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Drive past this dealership as fast as you can, unless you want to deal with a company with no integrity or morals, they will lie to you and mess you around with false promises the car I bought isn’t fit for purpose. The issues have not been fixed the car was filthy, the vehicle was not value for money. I would not recommend PW Millar Ford to anyone.
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Professional and, efficient friendly family running Ford Dealership in Barry. Sales executive Nadeem hadn't been pushy with sale, but most valuable describing the Fords Tourneo Connect, its dashboard lay-out, somewhat Pilots Cabin and yes, being a Pilot would help ! I' m most delighted buying the Grand Tourneo Connect, fair price and part exchange. Departed Ecstatic purchaser. Happily recommend this Dealership giving five stars too ! One last point, had only the one key, second key later collected at Dealership as pledge.
I had my car serviced, new cam belt fitted and gearbox serviced. All done well. Gareth, service desk, very professional and helpful
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PW Millar Ford are a disgrace, don’t waste your time here, I arranged to have a look at a fiesta it was not as described on the website and phone, I wasted over an hour to get to the dealership to find the car was in awful condition, they must photoshop the pictures the sales manager shrugged his shoulders at my dismay and said you won’t get better. Unbelievable.
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Purchased a 3 year old Ford Fiesta from PW Millar Ford on 16.11.19. The purchase process was straight-forward and the car was prepared to the highest standard and was priced low. The vehicle was in excellent condition and the garage had prepared it for collection extremely well. The sales staff were extremely helpful. Would definitely recommend this dealership for sales and service. R Angle
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Professional Friendly family run Ford Dealers, & efficient too! Sales executive (Nadeem) hadn't at all been pushy, but most valuable with instructions regarding Ford Grand Tourneo Connect, (within the Pilots Cabin) these dashboard controls facing you, yes, being a Pilot would help too ! With my part exchange bartering gone down well, fair asking price on the Ford, we departed ecstatic on this deal. Would happily recommend Dealership, giving five stars too. Might be a small point, only having the one Key, anticipation with this other Key posted out, an undertaking made.
Picked our freelander up from PW Millar yesterday when we arrived they were unaware that we were collecting the car, even though this was agreed on Thursday for Saturday collection between 9-10, they had to clean the car as it was filthy still, not polished and valeted as promised, they had a go at cleaning it but there was still mud all over the steering column and the leather was grimy, dashboard hadn’t been cleaned in an age but it was hoovered they had used some kind of chemical cleaner in the car it smelled like nail varnish and this stayed with my wife on her entire journey 120 miles home. It pouring with rain and there’s a saying don’t buy a car in the rain today now it’s dry there are more scratches on the car than a cat scratch post. It’s awful, yes the car is 8 years old but I paid over £9000 for it. The car was totally empty of fuel even the reserve was on reserve. I have spent 3 hours cleaning it today but it’s going to need a proper valet and the outside a professional mop and polish. Be wary of this company if its raining then hold fire before taking on a car as you may end up the same way. I am very disappointed as the Customer service side up to the sale was good.
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Nina R in response to Car was not handed over great
Hi there I just wondered if you managed to get the smell out of your car? We are having the same issue and cant cant use the car at the moment because the smell is so bad. Had it cleaned already. Not sure if its polish or something in the actual seats?
Darren Shufflebotham in response to Car was not handed over great
I had to pay for it to be professionally valeted as the smell was horrendous they used hazardous chemicals to clean the seats, I will be paying them a visit soon, they think I have gone away but they are very much mistaken, they have tried to screw the wrong person.
Nina R in response to Car was not handed over great
We have had it valeted as well and the smell is still no better. Do you mind if I ask what chemicals were used to get rid of the smell or the company you used please because I still can't drive the car?
I seen the car i wanted and i contacted Elliston through the PW Millar website, the website is easy to use and has very good pictures, that good that i bought the car on the spot, the finance was straight forward and easy to do. i was assigned to Derek who has been excellent in preparing my car and calling me daily with updates, i have been driving 28 years and bought many vehicles from dealers such as Ford and BMW, i have never had such a good service from a dealer. i cannot speak highly enough of them, they have been brilliant and typical family values which shines through how they run their business that they above all put the customer first.
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Darren S in response to Excellent Service
Please read above review, this review was by me and after I picked the car up I have had many issues as described in the above review, it has been 5 days now since my complaint and I am yet to receive a response from the sales manager and the director is away on holiday, such a shame as the service up until collection was perfect, once I received the car as not described the issues have been ignored. so based on this I rate the company 1 star, I will update the review if I have a satisfactory outcome.
I visited the service workshop hoping to receive some advice regarding the possible damage to my car following a minor road traffic accident. Not only did Gareth (workshop manager) give the car a thorough inspection, but he also arranged fo the damaged body part to be ordered. This was quite a complicated problem but Gareth went the extra mile in order to put my mind at ease. He proved to be a credit to the P W Millar brand. Many thanks.
Just bought our second car in 4 years from P W Millar. The whole experience from start to finish was smooth and easy. As before, any issues with the car were swiftly and thoroughly dealt with. Cars are always thoroughly checked, serviced and if required, MOTd. Car was pristine on the pick up day. No heavy sales pitching. Salesman was efficient, friendly and made the whole experience a happy one. Recommend Millar to anyone.
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P W Millar Ltd Ford Dealer is an Franchise dealership that is based in Barry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
P W Millar Ltd Ford Dealer
148 Port Road East
Barry
Vale of Glamorgan
CF62 9PZ
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