We recently purchased a car at Penybanc Car Centre as a Christmas present for our son. Before purchasing the salesman was extremely helpful. We were told that the car was reliable and that they knew the history of the car and that it had two previous owners. This turned out to be five owners once we got the log book! We were also promised a full 12 month MOT which never materialised. However, upon purchasing the car we were told that they didn't have the log book and that we'd have to apply for a new one from the DVLA. On Christmas Day my son who was absolutely delighted with his present, took it for a spin. He didn't get too far before the car lost power and when he pulled over water was pouring out. On further examination, the water pump hoses had disconnected and the battery was flat. After reconnecting the hoses, topping up the water and jump starting the car we managed to get it home. During this time it also developed a hole in the exhaust!! On route back to the garage, the car started emitting lots of white smoke and the engine cut out. The emergency services towed us back to the garage and we were told that the head gasket had blown. We were told by the salesman that it could be fixed but we explained that we just wanted a refund. We were told that it was not possible because the owner was away on holiday and would not be back until the New Year. We went back to the garage once the owner returned having previously sent a letter providing a list of faults that had developed. We were told that the owner had left but we would not take 'no' for an answer and decided to wait in the office until he returned. Five mins later he arrived shouting and swearing and banging doors. After 15 - 20 mins of intimidation tactics and verbal abuse he finally calmed down and agreed to refund our money. He also apologised and stated that the car should be scrapped. After reading other reviews about this place I think we were very fortunate to get our money back so quickly. Personally, we would never buy from this dealer again as we feel the car was not roadworthy and should not have been sold but scrapped in the first place. Also their attitude was completely unprofessional.

Please do not waste your money buying from Penybanc Car Centre. They offer you everything when buying but as soon as they have your money they ignore you, lie to you and verbally abuse you. A nasty company.