. I am self employed and now how damning negative reviews can affect a company and would not leave comments like this unless treated as badly as I have been. AVOID AT ALL COSTS.
I am over the moon with my car, the customer service and the aftercare is great. I would not hesitate to recommend or buy from NWCB again.
Hannah from NWCB Ltd (CLOSED DOWN) in response to Fantastic dealer - Love the car!
Thank you, your feedback is very much appreciated!
John in response to Fantastic dealer - Love the car!
Yeah fuck off Richard. You never sold a straight car in your life
I picked up my audi A4 was told log book wasnt there at time of picking up the car but on receiving log book 7 weeks after found it had 5 owners not 1 as NWCB had said and the millage had be put back to 81,000 after contacting the former keeper. NWCB are very strange and very hard people to understand. And its gonna be a long road to get my money back.
Richard Palmer from NWCB Ltd (CLOSED DOWN) in response to Audi A4
Sorry you feel this way but it's just how it is.
I can only go by my own experience which has been nothing short of excellent. Purchased a BMW 3 series which is lovely. I've only had the car a few weeks but all appears perfect. Had to have some very minor paintwork attended to which NWCB undertook without issue and even loaned me a courtesy car for the few days it was away. A small dink in the boot is being done next week. Nothing appears too much trouble for them and everyone I have dealt with has been brilliant. No complaints from me.
Reviewer has confirmed their email address
Richard from NWCB Ltd (CLOSED DOWN) in response to Simply - First Class
If true and if only this customer had contacted me I am sure this issue would have been dealt in a professional and appropriate manner. Remaining anonymous is somewhat unhelpful.
When taking our money very helpful & nice... two days after having car faults started occuring & very unhelpful.. won't be going back to NWCB EVER!
Reviewer has confirmed their email address
Richard from NWCB Ltd (CLOSED DOWN) in response to NWCB were disgraceful
It would be helpful if customers contacted us to discuss their issue or say who they are in the review so we can contact them. Then as always we would deal with it in a professional and appropriate way.
purchased a vehicle from this company in perfect condition when test driven and purchased upon arrival today it was dented with bumper damage. it was also unclean and had a women's glasses in which we could only assume that someone had been using the car as the milage has also risen. now they are refusing to do anything and are stating it is our own fault.
I am not having a good experience with this dealership. I bought a car from here in august and The car has numerous issues which the dealership are not willing to resolve. I would not recommend.
Reviewer has confirmed their email address
NWCB Ltd from NWCB Ltd (CLOSED DOWN) in response to poor
Hi there, We are not sure which car you have purchased from us - we would be very interested to hear from you and obviously we will be happy to sort out any problems you have with a vehicle you have bought from us... Please call us tomorrow on 01371855968, we will wait to hear from you. Kind regards NWCB Ltd
Purchased a Freelander 2 after seeing an advert online. The car was far from described holes in the dash, ripped weather seals scratches and dents everywhere. To top this off with in two days I found my self with a repair bill of over £1000 to replace rear differential and wheel bearings. As well as all of this the windows don't work, the keys are faulty, the battery needs replacing, the stop start doesn't work and the car has failed to start twice. After attempting to communicate all of this with Richard requesting to be compensated or to simply return the vehicle. I was shunned and passed to some dodgy mediation company would suggested I have no right to return the vehicle. The warranty is also pointless being told it won't cover the damage at all. I have lost out on thousands of pounds worth of savings and a perfectly fine mini I part exchange. Hate to think what's to come next From experience, I would warn anyone considering any of vehicles sold by these people to look at other companies with good reviews and better customer service and warranty DON'T get ripped off as I did. I wish I had seen all of the reviews describing how what has been done to me has happened over and over. Should be shut down I'm currently following legal proceedings. 5/11/16
Venice bramble in response to Derran
Hi I have just read your review about NWCB Ltd and I am in a very similar situation as yourself . I brought a car from them in October and turns out it has a faulty engine which would cost thousands to fix among a few other problems. My partner and I have decided to take legal proceedings also as the issue is not being rectified by them. If you don't mind saying what legal company are you using?
Paid a deposit that was 'refundable' purely to see if I could get finance - would never have paid the deposit over wise. Have not received the deposit back or received call back from owner despite my numerous calls. On viewing the vehicle it was in bad condition, dented and scratched- hadn't even been washed. Not as described or portrayed in pictures Buyer beware of NWCB Ltd.
Sale manager from NWCB Ltd (CLOSED DOWN) in response to blue27
As explained to everyone in your position the refundable deposit in this situation is if we are not able to get the finance in place for you. Clearly on this occasion we did! Shopping around trying to get your finance accepted it time consuming.
Car Dealer Reviews has been informed that NWCB Ltd has closed down and is no longer trading.
Manufacturers: Sells a variety of makes and models
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