Stay away from Penybanc car centre. Be warned that the after sale customer service is appalling, atrocious and substandard. Worst experience of my life in buying a car from Penybanc. I bought a discovery and within about couple of miles of driving from the dealership warning lights for faults in the car was displayed. Returned the car within 2 days for repair work. Car was with dealer for almost 2 months. Car was returned with part repair work completed and more faults identified in specialist report. 2 Courtesy cars given during that time, one was very small and very low power for a family car and other in a very unhygienic state. Two parking tickets were stamped on me without proper evidence. When asked for clarification and to give feedback of the service I was verbally assaulted with swear words and threats to throw me out of the dealership by the owner. I was left traumatised for a number of days. I had to file a police complaint. I had to take the help of the financer to return the car back to the dealer. I have lost £4.4k of my hard earned money in the deal with all kinds of allegations of damage to the car due to the return. I have now raised the matter with Ombudsman. What goes round comes round. Beware of your actions today, tomorrow is coming.

The absolute check on the two blokes that work there selling me a faulty car and tell me I have to keep it even tho I'm still with in my 30 day writes and after me paying a fee for paper work haven't even got the courtesy to send me my deposit back waste of space pen y banc !!!!!

would, I’m so annoyed, So I’ll try and make a long story short, I spent £12k on a 2020 Citroen Dispatch van from Penybanc car centre Ammanford to find out it had numerous electrical and mechanical problems, I emailed Penybanc and it was booked into NG Carworx Ltd Ammanford to have the problems sorted under warranty, the van went in for 2 days, I got the van back and only one of the 8 problems was fixed, NG Motorworx assured me everything bar on item was fixed, I put it in writing (e.mail) to NG carworx that numerous items hadn’t been fixed and heard nothing back, I also put it in writing to Penybanc car sales (e.mail) and heard nothing back. Then I phoned penybanc and got excuses why no one replied, next they booked the van into Bassetts Citroen in Carmarthen, penybanc wanted me to help pay for it, I said no way, anyway it went in under warranty for nearly three weeks, I got the van back from penybanc, they said everything was fixed, but only one item was fixed again, Just been to my local garage and there are error codes on the van that they say were either not looked at or penybanc told them not to fix possibly because of cost, either way I still have a van with problems, penybanc executive is now getting funny with me saying book it into my local garage then, & pay for the work to be done, and they will refund me…I can see what will happen there, they themselves should be sorting it out, I’ve lost all trust and faith in penybanc car sales and the sales executive there now. Think twice before you buy a vehicle from Penybanc because once they have your money that’s it, there’s definitely no AA Dealer Promise with these guys.

I would not recommend pen y banc car sales to any one i would keep well clear the amount of faults I have with my car is unbelievable going in to the thousands being told I've got to keep my car even tho its not even a month in to my finance agreement luckily I've been told by the finance company they can not do that and I have every right to return the car and the finance company will collect the money off them the attitude with 1 bloke up there is disgusting so my advice would be keep well clear the cars look nice but also nothing but issues with them

Bought a bmw 1 series diesel and was supposed to be serviced week 1 had to put a litre of oil in car and 3 weeks later another litre complained car was using they told me to go to warranty company which i did but you can not get any garages to work under theyre requirements so not worth paper its written on !! then contacted dealer again and they agreed to look at it they said they could find no fault with oil usage and that its within bmw allowed usage which is not the view of bmw specialist garages i spoke to also mentioned car was reviving itself whilst driving again no fault found since ive had mechanic diagnose clutch and dual fly mass wheel need to be replaced parts are £700 with out labour also passenger side window mechanism has broken and needs replacement which i have not relayed to them due to not expecting them to be helpfull as blocked me on fb when warning people not to buy from them !! all in all a dealer not to be trusted and trying to make out theyre a trusted dealer with aa backing all in all stuck with a crap car from a crap dealer

Shocking, deception, lies. Owners shouting down phone stating they were not cowboys was final straw. Be still waiting now if I hadn't caught them out, me cars engine required a new one, went straight to Penybanc where they said it would be ready in 2 days, unaware that I had gone to the garage where the car was getting repaired! Check out the owners past on Google, made it difficult to get my cash back after paying in full, stay well away.

My partner purchased a car from Pennybanc Car Centre last month. We initially drove 2 hours to collect my new car only to then have a phone call to say it wasn’t ready yet and to drive back home. Me and my partner were due to go away and it was agreed the new car would be delivered upon our return. The new car was then delayed again due to a suspension related issue which they agreed to fix but couldn’t guarantee a day despite stressing I use my car for work. My car eventually arrived 3 days later- delivery driver had no service history or proof of suspension related work and water pump/timing belt being completed as requested- multiple paint related markings to the chair which weren’t stipulated in the original advert- advised to contact the garage the following day- garage agreed to post all relevant documents and to contact Land Rover for a touch up pen which were more than happy with. 4 weeks later we still have no paperwork, no touch up pen, and are now covering a bill for faulty parking sensors which again weren’t stipulated as broken. My partner has had multiple dealings with the garage over the last few weeks- customer service has been disgraceful from both staff and management- swearing at him down the phone, shouting, and stating ‘we’re p***ing him off’- initially agreeing to cover work, then only certain parts, now not responding to messages, just abusive phone calls. We will now be taking this further as we have spent £100’s of pounds to repair the parking sensors to ensure the car works to the correct standards as outlined in the Consumer Rights Act 2015- after giving the garage multiple opportunities to repair!!!. Pennybanc Car Sales you are a disgrace.