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DO NOT BUY A CAR FROM HERE. We bought a car from here nearly 4 weeks ago and despite assurances that it was in full working order, it has broken down with our children in it twice. In accordance with our consumer rights, we asked for our money back a week ago and they are still holding on to it. We are a normal hard working family who have been treated appallingly by the staff, with unreturned calls and emails the norm. They have caused us untold stress and nobody seems to care at all. Avoid Penton Motor Group in Salisbury at all costs.
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Staff at Penton Motor Group in Salisbury were very helpful but car needed some work as had a scratch and air vent need fixing. This dealer was very good could not do enough car got a full service and new for me and got all of the work done that I asked to be done.
Everyone at the dealership actually knew what they were talking about they knew exactly what we wanted and they didn't have one in stock within a week they got one in for us and we had no problems with them at all
Reviewer has confirmed their email address
This was a very smooth process in every way, from the moment I walked in to driving away. I have report to anyone who may read this that I had no problems at all. The car was as advertised and everything is still fantastic with the car, thanks to Penton Motor Group Salisbury Suzuki
Reviewer has confirmed their email address
Sold us a used car recently ( >£10k) with their own 'approved' full inspection & sold as perfect working order, plus they insisted we purchase an expensive warranty & that we couldn't have the car without it. It was not in working order & certainly not fit for purpose! From day 1 there were major engine issues so clearly not checked. They've had our car now for over a month & they'd even lost it at one point! Point blank refused to give us a courtesy car, very rude, have lied on numerous occasions about the work progress & location of the vehicle & to add insult to injury they are now ignoring our calls! We still don't know where it is & as we desperately need it for work & to transport our newborn baby to hospital & teenagers to school, our family has been left in a complete mess, utter distress & with a growing financial cost to ourselves. They've taken their money though... We now have an appointment with a solicitor to sort this out & recoup our costs!
Penton Salisbury is an Franchise dealership that is based in Salisbury. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Penton Salisbury
48 Churchfields Road
Salisbury
Wiltshire
SP2 7PW
01722 322828
https://www.pentonmotorgroup.com/citroen/contact-us/penton-citroen-salisbury/
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