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Brought 1 year old Kia, salesman said usual spiel that we could contact him with any problems, when we did have problem, 2 weeks later, he would not take our calls or never got back to us. Clearly no PDI as the vehicle had coolant leak which had been leaking for some time given state of engine bay. Problem took 3 weeks to resolve, reluctant to give loan car, Not impressed with level of service, only interested in taking our money, Do not recommend this Kia Dealer.
Very disappointed with the whole process of buying a car from them nothing but troubles from start to finish only thing that went righwas them taking the money from me , now waiting for £80 refund from the cock up they made trying to transfer our number plate my advice keep away from the dealership
Need some training in customer service and how to actually sound like they're interested in selling a car. Not the service one would even expect from a 2nd hand private dealer, let alone a main dealer! I was so close to leaving and not buying the car due to the poor service, had it not been such a drastic need on my part. I was considering purchasing 2 cars, but due to the disappointing service, decided to only purchase the 1 car which was the immediate need, and will definitely not be returning to this centre for the second car purchase. Disappointed to say the least
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If I could give no stars I would. I purchased a car in August 2020 and had to return it a total of 5 times in 4 months for multiple faults before they agreed to give me my money back. It is now 12 days since they bought the car back off me and they still have not processed the refund. Leaving me without a car and without the finances to purchase a new one. The customer service is appalling. I understand that cars can have faults but how they have dealt with it is disgraceful. Please think twice before purchasing a car from Perrys Rotherham.
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Had 3 Kia’s to date all purchased from Perry’s Rotherham also get my yearly service done by them .Called in today as one tyre had a pumpture needed a fairly quick repair or put my spare unused on told too busy come back tomorrow went to another garage it was sorted in 10 minutes faulty valve Perry’s keep contacting me regularly to part change but when I needed a favour I was rejected pathetic service mr holmes Kia Sportage
My Kia Sportage is over six years old, but still under warranty. Had a slight problem with the rear parking sensors. The guy I dealt with was called Glen. He was so obliging and helpful. The car was sorted the same day, was also checked over for any potential problems, which was all clear. Cannot recommend them enough. Glen, you are the perfect gentleman. Thank you.
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Perrys Kia Rotherham is an Franchise dealership that is based in Rotherham. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Perrys Kia Rotherham
Little Bridge Road
Rotherham
South Yorkshire
S60 1TU
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