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29 reviews from our car dealer reviews community
Leave a review for Orchard Car Sales Ltd
Leave a review

29 reviews from our car dealer reviews community

Leave a review for Orchard Car Sales Ltd
Leave a review
"Warranty RUBBISH & worthless!!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Car seemed tidy and well valeted, quite low mileage and good price, however soon developed faults that weren't covered (of course) by the warranty I was pushed into buying at time of purchase. Salesman got aggressive when returned with a 3rd party mechanic to discuss the problems and told to basically leave! Really bad unprofessional behaviour. Definitely look elsewhere!

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+10 Found this review helpful
"Great customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is our second car from Orchard Car Sales, find them always honest and their Cars a lot better quality than a lot of the other garages, nice guys to deal with, would definitely recommend

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+2 Found this review helpful
"women beware!"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

As a single female I am unfortunately well aware that there are some sad men of a certain type out there, well trust me there is one here! I went to Orchard car sales as they had a reasonably priced car that fitted my budget, I looked it over and requested a test drive from the sales guy. As soon as we were in the car together he started making suggestive remarks which was totally disgusting! I'm actually an Engineer in the forces so I do know a few things about cars and the lies this guy gave me about the car insulted me beyond words! I could rant on but I won't waste any more of my time time on this individual.

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+8 Found this review helpful
"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We don't buy cars very often so this was a big occasion for us. We called on Tuesday and arranged to view the car the following day, Russell showed us the car and we looked over it and took it for a test drive. We had a few questions which were all answered thoroughly; and he even helped set up our phones with the Bluetooth ! My wife and I are really happy with our new car. We would highly recommend Orchard car sales.

"Honest car sales"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently bought a car from this garage had I minor issue, I spoke to Russell and Alex and they sorted this issue straight away , these are a couple of straight up honest guys which you don't normally get from car sales men, I am so glad I bought my car from Orchard Car Sales.

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+2 Found this review helpful
"Very happy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I phoned Orchard car sales the day before I wanted to do a test drive on a Citroen Picasso for my daughter. I reserved the car over the phone with a deposit and test drove the vehicle the next morning. We were very impressed with the car and Russell and Alex were very helpful and professional. I would highly recommend this garage to all my friends and will happily buy another car in the future.

"Shocking customer service. "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Saw a car online at Orchard Car Sales, rang up to try and place a reservation deposit on it but were told we couldn't, and if the car went it went. Took a day off work to travel over two hundred miles to come and view the car. The vehicle was not as described on the internet, wrong mileage, was advertised with full service history when most recent service had not been done, general condition not as described on autotrader. Photographs online did not show the true condition of the vehicle. My partner had a good look round the car before we were willing to spend our money. We expressed a few issues to the salesman about the car. He subsequently disappeared for ten minutes and returned to tell us that he had been on the phone to his business partner and was now not willing to sell us the car. As soon as we mentioned we both worked in the trade and that my partner was a mechanic his whole tone changed for the worse. We understood the age of the car reflected the condition but the fact it was not as described on the internet really put us off. He was not even willing to negotiate on the price at all. He proceeded to tell us that he wasn't going to sell us the car because we knew the law regarding returning the goods for a refund within a six month period. His patronising tone was absolutely disgusting. Never have I heard a dealer tell a customer that they don't want to sell them a car just because they express their opinion. My partner and I have over thirty five years experience in the trade, if I spoke to a customer they way he did with us I would be receiving a disciplinary. They're loss was our gain as we found a much nicer car at another dealer less than fifty miles away and received much better customer service.

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+8 Found this review helpful
"Disappointed"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The owner at Orchard Car Sales was friendly until the moment he found out my son worked in automotive. His whole attitude changed. I asked to test drive 2 cars and was told "that's not how it works". My reply, you wouldn't to go buy a wedding dress without trying it on to see if it suits you. He turned away a £3k cash sale. More fool him. Would not recommend.

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+8 Found this review helpful
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"Recommended to friends and family members"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very nice clean car, Very impressed with the service and the value for money. I have had no issues with the car except for small rattley noise coming from somewhere but they dealership have said that they will have a look at. I have already recommended Orchard Car Sales to my friends and family and will continue to do so.

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+2 Found this review helpful
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Dealership Information

Orchard Car Sales Ltd or OCS Car Sales Ltd as they are also known, are a car dealership who specialise in the sales of used cars. Having looked on their website we can see that they are a family run business who have over 20 years experience in the trade.

If anyone has had an experience at this dealership then please share this with us by leaving a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
29 reviews2.6 out of 5 stars — Rated Average
Excellent
11
Very Good
0
Average
1
Poor
4
Terrible
13

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  • Contact Information

    Address

    Orchard Car Sales Ltd
    Unit 1 Buckland Mall Old School Road
    Hook
    Hampshire
    RG27 9NJ

    Get in touch

    01256 212050
    http://www.ocscarsales.co.uk/

    Opening times

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    Dealership Statistics

    37%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Orchard Car Sales Ltd

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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