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11 reviews from our car dealer reviews community
Leave a review for Otter Vale Motor Services
Leave a review

11 reviews from our car dealer reviews community

Leave a review for Otter Vale Motor Services
Leave a review
"After sales customer service very poor!"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Was told the vehicle I bought in March 2022 had a full service history. Upon payment was told this could not be provided due to GDPR and a load of other excuses. Once I involved the Financial Services Ombudsman, Service history was provided which of course would help when it comes to re-sell.

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"Purchase of Mitsubishi Barbarian"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a Mitsubishi Barbarian from OVMS this week. The salesman Jack was exemplary. He was professional and courteous and I would highly recommend buying a vehicle from them.

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"Andy Becky "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Picked up our L200 yesterday and very pleased with it, Andrew was very helpful and made sure the sale was done without any issues, would highly recommend 👍

"Untrustworthy avoid! "
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My father in law purchased a car from here with the help of his family in December 2019. The whole experience was a disaster from start to finish. The salesman lied to them about the car having service history and the reason for the car not having a V5C document. The car purchased was in need of a service which only became known to the family when it was begin driven home. The car would not start the very next day due to the battery begin flat. This had to be replaced which was done FOC but the car should never have been sold with a duff battery. Otter Vale refused to service the car without payment and as we had no faith in them it was done by another garage. On their website at the time of purchase they claimed to be accredited to The Motor Ombudsman. This was another lie as they were not accredited at all. We only found out this when we tried to complain about them to The Motor Ombudsman and were told they were not members. Never again AVOID!

"mitsubishi l200"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Otter Vale Motor Services is family run found shaun the salesman very help full took us out for test drive we left and said we think about it we got back in contact to say we have l200

"Good quality truck"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mitsubishi L200 from Otter Vale Motor Services. Loads to choose from and helpful staff. Really happy with the truck and good service. Thanks very much

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"AUDI A5 "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I recently purchase a 60 plate Audi A5 from Otter Vale Motor Services and cant recommend them enough! I contacted the garage interested in a car they had advertised, but it had unfortunately sold so they offered to find me another one sending me options via email with pictures and info, within a week they had a car in for me to test drive and i went ahead with the purchase. Professional from start to finish. thank you !!

"poor after sales"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would not put right the bodged head gasget repair they did on the car when i bought it even though it had been taken back for loosing coolent within a month of buying the car i would never go to Otter Vale Motor Services again.

"Nissan Primastar van 2009"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought this van from Otter Vale garage last saturday,May 5 2018,I"d paid a deposit a week before and had asked James to fit a tow bar on for me at my expense.When I went to pick it up everything was done and the transaction was as smooth as silk and taking my van in part/ex.I had 12 months mot,a six month warranty and a full service in there as well.I highly recommend this garage and would definitely use them again.

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"Poor"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a Vauxhall Corsa from Otter Vale Motors in Jan 2016.. I spent a considerable amount of money on this car in the first 6 months... I would not recommend this garage or the owner following my experience..

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+7 Found this review helpful
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Dealership Information

Otter Vale Motor Services is an Independent dealership that is based in Honiton. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
11 reviews3.6 out of 5 stars — Rated Very Good
Excellent
7
Very Good
0
Average
0
Poor
3
Terrible
1

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  • Contact Information

    Address

    Otter Vale Motor Services
    A30
    Honiton
    Devon
    EX14 9NE

    Get in touch

    01404 861155
    https://www.ovms.co.uk/

    Opening times
    Mon 08:00 - 18:00
    Tue 08:00 - 18:00
    Wed 08:00 - 18:00
    Thu 08:00 - 18:00
    Fri 08:00 - 18:00
    Sat 08:30 - 17:00
    Sun 12:30 - 16:00

    Dealership Statistics

    63%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Otter Vale Motor Services

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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