In April 2022, I bought a 3-year-old Land Rover Discovery Sport with 13,500 miles, assured of a 165-point inspection and 12-month warranty. Six months later, an MOT found severely corroded brake discs needing replacement, costing over £1,000. Land Rover Stirling had noted these issues before my purchase but never disclosed them. They refused to cover repairs, blaming wear and tear after the sale.

Approved Land Rover Discovery Sport bought in Dec 23, issues almost immediately with grill peeling (within weeks) - huge effort and failed contacts … ‘someone will call you back tomorrow’… eventually fixed. After 3 months identified turbo required fixing and possible dpf replacement - they honestly had the guts to say after 3 months having purchased from them with a full Land Rover warranty that it wasn’t covered by the warranty - each required multiple chasing from me, calls never replied to and after 6 weeks still no response and no resolution. Avoid at all costs, post sales service is non existence, the warranty and support is pointless. If Brian Kennedy is your sales person, be incredibly wary as his only focus is a sale at all costs and once sold any post sales support or contact will be avoided at all costs. The only advise I can give is go to another dealer.

I'll start by saying this dealership are beyond abysmal. Having booked my Discovery 5 in for a service and warranty repairs, having told them 3 weeks in advance of what warranty issues were it was no surprise to find upon collection that the paid for service work had been done but none of the warranty work had been carried out. Seven weeks later when they could do the warranty work I went to collect the car only to be told they couldn't find anything wrong, this was despite the tailgate clearly being inoperative and the rattle from the catalytic convertor being blatantly apparent, their service manager having been dragged outside to witness same and agree that attendance at their body shop and parts required. A further 8wks on and I had yet to hear from them and chased them up, despite saying they would call back another 8 days down the line I'm yet to hear from them. This is why JLR get such an awful reputation!

I first reported a problem with an oil leak in April. Now in August they have still not fixed the problem. They seemed very keen to help but that changed when they realised I had a Land Rover Warranty and the availability of service appts changed. I have had 7 appts but they have never fixed the original problem and have actually introduced a brand new problem with the drive shaft which is causing an unbearable noise and possibly further damage. They have completely failed to collect the car as agreed on more than one occasion, told me the problem is fixed when a 10 second check shows they have done nothing, blamed Land Rover for sending the wrong parts or not having parts in stock to delay me time and time again.

Booked car in for a service issue , was told it would be an hour . Still here nearly 3 hours later And whilst in the middle of a pandemic , staff walking around with their face masks lowered . Avoid at all cost in terms of Covid safety and general car purchase and services