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Bought my car back March 2024, very happy with the staff welcoming and friendly!. Lee is who delt with the sale again polite friendly. Couple of things needed doing brake disc and pads this was done before I collect the car aswell as new tyres . This was all done within a good time frame and car cleaned inside and out .
I purchased a car March 23, Timing belt has gone maybe needs new engine according to the service manager, they have been to help, taking legal action against them as even if repairs are done costing £3000 car may still need new engine.
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Rude aggressive sales assistant. I was warned about this dealership and it’s staff but thought I would give them the of the doubt. I so wish I hadn’t what I was told, was so true. Absolutely disgraceful. But in some way they did me a favour because I went to the Hyundai dealership in Watford and purchased a lovely brand-new hybrid. The staff there were amazing right from the Very moment. I told them what I was looking for Peugeot Palmers you’re not doing yourself any favours and it’s a wonder you have any customers with aggressive attitude of your staff?
Called Peugeot Services in relation to an ongoing fault with a vehicle which is still in warranty with them. The car is now not drivable and is actually illegal to drive due to the issue. Was told they can’t look at the car for another 4 days and no courtesy car available until the new year, no apology in relation to this. No compassion for a paying customer. Service team member was also caught talking about me ‘quietly’ to another colleague while still on the phone to me. Unprofessional behaviour. Believe training is needed on how to treat customers and to have more sympathy towards people and understand their questions. Was made to feel stupid and belittled.
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Thanks to the team at Palmers! Chloe was great and thanks to David for delivering my car for me. Very friendly.
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My car went in for its MOT I requested pick up and delivery, David arrived to pick my car up on time, a very pleasant and polite gentleman who looked after my car well. He returned my car at the time agreed. Mick rang later to check all ok and was equally as pleasant and polite to chat to. Both very helpful. Very pleased with the service given.
We sadly got sucked in by all the hype and sales pitch! Bought a used car from them, which upon the test drive highlighted a few issues especially with the brakes. We were assured it had all been rectified, 2 days in and the problems come back! Also had to buy new wipers as the ones on the car were nackerd! Turns out nothing had been done or checked! After lots of emails and phone calls with no response back we finally get told it was our problem as we had done too many miles in the car??? Which again is wrong as they had noted down an incorrect milage reading when they sold it to us! They are completely not interested in helping customers out as soon as they have your money all you get is fob offs! Terrible service and will never use or buy a Peugeot again!
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I cannot believe what terrible reviews are on here, I had an apptn for may but I have not got time to waste with these people, giving false promises and appalling customer care. I've been trying to get my car checked since 2019 for this recall, complained to head office and finally got a booking but no time. If people are travelling far for a safety check you should be able to wait for it to be checked. how on earth are they allowed to still trade?? Somebody in Peugeot needs to manage this lot out.
Received a letter stating I had to book my car in for a safety recall. Spoke the the manager who informed me it was nothing to worry about ' it would just need a system update ' take the whole family down to be advised -as handing the keys over -that if it fails we would be without a car. Dropped the car off at 10:00 am and was told that the car would be ready in an hour to an hour and a half. No phone call by 12:00pm so called them at 13:00 to be advised it was in the work shop. We walked back to the garage and the car had not moved or been looked at! Typically, the car failed the safety check and we had to call head office to confirm we would be without a car- surly, this is somethingthat the garage should do? Called at 13:15pm - 28 mins on the phone for somebody to pick up and then hang up, so go through the process again to have the same thing happen. Called for the 3rd at 16:28 time to actually speak to someone and raise a case reference number. No idea if we will get a courtesy car and have no replacement for the whole of Easter! This garage is incompetent, the manager did absolutely nothing to help. Diabolical service!!
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Do not use this garage it was a Peugeot recall. Not a care in the word no help told me they stripped the car cam belt problem, I drop it of Monday i called up every day for a week because they left me with no car. I turn up a week later after they told me it HAD BEEN STRIPPED on the Tuesday. It had not been touched. Manger then come out told me to leave get of the forecourt when I was asking him questions he didn’t like it Just had his hands in pocket saying we don’t care take the car away don’t want to do the job and it goes on it’s a Peugeot recall. Do not used this garage the way the manager was and is you can tell no body cares there it’s just lies. Selling the car now when i do get it back never again.
Palmers Citreon, based in Watford, are an approved Citroen car dealership part of the Palmers Motor Company. They sell both new and used Citroens with all Citroen models in stock. As well as car sales this dealership also offer business and commercial sales, ex demo offers and Motability cars. A range of sales services are also available including finance, servicing and MOT testing. Palmers Citroen are open for sales 7 days a week with exact opening hours available on their website.
Manufacturers: Sells a variety of makes and models
Franchise Dealership
Palmers Peugeot Watford
Peugeot Showroom 24 Greenhill Crescent
Watford
Hertfordshire
WD18 8XN
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