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Bought a car off them and had problems driving home. Arranged to take it back to see why it was over heating. Turned out to be head gasket and they had the car for two and a half weeks to fix it. Got it back and still didn`t seem right. Temperature gauge was still high, which they said was faulty, so why didn`t they fix it!!? Four and a half weeks later no oil in it! Phoned them up, was advised to put oil in and see how it goes. Was using far too much oil so took it back again. After an argument with their mechanic over what was acceptable amount of oil to be used, turned out he hadn`t done job right in the first place, new oil seals and head gaskets again, three weeks this time!! Was told by Mike they would fully service the car for me before picking up and extend warranty. Did i get that in writing? Nope! Still didn`t fix temperature gauge and i had to replace brake pads a month later so obviously no service carried out. I would avoid at all costs.
The service at Oakwood North East has been less than satisfactory. Faulty parts in the vehicle have cost me approx £1,500 to repair as the dealership have stated that the repair required was not covered in the warranty sold to me with the car. I have tried to get back in touch as I feel car was sold to me with the faulty part. I have not heard anything back from the dealership and it has been about 3 weeks. I will be returning to the dealership to offer them the opportunity to cover the cost of the repair and If they no not resolve the issue I will be taking further action. At this moment I am not happy with the dealership and would not recommend them.
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I had read reviews regarding this dealerships some good some not so , but let me tell you Oakwood North East Ltd are spot on. Let me go a bit further after 3 months looking for that perfect motor for my wife I found it. I was very wary of lies etc from other establishments which were a complete waste of time and money. To cut a long story short Oakwood North East are in my opinion well above board and if your looking for a good motor you won't go wrong. For me it's a 350 mile round trip to the showroom, when it's time for my motor to go "I will be back" it's so hard to find a garage with honest guys with "good stock". Cheers again guys.
The car was late, I was put off twice and when I did finally collect the car, I had to take the car back to them to be sorted 3 times, in the end I resorted to taking it to another garage to repair as I had no faith in their garage/ technician. Also get everything he says in writing, I was not the only one to misconstrue what he did/didn't say. I would not use them again, or recommend anyone does.
Reviewer has confirmed their email address
Quality used cars from the coasts first RAC Approved Dealer
At Oakwood Specialist Cars we are an RAC approved dealership which means we can offer their warranty and free membership with all our cars, to give all our customer's peace of mind. Our ethos is to source the highest quality top-spec vehicles mainly sports, performance diesels and 4x4's with good service history and low mileage.
Our stock is changing daily as we are hand-selecting cars from all around the UK from a number of our good suppliers. If we don't quite have what you're looking for, please just give us a call and we will do our best to source it for you. We offer low rate finance packages to suit every need.
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2001
Oakwood Specialist Cars
Oakwood House Foxhunters Road
Whitley Bay
Tyne and Wear
NE25 8UG
Mon | 09:00 - 17:00 |
Tue | 09:00 - 17:00 |
Wed | 09:00 - 17:00 |
Thu | 09:00 - 17:00 |
Fri | 09:00 - 17:00 |
Sat | 09:00 - 17:00 |
Sun | Appointment Only |
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