My partner purchased a car from Pennybanc Car Centre last month. We initially drove 2 hours to collect my new car only to then have a phone call to say it wasn’t ready yet and to drive back home. Me and my partner were due to go away and it was agreed the new car would be delivered upon our return. The new car was then delayed again due to a suspension related issue which they agreed to fix but couldn’t guarantee a day despite stressing I use my car for work. My car eventually arrived 3 days later- delivery driver had no service history or proof of suspension related work and water pump/timing belt being completed as requested- multiple paint related markings to the chair which weren’t stipulated in the original advert- advised to contact the garage the following day- garage agreed to post all relevant documents and to contact Land Rover for a touch up pen which were more than happy with. 4 weeks later we still have no paperwork, no touch up pen, and are now covering a bill for faulty parking sensors which again weren’t stipulated as broken. My partner has had multiple dealings with the garage over the last few weeks- customer service has been disgraceful from both staff and management- swearing at him down the phone, shouting, and stating ‘we’re p***ing him off’- initially agreeing to cover work, then only certain parts, now not responding to messages, just abusive phone calls. We will now be taking this further as we have spent £100’s of pounds to repair the parking sensors to ensure the car works to the correct standards as outlined in the Consumer Rights Act 2015- after giving the garage multiple opportunities to repair!!!. Pennybanc Car Sales you are a disgrace.

Bought a C2 Vts from Ceri and the car wouldn't start the next day? They took it back and basically fobbed me off for 3 months. Lying to me, saying it was with the mechanic but it was actually parked outside Ceri's house. I had to get very forceful to get the car back, (I told him that if I don't get the car then I WILL leave with something of the same value). I took the car to a very good local repair garage and they told me loads of stories of the garage and also told me that the cars ECU's circuit board had been soldered. Which it never should have been! As well as many other issues. Avoid, avoid, avoid! You've been warned!

just wanted to say we enquired to the company, about a van for sale, when we enquired ceri told us it had been sold. he told us he had another coming through and if we left a deposit we be guaranteed same as the vehicle advertised, condition as close to and if when ready, we didn't want he return our deposit. week, or so went by, hadn't heard from him when we called he said van just returned from paint shop rectification, we called to let him know we couldn't wait much longer and we had to purchased a van from others. and we asked for deposit returned. which just wanted to say .we had full refund. and given previous reviews from others on website. we found dealing with ceri , straight forward and wanted to say i deal again with his company. thanks again. kind regards steven

I have bought my last 2 cars from Ceri and the whole team are so helpful. Nigel who took me for a test drive was a lovely polite person too. I can’t fault the sales or after sales service unlike some other garages locally! Would highly recommend Penybanc Car Centre!

well where do I start....I will start by saying avoid ceri and these bunch of cowboys like your life depended on it. No transparency when it came to telling us we had to tax the car ourselves when leaving the forecourt, ceri thought it would be a bright idea to leave until last minute to say we needed to find a post office to tax the car and risk a police stop. Ceri also left it until the last minute to inform us he didnt have a log book for the vehicle. I was warned by many not to use these cowboys but decided to give them the benefit of the doubt. how wrong was I on the contrary I'm glad I purchased the vehicle outright to avoid dealing with these again.

I can not rate Kerry and the team enough. Good deal on my part exchange, good communication sorted the tax and registered the new keeper details etc Fantastic service and I would definitely recommend this company. Also a good selection of cars to choose from. One very happy customer!

My daughter purchased a car from them 6.000 wasted and spent hundreds on it ever since no manual and faults to numerous to mention and having been back 3 times nothing rectified Today we found out it has a Rolls Royce battery, She has spent hundreds on this car. I think it had been in and accident and should of been written off in my opinion. When she has rang they say oh bla bla is on holiday ring again in two weeks. Have given up now. Avoid Penybanc Car Centre.

Took delivery of used Range Rover Evoque Today. I have worked in the motor trade for many years. Ceri the salesman at Penny anc couldn’t have more helpful and polite. I also met the business owner they guys down here are complete gentleman. The cars are competitively priced but are still willing to do all they can to deliver an affordable deal. Top draw I would highly recommend a purchase from Pennybanc Car Centre!