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10 reviews from our car dealer reviews community
Leave a review for Ouston Car Sales
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10 reviews from our car dealer reviews community

Leave a review for Ouston Car Sales
Leave a review
"Deceptive advertising. Waste of time"
1.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bloke was nice enough to speak to, but the car was described as 'immaculate condition' and 'well cared for'. What a joke. It was rusting across the entire edge of the roof panel where it meets the windscreen. Dealer said he had no idea that was there, but somehow had the eagle vision to point out small imperfections on my part ex. The car I came to see had scuffs and scratches all over it, interior plastic shielding really scuffed up and showing its age, passenger seat lever broken and didn't go down so you couldn't get in the back from that side due to it being a three door car. Damage to the fabric in the boot. Paint and material peeling on the badges and in the trims due to water getting under it. Car didn't feel that smooth to drive but that could have been down to my driving style somewhat. Either way the engine clearly needed a valve clearance due to the very audible clicking sound it was making, but the dealer tried to claim it was normal. The asking price of the vehicle, considering the condition, is outrageous, They're chancing their arm if they think it's even worth close to that. They're just hoping to unload this headache on a naïve young driver who wants a cool sports car. I would not put pen to paper with these guys. If they're going to be so incredibly deceitful with their advertisements that says all I need to know. Apparently the car had 'a lot of interest', but when I asked how long it'd been there I was told 3 months, amazing. AVOID if you don't want to be fleeced.

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+0 Found this review helpful
"terrible"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

sold me a car that was an insurance write off, now ignoring me, trading standards informed

"Bought a van - "
3.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a van battery went after 5 days - contacted owner of garage no response. Pity as this spoilt an otherwise good van buying experience.

"Same as below"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My daughter bought a car and there was problems from day one, we called/texted/emailed and when we eventually got through he made it impossible to book the car in, we offered to get our own mechanic to look at it but that wasn’t allowed, please avoid and save yourself the grief

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"Bad quality"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Do not buy... car has problem after problem sincd day one you then have to go to there desired mechanic... first winter with the car and its leaking water into the boot obviously can't check these things for a car that was ment to be excellent condition it needs about a grand on repairs not to mention needing new break pads within 2 month ...shame coz the bloke seemed alright to begin with once youv signed into the contract it's as if your in the wrong for finding problems that should have been fixed before the car was sold responses like its not a new car but when your paying nearly 2 grand extra to normal price not including interest on finance you expect a good representation of the car .... now I'm stuck repairing the car and paying for it for another 2 years just what I wanted cheers

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+2 Found this review helpful
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service from start to finish. Really happy with car definitely recommend Ouston Car Sales.

"No problem "
4.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Volvo S60 last year from Ouston Car Sales, it was exactly as advertised a really good car. No problem at all with Alan, who I have known for several years. He bought cars from me on 3 occasions but this was my first purchase, would recommend for a good second-hand vehicle. People should remember they sell used cars not new ones.

"Good dealer"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought Volvo S60 12 months ago fair price and a great car.

"bought a diesel golf month"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi, bought a golf last month and the car's been great, spoke to Alan who i think is the owner and explained i was after a first car, im 30 but have waited a while till i took my test, he explained he had one coming so i made an appointment for the week after. the car looked and drove very well so i bought it and collect three days later, nice and stress free, would recommend

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+1 Found this review helpful
"Do not use!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from Ouston Car Sales recently. Couldn't wait to rush me out the door when I went to pick up the car. they say you get a months warranty, well that warranty doesn't help when you live no where near them and they aren't prepared for you to use any other garage (like normal reputable dealers do) expect you to do the running around when something is wrong with the car. They also said they had found another key for my car! Then said they had posted it out. I am still waiting for that key 3 weeks later! When I emailed about this they said I had to check with Royal Mail as it got lost in the post? What? So they didn't send a key with 150 via recorded delivery , and then also accused me of not going up to get the key! I don't know how many more times I could tell them I don't live anywhere near them! I received a few snotty email very poor customer service. Absolutely poor customer service, lies from the start and only out for themselves. Avoid at all costs .

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+8 Found this review helpful
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Dealership Information

Ouston Car Sales is an Independent dealership that is based in Chester-le-Street. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
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GAP Insurance
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Servicing
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Ratings
10 reviews2.7 out of 5 stars — Rated Average
Excellent
3
Very Good
2
Average
0
Poor
1
Terrible
4

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  • Contact Information

    Address

    Ouston Car Sales
    Plawsworth Filling Station A167 Northbound
    Chester-le-Street
    County Durham
    DH2 3NL

    Get in touch

    0191 371 8488
    http://www.oustoncarsales.co.uk

    Opening times

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    Dealership Statistics

    50%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Ouston Car Sales

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