8% Reviews
replied to
71% Recommend
to friend


81 reviews from our car dealer reviews community
Leave a review for Owens Express Motors
Leave a review

81 reviews from our car dealer reviews community

Leave a review for Owens Express Motors
Leave a review
"Audi tt"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a audi tt from here a month ago. I love this car . It so lovely to drive. My experience with Owen express motors has been great so far . When i first went to the garage it was a Sunday and they had closed. I emailed them and an hour later the owner had come in for me . As I traveled from wales to see the car. To start with i was abit apprehensive because it was a 11 years old car . But for its age was in pretty good condition. So i went for it . Everything was pretty much done in a day and the owner even drove to wales to drop it at my door . Which was great. After the first day of driving i did have an issue with the window it got stuck open so i took it into my local garage and the owen sorted it out with the warranty company so I didn’t have to pay a penny . Overall a nice and easy transaction. And so far i have had good customer service. Thanks

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+0 Found this review helpful
"Amazing, personal and helpful! "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

The staff here are genuinely helpful and do their absolute best to look after you! Staying late to fit around my work and providing great quality vehicles!!

"56 BMW 3 series "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a 3 series BMW marked as 3200 from Owens last April 2017. On test drive I noticed it had an oil leak from engine so pointed out and agreed the sale on the caveat that the oil leak was repaired this was written on the receipt. A couple of days later I received a call to say the oil leak had been repaired. After a month or two I could still smell oil burning on the engine when I checked my oil the level had dropped dramatically again so I rang Owens and they arranged to get car looked at and rectify the issue. The car has been in a total of 5 times over the last 12 months with the same oil leak on each occasion we were told it was fixed when in fact it was not. The last visit to rectify oil leak the garage has told Owens to be 100% sure it traced and fixed would cost them £1200 which there not prepared to pay, Ownes have promises time after time to replace like for like but never comes through, we were offered A gas conversion Volvo but we did not like the car nor want possible more issues. For the most part Owens have been fair up until this point but now we have had enough and have been let down too many times, my driveway is destroyed off the oil leaking onto the drive, about three week ago we handed car back with the ultimatum the we want a refund or like for like replacement Ownes have done nothing. Every time we contact owens, he is never there or he fobs you off saying he will sort it by xx day and never does never returns calls. Been to see him today 28-04-2018 assured me be resolved by end of next week. I get the impression he is not bothered in the slightest told him about review his answer was can’t please everyone

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+10 Found this review helpful

Tony Carey in response to 56 BMW 3 series

Just to add to this review he has since sold the same car on again to a another dealer ? He never sent log book off and now I have over £1000 fines from unpaid tolls parking etc..... 26/05/2018 and still no refund go elsewhere.

Billy in response to 56 BMW 3 series

Get straight onto trading standards and go to a small claims court .. reviews on facebook and google !

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"Great value!"
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Owens motors did me a great deal on a car I bought. The service was fair and I would buy again from them. All their cars come with warranty and I would recommend them to anybody.

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+1 Found this review helpful
"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great customer service very friendly and all ways willing to help had 4 cars off them and never had any problems

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"One excuse after another"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

This is an honest statement regarding Owens express motors, I made a card payment deposit on a vehicle which I found out was a manual car, I immediately phoned back told them the error and was assured the money would be returned, and it wasn’t a problem, a week later no money returned, spoke to a guy who just fobbed me off with excuses, oh the boss is out I’ll get him to ring you back, oh he’s in a meeting ring back in an hour only to be told he’s gone home, sent 2 emails and no reply, then spoke to a guy and immediately asked who he was, he said he was the boss but sounded just like the guy who I had previously been speaking to, he informed me that his wife took care of the finances and he would inform her to return the money that day , 4 days later no money, I’m now using the banks charge back system, to rightfully have my money returned, with my experience I would insist anyone thinking of dealing with this car sales lot is one of exercise with great care and don’t believe anything your told, read other reviews this is not a 5/5 dealer.

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+18 Found this review helpful

leon owens in response to One excuse after another

call 01515233225 and we will fix this problem immediately.

Andy in response to One excuse after another

I have emailed my details not once but twice you have all relevant information to issue me a refund , I phoned several to be messed about with that in mind you have no intention of refunding me you have made this quite clear, check your emails and respond to me if you want to resolve this issue

"Excellent customer service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Can't fault this company! Wouldn't go anywhere else for a car! 5*****

"All talk no action"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I spoke to Leon at Owen Express Motors about a particular car I had in mind. Initially came across as very nice and would get me what I wanted no problem. Didn't hear anything after a couple of weeks so got back in touch, was promised not to worry he would sort it for me. I didn't hear anything from him and eventually got one myself from Autotrader. ....I understand they cant always get what you want, but a little courtesy of letting me know would of been appreciated....I get the impression that unless you are after a high spec car, they're not interested.

Leon Owens from Owens Express Motors in response to All talk no action

This is unfair if you wasn't happy with the way I work why don't you come and see me or pick up the phone, who ever you are I do try source cars but it's not an easy task, but to put a remark up like this is sad really I've only tried to help you out who ever you are.

leon owens in response to All talk no action

sorry you feel this way, i own the business and i do not recall this, we look after every customer that walks through the door. that is why we sold over 600 vehicles last year alone, and we have sold over 200 this year so please contact me to discuss this matter because we only want the best for are customers. 01515233225.

"Fabulous "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My sister bought a car from here. Very helpful owner Leon. Would recommend this garage to everyone I know. Brilliant car so pleased with it. Thanks Tilly Talbott

"Superb "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought 3 vehicles off mr Owens over last 3 years and we will be back. he as looked after us and our friends and comes highly recommended

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Dealership Information

Used cars and Vans sales of Liverpool

Welcome to Owens Express Motors

Our reputation has been built on supplying cars of a consistently high quality from carefully chosen sources with substantial savings on main dealer prices.

All our vehicles undergo rigorous preparation and servicing and are backed by a highly comprehensive range of warranties.

As well as great offers our exceptional levels of customer support will not be matched. We ensure that you drive away in a great value car.

In order to offer cars to suit everyone, we make sure that we update our stock list regularly. It is therefore always worth giving us a call, even if you don't see what you are looking for on our website.

We realise that buying a car can be a daunting experience, but don't worry, we are well established within the Liverpool area and come with a great reputation.

Our friendly staff will go the extra mile to guarantee that you receive the advice you need. This is the reason why many of our customers keep coming back to us.

Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership founded in 2011

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
81 reviews4 out of 5 stars — Rated Very Good
Excellent
59
Very Good
0
Average
4
Poor
7
Terrible
11

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    Contact Information

    Address

    Owens Express Motors
    9 Bridle Way
    Bootle
    Merseyside
    L30 4UA

    Get in touch

    0151 523 3225
    http://www.owensexpressmotors.co.uk/

    Opening times
    Mon 08.30 - 17.30
    Tue 08.30 - 17.30
    Wed 08.30 - 17.30
    Thu 08.30 - 17.30
    Fri 08.30 - 17.30
    Sat 08.30 - 17.30
    Sun 10.00 - 16.00

    Dealership Statistics

    71%
    Would recommend this dealer to family and friends
    8%
    Percent of reviews responded to by this dealer

    Additional Information About Owens Express Motors

    Company Formed: 2011
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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