I bought a Vauxhall back in August, by November I was putting in 2 litres of coolant so I rang the garage and their reply was phone warranty, literally 4 weeks later I was in the car with my granddaughter and the car started making a really loud ticking noise so I took it to my mechanic who I trusted , he took one look at the oil and said it could be that causing the ticking as it was black , even though Penybanc garage told me it had a full service so that was a bare faced lie , so I had that done with a new filter, the one that was in my car was dated 2021 and completely sucked in so definitely hadn’t been changed , my mechanic then said take the car back as it was still ticking so I rang Penybanc to which I was shouted at because I had taken it to my mechanic , he then said to drive it up to their garage, I said I was advised not to drive it as it would possibly cause further damage to car , they came down to pick my car up and drove it approximately half a mile and it broke down , they told me twice that they would put a new engine in , I rang warranty company and was told it was from scrap yard , the two charismatic men in the office are bully’s , I went to pick up my car after 2 weeks with no availability of a courtesy car , with my brother as I was worried going by myself, as soon as we walked into the office there was a horrible atmosphere, my brother asked for the relevant paperwork and was greeted with attitude, my brother was obviously upset as they were lying about servicing the car and putting a new engine in , to which the manager said she hasn’t bought a Bentley what do you expect, I’m at the stage now where the car is playing up again so I rang them yesterday and was told they are wiping their hands from the car due to my brothers behaviour, my brother was calm but upset that these two men were taking advantage and lying , so I am taking this further , so please don’t buy from these as it has caused myself a lot of stress which I don’t need .

Lied about full service history. The stress and upset that they have caused me was outrageous. This was my first car I bought myself that I worked so hard for. They advertised the car with full service history and only when trading standards had to get involved did they admit that my car does in fact not have FSH. They tried to gaslight me into believing that the car did not need X amount of services based on age and mileage. Taking full advantage of the fact that I’m a 23 year old girl that was just looking trying to enjoy the experience of buying my own car.

Stay away from Penybanc car centre. Be warned that the after sale customer service is appalling, atrocious and substandard. Worst experience of my life in buying a car from Penybanc. I bought a discovery and within about couple of miles of driving from the dealership warning lights for faults in the car was displayed. Returned the car within 2 days for repair work. Car was with dealer for almost 2 months. Car was returned with part repair work completed and more faults identified in specialist report. 2 Courtesy cars given during that time, one was very small and very low power for a family car and other in a very unhygienic state. Two parking tickets were stamped on me without proper evidence. When asked for clarification and to give feedback of the service I was verbally assaulted with swear words and threats to throw me out of the dealership by the owner. I was left traumatised for a number of days. I had to file a police complaint. I had to take the help of the financer to return the car back to the dealer. I have lost £4.4k of my hard earned money in the deal with all kinds of allegations of damage to the car due to the return. I have now raised the matter with Ombudsman. What goes round comes round. Beware of your actions today, tomorrow is coming.

The absolute check on the two blokes that work there selling me a faulty car and tell me I have to keep it even tho I'm still with in my 30 day writes and after me paying a fee for paper work haven't even got the courtesy to send me my deposit back waste of space pen y banc !!!!!

would, I’m so annoyed, So I’ll try and make a long story short, I spent £12k on a 2020 Citroen Dispatch van from Penybanc car centre Ammanford to find out it had numerous electrical and mechanical problems, I emailed Penybanc and it was booked into NG Carworx Ltd Ammanford to have the problems sorted under warranty, the van went in for 2 days, I got the van back and only one of the 8 problems was fixed, NG Motorworx assured me everything bar on item was fixed, I put it in writing (e.mail) to NG carworx that numerous items hadn’t been fixed and heard nothing back, I also put it in writing to Penybanc car sales (e.mail) and heard nothing back. Then I phoned penybanc and got excuses why no one replied, next they booked the van into Bassetts Citroen in Carmarthen, penybanc wanted me to help pay for it, I said no way, anyway it went in under warranty for nearly three weeks, I got the van back from penybanc, they said everything was fixed, but only one item was fixed again, Just been to my local garage and there are error codes on the van that they say were either not looked at or penybanc told them not to fix possibly because of cost, either way I still have a van with problems, penybanc executive is now getting funny with me saying book it into my local garage then, & pay for the work to be done, and they will refund me…I can see what will happen there, they themselves should be sorting it out, I’ve lost all trust and faith in penybanc car sales and the sales executive there now. Think twice before you buy a vehicle from Penybanc because once they have your money that’s it, there’s definitely no AA Dealer Promise with these guys.

I would not recommend pen y banc car sales to any one i would keep well clear the amount of faults I have with my car is unbelievable going in to the thousands being told I've got to keep my car even tho its not even a month in to my finance agreement luckily I've been told by the finance company they can not do that and I have every right to return the car and the finance company will collect the money off them the attitude with 1 bloke up there is disgusting so my advice would be keep well clear the cars look nice but also nothing but issues with them

Bought a bmw 1 series diesel and was supposed to be serviced week 1 had to put a litre of oil in car and 3 weeks later another litre complained car was using they told me to go to warranty company which i did but you can not get any garages to work under theyre requirements so not worth paper its written on !! then contacted dealer again and they agreed to look at it they said they could find no fault with oil usage and that its within bmw allowed usage which is not the view of bmw specialist garages i spoke to also mentioned car was reviving itself whilst driving again no fault found since ive had mechanic diagnose clutch and dual fly mass wheel need to be replaced parts are £700 with out labour also passenger side window mechanism has broken and needs replacement which i have not relayed to them due to not expecting them to be helpfull as blocked me on fb when warning people not to buy from them !! all in all a dealer not to be trusted and trying to make out theyre a trusted dealer with aa backing all in all stuck with a crap car from a crap dealer

Shocking, deception, lies. Owners shouting down phone stating they were not cowboys was final straw. Be still waiting now if I hadn't caught them out, me cars engine required a new one, went straight to Penybanc where they said it would be ready in 2 days, unaware that I had gone to the garage where the car was getting repaired! Check out the owners past on Google, made it difficult to get my cash back after paying in full, stay well away.