Last month I saw a Renault Clio that I liked on Autotrader being sold by Parkhills. I met with Simon D and we went for a test drive and I liked the car. When I said I would like to drive away the car that day Simon said that wasn’t possible as the MOT was running out in less than a month, even though the ad stated SAME DAY DRIVE AWAY in capital letters and I wasn't told this over the phone. On Friday I collect the car. I go to Morrison’s and try to fill up but it just keeps spraying petrol back at me as if the tank is full. I drove to BP and the same thing happens. I go back to parkhills, Me and Simon then drive back to BP and he tries to fill up and the same thing is happening. He apologised and said he doesn’t know what is wrong then told me to pay for the petrol that wasn’t going into the tank. He said that I would be refunded for that charge and the other attempts. He apologised and said my options are that they would repair the car next week, reimburse my taxi fare home and deliver the car back to me or he could refund the car. Eventually someone found a nozzle which would fit on the petrol pump so we went back to the petrol station to fill up and it worked. The next day I take the car to a garage that my girlfriend has used and they fixed the problem in less than 10 minutes and didn’t charge me anything. Simon called back to say that would give me a courtesy car while they repair the tank (why didn't they offer that the first time) and I inform him it is already fixed. Week or so later I get a text message from Parkhill saying that the car is due for an MOT in 7 days and that I should call to book it in. I check on the Gov website and it is showing that the car is due its MOT. I phone Parkhill and speak with Simon who says that he took the car to the garage himself so the MOT has definitely been done. I get a voicemail later saying that the car hasn’t been MOT tested and that I can bring the car in and they’ll test it for me. I spoke with Simon over the phone and explained that I don’t have time to bring the car over to Bury, so someone either collect the car from me while I’m at work and bring it back as it was there error or could I get the MOT done somewhere closer to where I am. The manager Paul calls back and offered me a free MOT next year if I bring the car to be MOTd. He eventually agreed to let me get the car MOT tested myself but he said I have to make sure the car MOT is between £25 to £30. After the call ends I booked the car in for an MOT with the garage that fixed the petrol pump issues. The MOT was £40 and I had to pay £37.64 to replace the window wipers in order to pass. I emailed Paul and the Managing Director, John my MOT receipt to claim back and also the receipts for the petrol that I was told would be reimbursed and explained this in the email. The £77.64 for the MOT and wipers were refunded but the request to refund the petrol (£1.16) was ignored. I was never sent a response to that final email I sent either… which was nearly a month ago. TLDR: Car was advertised as same day drive away but wasn’t because MOT was running out. They said they will MOT it. When I collected the car the petrol tank was damaged. I got it repaired free of charge myself. A week later I found out the car hadn’t been MOT tested so got it done myself and they reimbursed me. They did not reimburse me for the money I spent trying to fill up the damaged petrol tank.

As travelling from Cornwall, research undertaken on both company & Peugeot 508 Hybrid prospective vehicle, before speaking with Simon on tele Saturday PM. Very friendly helpful manner with no pressure. Following discussion agreed he would make vehicle ready Monday so could be taken away under terms of Parkhills advertised “Same day drive away” if we decided to proceed. On arriving Monday found Simon again very helpful, friendly leaving my wife and I the time we required to make up our minds. None of the pressurised, scripted sales patter so often associated with second hand car dealers. Liked the vehicle, formalities completed and back on the road home. Very impressed with overall buying experience with Parkhills as we are with the vehicle. First time attempted to use CD player some two months later found it did not work. Car already booked with local Peugeot dealership to update SatNav operating software, requested they also sort problem. Having incurred standard labour cost advised unable sort CD player fault and therefore unable to update software with only option to purchase and they fit brand new unit at a little under £1K. Emailed Parkhills to explain situation and virtually by return received tele call from Paul Thompson General Manager. Again very friendly, helpful & offered to arrange CD player repaired at Parkhills expense. In view of distance happy to accept in the post. Simple process to remove from vehicle and then received email just over 24 hrs from posting to say unit repaired, packaged and already on way back. Received following morning and within 48hrs of posting to Parkhills a fully operating unit back in vehicle. Very impressed with exemplary after Sales Service, said service being something so often missing with many second hand car dealers. Have been very impressed in all dealings with Parkhills & would have no hesitation in recommending them to anyone looking to purchase a second hand vehicle irrespective of any distance they may be from Bury. I will certainly be referring to Parkhills Car Centre the next time I’m looking to change my vehicle.

I recently bought a used BMW 5 series from Parkhills and have been thoroughly impressed by both the car and the buying experience. Paul Tomlinson ably assisted me throughout, from leaving me alone with the keys to examine the car at my leisure on my first visit all the way through to phoning me as I left with my purchase to tell me I had left my belongings behind! In between times, Paul kept me in the loop as the car was being MOT'd and prepared for the road, but never did I feel that he was being 'pushy' with me. Not only would I recommend them, I fully intend to use them again when my daughter needs to change her car in the summer.