I arranged to view a car that was advertised on the website.On arrival I was told that the car wasn't there and they had tried to phone me.It turned out they had the wrong phone number.I was told that the car was owned by the companies son ?They gave me a test driver in a similar vehicle .I was the asked if I wanted to buy the car and put a reserve down without seeing it!!I queried the mileage of the car and was told it was less than advertised.I then encountered some hard sell.In the end I walked away as how can you commit to a second hand car unseen???

Following my purchase of a ford focus vignaile. the vehicle developed a fault which was extremely worrying for me , the car ran awful with the engine management light illuminated on the dash I didn’t know what to do, the service department took charge and booked the car in to be diagnosed giving me a courtesy car to carry on going to work with, the service I received was nothing less the perfection , I am so great full to the girls for taking charge and arranging everything, even when there was no hire car available on the second visit I was driven home and told my car would be delivered to my door when completed , this was way beyond normal service and would highly recommended anyone to deal with Hyundai Bromsgrove 1000% Thank you everyone

Having seen a good priced vehicle on line I contacted dealership to see If vehicle still available to be told it was. I arranged to view the vehicle on site at 10am the next morning and was told the vehicle was held for me. 20 mins later I received a call from Philip to be advised that he would be dealing with me the following morning and to ask for him upon arrival. The following morning my wife and I were travelling the 60 miles to the viewing when approx 1 hour before the agreed viewing we received a call to state that the car had just been sold to someone else! Obviously baffled how this could have happened I complained and asked for an explanation upon why this had been allowed to happen. An hour later I received a call from Dominic with a feeble excuse that firstly the guy who took my original call to arrange viewing hasn’t followed procedure by not taking a reservation deposit and that Philip was new to business and hadn’t again requested deposit. He stated that both had been spoken with to advise how to deal with situation in future, he then apologised and wished me a good weekend! Overall not sure how an alleged dealership can operate in this way and make so many mistakes and treat customers this way, a wasted journey and time. Looking at past reviews this is not the first time an instance of this nature as occurred therefore I would avoid this dealership as clearly only interested in selling vehicles and no staff training and procedures to allow instances like this occurring.

I have to comment on the outstanding service I received with my daughter from Chris at this dealership. I am returning customer and introduced my daughter to the dealership whom i trust and Chris. Total relaxed with every thing explained as to you whilst conducting a sale. I would also like to thank Paul Rigby also and all his staff for their friendliness also. I would Highley recommend Paul Rigby, Bromsgrove to all who want a relaxed car purchase. Well done to all and we will be back.. PS, thank you, Chris, for setting all the bits up for my Daughter