0% Reviews
replied to
25% Recommend
to friend


4 reviews from our car dealer reviews community
Leave a review for Pentland Land Rover Edinburgh West
Leave a review

4 reviews from our car dealer reviews community

Leave a review for Pentland Land Rover Edinburgh West
Leave a review
"safety concerns, and loss of trust"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

I was extremely disappointed by this experience. After paying for an MOT and a full service on my Range Rover Evoque, I expected to leave the dealership with confidence that my vehicle had been thoroughly inspected and was safe to drive. Instead, within 48 hours and after driving only a very short distance, the vehicle developed a serious and alarming noise. As a customer, I find it difficult to understand how a vehicle can undergo a full service and then develop significant issues almost immediately afterwards. This has left me questioning the value of the service provided and whether the necessary checks were carried out before the vehicle was returned to me. Most importantly, this situation raised serious concerns about my safety. I was driving a vehicle that I believed had been professionally inspected and confirmed roadworthy, only to discover that there appeared to be significant faults affecting the braking and axle systems. Had the problem occurred at higher speed or in different circumstances, the consequences could have been far more serious. The experience has left me feeling anxious and concerned about driving the vehicle and has significantly reduced my confidence in both the servicing process and the assurances provided by the dealership. What has been particularly upsetting is the feeling that my concerns have not been fully acknowledged. As a loyal Range Rover customer of more than ten years, I expected a higher standard of care, communication, and accountability. Unfortunately, this experience has left me feeling that customer safety and satisfaction have taken second place to the financial aspects of the service.

+0 Found this review helpful
"worst aftercare ever"
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Listened as they knocked 5k off a car via a telephone call just like that (I paid full price) and so disappointed that the extended warranty didn't cover every single problem I had with the car. embarrasing - never again

Reviewer has confirmed their email address

+0 Found this review helpful
"Good sales but very very bad service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer purchase not verified

Pentland Land Rover in Edinburgh have a very good sales people but very bad service advisor. I would recommend not go to that place for car service. The worst I have ever seen.

+4 Found this review helpful
What is a verified review?
Reviewer has successfully provided proof of purchase
Learn More
"Craig"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Reviewer submitted review independently

Pentland Land Rover run a good operation, the sales right through to the aftercare was excellent. They called up a fortnight later not to sell us something but to make sure we were happy with the car. I would recommend them the customer service was excellent.

Reviewer has confirmed their email address

+0 Found this review helpful
Car History Check
Start Check
Motor Check Logo
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car History Check
Start Check
Motor Check Logo

Dealership Information

Pentland Land Rover Edinburgh West is an Franchise dealership that is based in Newbridge. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Franchise Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
4 reviews2.3 out of 5 stars — Rated Poor
Excellent
1
Very Good
0
Average
0
Poor
2
Terrible
1

Add Review

  • Submit new information

  • Contact Information

    Address

    Pentland Land Rover Edinburgh West
    Hallbarns Crescent
    Newbridge
    EH28 8TH

    Get in touch

    01312 976 378
    https://www.john-clark.co.uk/land-rover/

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    25%
    Would recommend this dealer to family and friends
    0%
    Percent of reviews responded to by this dealer

    Additional Information About Pentland Land Rover Edinburgh West

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more