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I booked a date and time for my husband to come and look and test drive a Ford S-Max that they had advertised on Autotrader. The girl on the phone took all my details and confirmed it was in excellent condition. When my husband arrived, the car was parked behind a few rows of cars, so obviously not ready for a test drive. It was in good condition but had a crack on the windscreen and there were a few chips in the bodywork, so hardly what I would describe as excellent condition. The biggest issue was when my husband went into the showroom there were two separate customers arguing with the salesman, saying they had paid a deposit on TWO separate cars but BOTH cars had been sold to someone else!! One duplicate deposit mistake - fair enough, but two?!? After hanging around for a few minutes my husband decided to leave. I wonder how often this is done in this dealership? We certainly didn't feel comfortable buying from this company.
Shocking service! Very rude salesman and not helpful at all. Car was very average for the price. Wouldn't recommend this dealer at all.
Reviewer has confirmed their email address
The person who I am across here was very unpolite. My advice is don't even think to go there. I am very disappointed Dishonest company!
Would have bought the car had it not been for the extremely rude and obnoxious salesman. I would not recommend this 'dealership' to anyone. Make sure you read all the reviews posted about this place before considering.
Well we went there to buy a 7 seater espace. We traveled a 100miles to this car dealer to view a car. The sales man was very helpful. And explained all we needed to know. We bought the car and on the way home we had a pipe blow. (Not dealers fault) however we called him and he said bring car back. So we did and that sales man couldn't do enough for us. He fixed the problem and also others that was nothing to do with him. He was such a nice man and done so much for us we can't thank him enough. I recommend this dealer highly. Good honest family run business. Some people on here said bad customer service I disagree....it is not bad at all he is just not pushy. Being a customer there is nothing worse than a sales man being pushy to buy a car. 10/10 from us and I will be recommending to everyone. Give him a go you won't be disappointed :)
Recently brought a car from here and if it had not been for the fact I really liked the car, I would of told him to stick it ! I have never come across a man with so little customer service skills in my life, considering the line of work he does!
Bought a 3 series coupe from this dealer and I experienced a great service. All questions about the car were answered and wasn't rushed at any point. Would definitely recommend this dealership to others.
Terry in response to Nikash
No you didn't, this is all fabrication. Paid for by the dishonest dealership owner.
Bought a car today, got half way home and had to spend another £100 as the tyre shredded. Had no locking wheel nut key, no jack or wheel brace. Salesman was one of the worst I have ever met, showed no interest and juat wanted my money and for me to leave asap. Gave a price one day and wouldnt honour it the second day. Would not recommend this place to anyone. DO NOT BUY FROM HERE!!!!
Wish I had seen the reviews on this site before I visited this trader.The salesman was un co-operative to say the least, almost unresponsive. All questions asked were met with generic, vague replies. There was another gent on sight who patrolled the forecourt and office area but made no effort to engage in conversation. Seemingly fortunate for me, the car that I expressed an interest in was " not ready yet " Think they did me a favour there. The site itself is nothing like the pictures on autotrader. I would not recommend this dealer at all.
Bought a vehicle from this garage in November. Car was right price and intended to atleast last the year that the MOT ran for. It lasted 5 weeks. The gear box warning came up on the dash to start, then the tyre pressure sensors detected all 4 tyres were flat, Front and rear pads needed replacing when inspected, contrary to MOT. Locking wheel nut wasnt supplied, despite requests for it. After 2nd breakdown in 3 days, when the starter motor packed up, I opted to scrap vehicle. After advice from the aa that the reason the vehicle had low mileage was because it was the not so proud owner of a "new" engine and whoever had rewired the electrics had no idea what they were doing exposing bare wire to an exhaust manifold. An absolute disgrace that the site remains open to trade when so many people have had recurring issues. AVOID!!!!!1
Old Welwyn Motor Company Limited is an Independent dealership that is based in Welwyn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Independent Dealership
Old Welwyn Motor Company Limited
113-115 Codicote Road
Welwyn
Hertfordshire
AL6 9TY
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