Got jeep from here don’t ring back don’t know why managers there rude sales man Adam made formal complaint don’t even bother reply to it Lovely car though

my experience with this dealership has been rubbish i was sent to them via my car dealership to service my car as it’s under warranty Palmer flagged a problem and marked it urgent 3 months on the problem has still not been fixed with them claiming a “ delay” on parts However, the parts is not the issue it’s the communication and total disregard for their customer At One point my car was booked in on the day of I decided to phone them to confirm only to be told that my booking has been cancelled yet no one had bothered to let me know Emails are ignored queries on my car ignored complaints ignored Would think again before doing any kind of business with Palmers - hemel hempstead

I brought my jeep into Palmers as it needed a replacement reverse camera . When I got it back I noticed both reverse lights, both rear licence plate lights and one indicator didn’t work – I had to ring three times to get through to someone who said bring it in and we will take a look. When I did they said that it was a coincidence that 5 bulbs had blown and had nothing to do with the reverse camera being changed as they were on a separate wiring loom. They gave me a quote for £611.38 to change the bulbs, justifying the extortionate cost by saying they were "genuine parts". They were only light bulbs! I declined the quote and brought the car to my own mechanic who rang Jeep parts department to find out the actual cost of the lights and when he spoke to them, the parts department said, let me guess, reverse camera issue confirming that they were on the same wiring loom. Palmers either lied or have no idea what they are talking about. My mechanic fixed the reverse lights for £23.66 (the bulbs just needed replacing as they had been blown by the installation of the reverse camera). My husband ordered two licence plate lights at a cost of £12.98 and an indicator bulb for £9.19 so the overall total cost was £45.83. Palmers were trying to charge me over £600! This company is shocking and I don’t believe any of their high reviews are genuine – I was asked to complete a review after the diagnostic had been done and I was told that I could only fill it out if I was going to leave reviews of 8/9. They don't deserve 1/9. Avoid, avoid, avoid!

Paid £872 for them to repair the locking mechanism on my pickup trucks hard top in February 2023 since then I have had to return almost every month works for about two weeks then fault returns one visit they had an automotive electrician check the wiring loom no fault found he then told me that they had trouble refitting the load liner on inspection I found that they had trapped the loom between the liner and 12v socket on my recent visit 24th Jan this year told that the fault was in the loom since then I have not been able to open the tailgate even with the key. I am now thinking of taking legal action

Only interested in selling cars had to go to another dealer to solve warranty issues

Bought a used car from Damian Wietchy. Great service from this young man.