If you can get Parks East Kilbridge to answer the telephone then you are doing well. Expect to be kept waiting to get through to the correct department, who sometimes don't even answer when you call it is transferred. 1st year car service was booked online at a discounted price. When I arrived to collect my car I was given an invoice for £100 more and had to find and provide evidence of the discounted deal in my emails. Courtesy car is a Kia Picanto - even though my car is a 7 seater. I thought it was a joke when I they gave me the keys to the car. Other manufacturers offer like for like courtesy cars. Satnav update as at April 2019 is supposedly 2018 data, at a £25 fee and doesn't have the latest version of road data on it. When I questioned this, I was told this was all the information they had available. It doesn't include the main Edinburgh to Glasgow new roads or the Raith interchange both opened in spring 2017. Avoid at all costs.

Hung about for 90 minutes waiting on a salesperson to speak to but too busy for any sale to happen! Visited next day in hope of securing a new car but alas still too busy to sell me one. Gave up went to Coatbridge where we were treated like royalty and even got a car! Stephen Stevenson Top Guy would so NOT recommend Parks East Kilbridge but will try Coatbridge.

Bought today a Peugeot GTI from Parks East Kilbride. I came all the way from Cornwall to Scotland. (Well worth it)I got served by Keith and Kyle. Both absolutely professional and costumer orientated. What a pleasure. Thank you...Frank

Would like to thank nicola at Parks East Kilbride for her help with our new car id give 10 stars if i could customer service is amazing from application to getting car.

Misled iby Parks East Kilbride into buying an ex-rental car with the promise it wasn't one. Then they failed to send off the V5 of the traded-in car resulting in an £80 fine from DVLA. We even have a signed letter from them stating they would deal with the form. Called them dozens, litterally dozens of times plus emails and nothing apart from some cocky salesman telling us its our problem! I'm so happy we didn't buy a service plan and can quite simply say never again when it comes to Parks (Kia, East Kilbride)

we took delivery of a Citreon Cactus on Sat 17th March with 4 miles on it. Within 10 minutes the Engine Failure light came on and we returned to Parks for advice - none given . Told to take car home as no technician available to look at car. Service area refused to accept car and told us to go home . By time we reached the town cetre the car stopped working completly and left stranded at Civic centre (narrowly missing a car crash as no power) We finally got RAC to respond and with 13 miles now on clock we were told 4 faults found in engine. Parks were absolutely useless and communication stopped. reluctantly we were given a courtesy car to use over weekend. Turns out the wrong fuel had been put in car (by dealership) so whole engine is blown. We only got help once we contacted Motobility . Will never use this this dealership again and hope people heed our warning - they will sell you a vehicle with smiles and promises but once you take possession you are on your OWN. No apology offered by Parks as of today 22/3/18

@parksmotorgroup seem to be overcharging for some of their work. Quoted me £472 to supply and fit 4 glowplugs. They have said to me their quote was competitive . Clearly i disagree. Having sought a second opinion i was able to get the job done for £152..If you take into account the £102 diagnostic charge there is a £320 difference. Please seek a second opinion before asking Parks motor group to do your work. We were extremely loyal customers buying our last 5 cars from @parksmotorgroup as well as all our servicing was done as well. We will take all our business elsewhere in future..

The past two services have received from Parks East Kilbride has resulted in further issues with my car. The first time the car was taken in under their service plan to work on the electrics, after this the car functions for 2 days and then the electrics failed. I was unable to see my dash board and the power steering was wouldn't work. The problem was then reported and the car taken back in, upon collection of the car there was a gouge out the front bumper which was not there when the car was handed in. This was reported but no one contacted me about this after 4 phone calls. Since this my car has been in for is most recent service and MOT, when collecting the car there was a large dent in the wheel arch of my car. I reported the problem providing photographic proof that the car was not in this condition when this was dropped off to the garage as due to my previous experience with the Parks. I was told by the service centre representative I would receive a call on Monday the 29/05/2017, but I have still had no call back, even after calling the service desk & centre to chase this up. I will not use this dealer again after the issues I have had an poor customer service.