Just lies from start to finish, cheek from the off, speak to Gabriela or Craig at the hillington branch, they are lovely…they love to fight and berate disabled ppl after being told about ptsd. CHOOSE ARNOLD CLARK

Dear Mr Vardy, On Thursday 08 December my wife and I visited your hillington showroom and decided to purchase a Mini Cooper SJ63VRG, which we were told by the salesman Fraser Gordon was ‘ready to go’……not so, on test driving there was a noise from the offside front and we were told the car would go into service and be fixed. We were told to return on Monday 12 August and all would be good. On Monday 12 August we went to the hillington showroom where it was obvious the car hadn’t been looked at, we were just about to leave after being kept waiting over an hour when miraculously we were told the car had been fixed and was ready. The car was brought round and we took it a short drive, alas, the noise was still there. We were about to cancel the sale and were persuaded by the promise of an extended warranty to go ahead with the purchase. Okay, everyone deserves a chance, especially since you gave us a very nice Fiesta Vignese to drive while the mini once again went to be repaired. We’ve now been flying around in your very nice Fiesta Vignese for over a week. Yesterday, my wife phoned (a common theme is developing here) to see when the mini would be ready, we were told it would be delivered today. It’s now 1620 and my wife again has spent 20 minutes on the phone being pushed around various departments as the elusive Mr Gordon can’t be found, the very Mr Gordon who was asked to telephone my wife yesterday, but didn’t. I’m sure you can appreciate that our opinion of Peter Vardy as a car dealer is not now rose tinted and anything you can do to restore your reputation will be appreciated.

Full Service Mystery! By coincidence, I have tried on two occasions to get information on the same vehicle, 4 weeks apart. ( SL15 NXY) Never got past first base even though I am in the market to buy a car and Im willing to travel . First experience 8th Nov 22: I write a letter to Pater Vardy Carz- Motherwell, explaining my lacklustre experience. To whoever may not respond, I would like to inform you of why I am so disappointed with your company. After searching for a BMW 3 Series Gran Turismo via Auto Trader I came upon a car that met the criteria I was looking for. This was Sunday 6th Nov. I duly clicked the “Message the seller“ button on Auto Trader, completed a simple contact form and in the message box requested information on the Service History of the vehicle ( SL15 NXY). A person called Ewan texted me and asked who he was chatting with. I gave my name and explained I was wanting to see the Service History pertaining to the vehicle. He explained “ Thank you James I don’t have access to the service history myself but I can certainly have the sales team contact you” I replied” yes get back to me tomorrow (Mon 7th Nov) I’m based just south of Newcastle but could come up to view the car sometime” He asked for best number and email to get back to me which I provided. Ewan replied “perfect thank you James! I will get the team in touch with you as soon as they can. “ I said “ ok sometime tomorrow will do” Texting ended shortly afterwards. I waited Monday for a call perhaps expecting a call around 10-11 am if you were busy. At almost 1 pm ( 12:49) I called yourselves to enquire about the service history. The woman who answered the phone sounded “rushed/ hurried” with not the most welcoming tone but not hostile either, it quite took me aback. I explained I was after the service history of the vehicle and had been informed someone would get back to me. She said she would look into it and replied that she had seen no message that I was to be contacted. She did say she would check the service history for me as I explained I was interested in the car. ( Had I had this information I would have driven straight up to view it.) ( In hindsight I now know this would have been a costly mistake) The woman got back to me and said she couldn’t access / find the service history, so I was beginning to think the car didn’t have one, as you have not put it up on your website. She did inform me though that the car was still for sale. So we’re almost at 1pm. She said she would get someone to call me back. By this point to be honest I was losing interest as there seemed to be either a lack of organisation (in finding the required info) or a lack of transparency (in now wanting to reveal it) as you have shown many details of the car but not the history. Who would buy a prestigious vehicle without it? At 15:39 I received a call back ( from a salesman?) asking what I was after… I explained I was wanting to see the service history of the aforementioned vehicle. He told me the car was sold, would I like info on another car? So, what a total waste of my time. 3rd DEC Im searching again for similar car- Car Wow ad comes up on google. I didn't realise it was the same car Id been told was sold 4 weeks ago. I also didn't notice it was Peter Vardy, just saw Car Wow. Requested Service History of the vehicle. Dominika on chat line couldn't get it. Message to to PV Team. I receive msg saying Charlotte will call me, I explained I dont want a call just SERVICE HISTORY DETAILS. Well, I still dont have it, cant get past first base with Peter Vardy. Its still a FULL SERVICE MYSTERY!

During the first 5 days I managed to reserve the car online, come down from Aberdeen to Glasgow for a test drive, and sort all financial formalities over the phone with the sales person. We agreed on delivery to Aberdeen CARZ branch. (You’ll have to get ready for admin environmental fee on top of the sticker price - £199). After 1.5 weeks I found out that the car was still in Glasgow. We agreed over the phone that I’d come down to Glasgow to collect the car myself, delivery to Aberdeen would be cancelled. I took a day-off from work, came to Hillington CARZ at the agreed time only to find out that the car had been taken to Aberdeen few hours before I came.. Sales lady promised to cover my travel expenses (which was done later after reminder - ok). I collected the car from Aberdeen branch in 3 days. The pre-paid AutoGlym paint protection treatment (£299) was not done – the car was not even cleaned. The same dirty spots were on the body as I saw it 3 weeks before at the test drive, driver’s door and the doorsill were full of shoe traces etc. I contacted Hillington CARZ for refund, and was promised the AutoGlym treatment would be sorted for me at Aberdeen CARZ branch and I’d be contacted for an appointment. Another 3 weeks passed – nothing was sorted.. As a result, quite disappointing experience – took me 3 weeks to get a car, paid service not provided, disorganized company. Knowing all that, I’d pay more for the same model, but sold near my place.