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After many phone calls re a suspension fault i finally got land rover assist to organise a replacement car for me car would be ready for 9am Monday went in 10.25am at 11.10am still no car no one spoke to me I WAITED PATIENTLY and had to ask repeatedly if there was a problem Now its fine if there's a problem but DO NOT leave the customer sitting there with no idea how long you are going to be when finally the receptionist returned she then said it would be another 10 /15 mins minimum to fill in the form so its about an hour to wait for a car exchange ??? - I walked out the service manager was quick to follow me out accusing me of of all sorts waving a finger at me like a schoolmaster and frankly he was quite intimidating then he then dismissed me turned his back and walked off !!!!! I had ask them to bring the replacement car to me - still waiting - SHOWS THEIR ATTITUDE this was a brand new £125,000 car being returned after 3,00 miles for a suspension fault I've bought land rovers from this garage in the past NEVER AGAIN this is not the first time their customer care has been exposed as totally appalling if you like to be treated badly like poor service and are willing to put up with incompetence buy from this dealer
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I purchased a Range Rover Evoque from Pentland Jaguar Land Rover Fort Kinnaird Edinburgh and the service and incompetence from the start was horrendous. I purchased the car through finance and my sales advisor was James Burke. After the deal had gone through I waited around 3 weeks for my V5 document, keen to change my plates over I chased this up with James to be told he had sent them to the DVLA and they would be sending them. Waited another week or so, called the DVLA to be told James hadn't sent any documents and the car was still registered under trade. Followed this up with Pentland to be told 'sorry, James hasn't sent them off but we have done this now' A week later my car had numerous warning lights activated including the engine management light, called the garage to be given an appointment to take it back. Finally they told me it was fixed, I collect my car, had it back less than 24hrs for all the same warning lights to re appear. Call the service manager Rory Allen back to report and make arrangements to take the car back again, was give an appointment for 3 weeks after. Took the car back, was in the garage for 3 weeks to eventually be fixed again. Collected my car to drive it 10 miles down the road and again same problem, same warnings on my dash including the engine management light again. Called the garage the next morning to complain and ask for them to give an explanation and collect the car to be fixed. They refused and told me to contact the warranty company directly. I have since taken legal advice and have reported this garage to trading standards. My independent finance company have been informed and sent proof of the above. They are now in discussion with this terrible garage to resolve the issue. Haven't even had this car for 3 months and this is the 3rd time I've had to try to sort this mess out with them. I would also like to add, I left my car with half a tank of fuel and when I collected it, it had 24miles of diesel. Not even enough to get me home. On one occasion they also gave me a courtesy car, again with 70miles petrol, again not enough to get me home and with a previous customers purse, bank cards and driving licence within
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Manufacturers: Sells a variety of makes and models
Pentland Land Rover Edinburgh East
WHITEHILL ROAD
Edinburgh
EH15 3HR
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