It would appear: A non existent Manager (always on holiday) if you request a meet. No point of contact. 🚩 The front of staff on the service desk (2 females) need training in social skills and customer care/communication. Beware: you will be spoken to in a demoralising defensive tone and made to feel it your fault that there is a problem. Then you will be accused of being rude when u ask what is wrong with you because your now in the face of lies and reluctance. The phone was slammed down after she had denied her previous instruction to return if the valve problem reoccurred. The valve problem was denied when it was serviced. Who tells customers there is no problem when clearly there is if the tyres keep going down and is verified by mechanics that all the valves are faulty. When I asked what shall I do if it reoccurs “We are the Mitsubshi Dealers” bring it to us, today it was a different story. They will not take responsibility. They will allow you to think they are following up complaints. Tell you holes in carpet are wear and tear. Less than 50,000 miles on clock, the resting foot on the drivers side, reported last year, The carpet is not fit for purpose. As are the staff. The cream leather seat colour on the driver side though protected with expensive coating has deteriorated. This was a brand new car my out the door price £47,000. Suppose to have a 5 year warranty. There is no customer service to be had at Palmers. If you want you to be insulted this is the place to go.

On 1st October 2021, I completed purchase on a used car from the Mitsubishi branch in Hemel Hempstead. The vehicle concerned was a Mitsubishi Outlander. The vehicle was advertised as having a full service history and was also on the Mitsubishi UK Approved used vehicle site. On Wednesday 20th October 2021 the car was delivered and the vehicle looked initially ideal. That evening I looked through the accompanying paperwork which included various invoices for the service history. Included in this was an invoice dated 25/08/2021 . This was relating to the cars most recent service. One of the pages, titled vehicle health check, it stated ‘Balance shaft noisy – Not Warranty Parts £2671.49 Labour £936 Total £3607.49 I was surprised by this and looked for the accompanying invoice to confirm that the work had been carried out. There was no trace of this. I contacted the prev keeper. He kindly intimated that he was aware of this fault at the time of the cars service and due to the ‘ticking time bomb’ of the fault and the cost to repair, left the service department and walked over to the sales department where he traded the car in for a new vehicle. He further stated that the garage were well aware of the fault and his trade in value was affected by it. I was very disappointed to hear this information but still initially hoped that being such a reputable company Palmers may have and should have carried out the repair before selling it to me . However, to give the branch a fair opportunity, I phoned the service department on 21 October. I asked a staff member about the car and in particular the ‘balance shaft’. She asked how I knew about this and she then stated that she was unable to find anything on the system and that the Service Manager was off. I then contacted the sales team at the Mitsubishi branch and spoke to a staff member. I explained the issue and was told that there were no managers available, anywhere in the branch. He initially apologised and stated that the salesperson who dealt with me would contact me. The salesperson eventually phoned back stating that it should not have happened and that he had spoken to the dealer principle to arrange collection of the vehicle and full out of pocket expenses. I have still to receive written confirmation of this. I am extremely disappointed and annoyed by what has happened and how this could have happened at a supposedly reputable car dealer. There are a number of areas that concern me; How did a vehicle with such a major fault be offered for sale as an approved Mitsubishi vehicle? Why was this not identified by either your sales team or service department? Was this fault known about and your staff thought they could just make a quick sale? If the invoice for the service had not been there, I would not have known about this. Why was there no manager available to deal with this, which I think is a pretty serious matter, verging on a fraudulent advert/sale? Why has no manager been in touch to resolve this matter and confirm full details of the refund? Is this common practice for your company to sell mis-advertised faulty vehicles. I don’t think staff appreciate the substantial inconvenience that this has caused myself and my family as we are now without a car, I will need to wait until money is refunded to commence looking for a suitable car and then the time it will take to find one. Was this a genuine mistake.?…..

The car is not what I expected, I did complain to the manager who was very unhelpful. I decided after 10 days to sell the car as it was that bad. I was trading it in with another dealership only to find outstanding finance still on the car!!! I approached the manager who outright said I was wrong. it is now 6 weeks later and finance has been cleared but still not V5. They do not do it online and I am stuck with a car I hate!!!

Steve was informative and helpful and helped me decide which car to buy without being pushy.

Unbelievably poor customer service ..... when looking to buy a used Alfa Giulia. Dealt with a sales person whom failed to return my calls, didn't reply to my emails and just basically shocking as I was showing a keen interest in the car. So whilst waiting for calls to be returned (even spoke to a colleague of his on his day off whom assured me he would...) the car was sold by a colleague of his. When questioned, he had the cheek to claim I was meant to be phoning him back! Truly unbelievable. Don't ever deal with someone in the used Alfa department with the initials L uke F onseca, as your average white lettuce purchased from Aldi would be better at providing decent customer service compared to that waste of space. DO NOT GO NEAR IF THIS EXPE|RIENCE IS ANYTHING TO GO BY!! Mr T Wright

Don't bother with this garage. The staff have attitude problems! Very unhelpful and need customer service training.

Went to Palmers Hemel Hempstead to see a car advertised Alex Vincent the salesman was very helpful and not pushy at all He accompanied me on test drive and was polite and professional. From start to finish Alex gave me the best experiance and took all the stress out of buying a car I am happy with my vehicle and would highly recommend