I bought a Mercedes 250d from them with black k gloss wheels I accidentally scuffed the front n/s wheel so took it back to them to see if they'd repair it and I said that I'd pay but Scott said that they'd pay if I gave them a good review 2 days later I saw that the other wheels where losing the paint on them itcwas peeling off for no apparent reason so I took the car back but I had to rely on the brilliant Andy Pickersgill who fought my corner to get the wheels done properly I took the car too 2 independent alloy wheel specialists who said that the wheels hadn't been done properly because they hadn't been shot blasted so the paint would stick to the alloys Eventually thanks to Andy they were done but I've now just found out that the car isn't taxed after being told infact it's on the invoice that it was taxed until June 2025 😡😡😡😡 Massive thanks to Andy for being on my side because the sales team aren't
I bought a Porsche Macan from these scammers and was sold to me with full service and full M.O.T, with no advisorys, on my way home it started to rain it was then I realised my wipers were basically shredded, didn’t clean anything had to go to Halfords on way home to buy some, got my tyres checked and they only had 3mm tread which is a advisory on a MOT, but the worst thing was they sold me the car but didn’t have the logbook, Tom the sales man just lied and lied even tried to blame the dvla, AVOID this place at all costs they are complete SCAMMERS
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Just don’t bother, my wife’s car was given better service by the bicycle mechanic at Halfords!
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If I could give zero stars, I certainly would. Initially, I was impressed by their professional setup and sleek headquarters, but it soon became clear that their primary focus was on earning commissions. This included aggressive upselling of products like the 'best of the best' warranty and ceramic polish. When I picked up my car, I noticed a few issues and brought them up immediately. I was reassured that I could have the repairs done independently and they would cover the costs. However, after I got the repairs done, they completely ignored me. They are never available for a phone conversation, they rarely respond to emails, and in the end, I was left to pay the bill myself. I cannot recommend this company at all. Their customer service is terrible, their post-sale support is horrendous, and their communication is shockingly poor.
Reviewer has confirmed their email address
Unprofessional collection operatives, rub the bodywork of a dirty car with a cloth and fingers, try to tell me brakes were worn out when three months before a MOT with no advisories was carried out. Fly by night operation as far as I am concerned, do well to avoid.
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I thought I had purchased a warranty, however when the car was stolen, i contacted Blue Chip who informed me that I was a third party as Oakdene had purchased it for me, putting a healthy profit on it too( thats business) after no reply from the egotistical men in suits who know nothing about cars, I chased them , and was told no refund and its at our discretion !! Don't go near them. My next move is County Court.
Reviewer has confirmed their email address
Samantha in response to Ripped off by this lot. Don't go there !
Hello, we are also very upset customers with oakdene collection. We're currently in the process of taking them to court. Can I ask how you got started with taking them to court please?
Just bought my series 440i grand coupe from Oakdene collection in Alfreton just off jnc 28. Fantastic car great service from the guys especially Dan who was my salesman. No pushy sales just great service. Would recommend highly.
Beware of these scammers. They sold me a car with faults. As soon as I got home, the instrument cluster went completely blank, and the active grille shutters were broken. They seemed supportive at first and offered to replace everything. They took the car back and sent it to JWS for repairs, which took over a month. When I got the car back, it had even more issues: the driver’s seat headrest was damaged, the driver’s seat side trim was damaged, and the dashboard trim wasn’t fitted properly after replacing the instrument cluster. Andy, their prep manager, seemed helpful at the dealership, promising to order a new headrest to be sent to my home and to speak with the director about fixing the other issues. A couple of days later, I called Andy for an update, but he said he was on holiday and asked me to contact Scott, the salesman who sold me the car. Scott kept saying they wouldn’t do anything more for the car, mentioning they had already spent a lot on replacing the instrument cluster and active grille shutters. I explained that these were their issues because they sold me a faulty vehicle. When I mentioned contacting Citizens Advice, Scott said they wouldn’t order a new headrest but could fix the old one and repair the other damages if I travelled there. I told them the dealership is quite far from me and asked if they would cover the fuel costs, but they refused. So, I demanded a full refund, as the vehicle had more issues when it was returned after replacing instrument cluster and active grille shutters and by law, I don’t have to accept a second repair. They refused, so now I’m taking them to court and posting this everywhere on social media
Reviewer has confirmed their email address
Samantha in response to Liars
Hello, we are also very upset customers with oakdene collection. We're currently in the process of taking them to court. Can I ask how you got started with taking them to court please?
I Purchased a Range Rover Vogue from Oakdeane in March 24. The car looked well prepared however I noticed a large tear in the rear Tyre when I got home and washed the car off. I took it to a local car dealer who said the tyre should be replaced however after talking to Scott at Oakdeane I was told that his Director would not agree to replace the tyre as in his view it would pass an Mot. Not the service you expect from a prestige car seller. Subsequently I have noticed that the black painted alloys are peeling and all 4 wheels need sorting by someone who knows what they are doing. The wheels were clearly not prepped before being painted. Cost to sort £500. Overall I'm left very disappointed about the experience given the money spent and the mark up on my Prorsche trade in.
Reviewer has confirmed their email address
Horrible experience with the most arrogant car salesman I've came across., tried to claim car was faulty to try and haggle price down. When I didn't take him on he started throwing obscenities at me over the phone!! A disgrace to the trade!!!!
Reviewer has confirmed their email address
Oakdene Collection is an Independent dealership that is based in Alfreton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Oakdene Collection
Acre Ridge Industrial Estate
Alfreton
Derbyshire
DE55 7RG
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