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6 reviews from our car dealer reviews community
Leave a review for Paul Rigby Volvo Birmingham
Leave a review

6 reviews from our car dealer reviews community

Leave a review for Paul Rigby Volvo Birmingham
Leave a review
"Absolutely fantastic team go above and b"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Overall experience from start to finish has been amazing matt has dealt with my motorbilty order and nothink was to much trouble he went above and beyond answerd all my questions very helpful and very understanding too overall definitely 10 out 10

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"Awful customer service From service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I would never recommend anybody taking a car for a service to these guys as they are a bunch of Cowboys

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+0 Found this review helpful
"Fantastic "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From start to finish a fantastic experience restoring my faith in main dealers !! I contacted Paul rugby Volvo and spoke to Paige, she listened to my needs and was very helpful Paige transferred me to Cheryl on the service department. Cheryl was fantastic & talked me through the service options for my vehicle and gave me a selection of dates and times that suited my needs. I had text confirming my booking which I felt worked for me as I do have a very busy schedule. The day of the service I was able to park right outside the entrance to the dealership without any issues again fantastic, past experience with other dealers i found not being able to park very frustrating. Cheryl signed me in & checked all my details were correct before I left, advising me I’ll receive a short video from the technician working on my car, Cheryl walked me out to my car and completed a body condition check ect. Cheryl also advised me the vehicle will be cleaned and sanitised on return. The walk around video I received was very informative from the technician, i was very pleased to see such a clean working environment. Cheryl contacted me near completion & advised me that the front wipers are starting to smear, she gave me a very competitive price which I authorised again happy the parts department had the inserts rather than replacing the whole wiper saving me money. My vehicle was ready in a matter of hrs, all my paperwork was all in one folder which I thought was very professional. I did receive a courtesy call from Gemma a few days after to ensure everything was ok with the service I received. Cheryl also quoted me on a service plan to which i may take out if we decide to keep the car, I’ve since been back to test drive and potentially purchase a van from your sales department who Cheryl put me in contact with. I would wholeheartedly recommend Paul rigby Volvo, and will now continue to bring my vehicle to you.

"Dealership damages car "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My XC60 went in to PAUL Rigby Volvo for a recall and came out with approximately £1000.00 worth of damage . The garage was told DO NOT PUT MY CAR ON A RAMP as it was damaged at the last Volvo dealers that was the last word I said to the service receptionist at PAUL Rigby Volvo and 5 minutes later the instructions went in 1 ear and out the other they have not only damaged both the outer sills but the next day I had Volvo assist out to check there workmanship regarding the Volvo recall for the removal of the seatbelt pretensioner . They Volvo assist confirmed shoddy workmanship and carried our repairs at my premises to the wiring loom etc . I have asked that PAUL Rigby contacts me direct but as of now I’ve herd nothing from him

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+2 Found this review helpful
"Fantastic Buying Experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot say enough good things about Paul Rigby Volvo in particular Ashley Phillips. Ashley made part exchanging an effortless stress free experience. Everything was done by phone with no physical contact, my new car was delivered prepared and ready to go. Thanks guys excellent experience. Thanks very much.

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"Staff Member Aribhah and Paddy"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi I would like to thank Aribhah and Paddy for all the support and dedication they have given to us when we bought our new XC90 car. i think we may be the fussy customers but they both had welcomed us and made us feel we are family. We had laugh and giggle over anything and in the end they delivered an excellent customer service. I think this will be new journey in there service to us will continue as we will be returning to volvo for future cars. Thank you Sunita and Sylvia

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Dealership Information

Paul Rigby Volvo Birmingham is an Franchise dealership that is based in Birmingham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
6 reviews3.7 out of 5 stars — Rated Very Good
Excellent
4
Very Good
0
Average
0
Poor
0
Terrible
2

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  • Contact Information

    Address

    Paul Rigby Volvo Birmingham
    Chester Road
    Birmingham
    West Midlands
    B24 0QY

    Get in touch

    0121 382 1222
    https://www.volvocars.com/uk/find-a-dealer/retailers/birmingham

    Opening times

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    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    66%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Paul Rigby Volvo Birmingham

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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