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Travelled over 5 hours and £75 fuel in total to an arranged appointment on Saturday to be told the car had just been sold! No contact previous to say needed deposit to hold it or any other correspondence to think anything other than the car would be there for us to view as we had every intention of buying it. If this is Phantom Motor Companys idea of customer service and communication I would stay well clear!
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Lewis from Phantom Motor Company in response to Avoid!!!
Hi Steve, Thank you for your valued feedback. We are deeply sorry that the vehicle you came to see had already been sold. Unfortunately we can only work on a first come first serve basis due to the nature of our business and we are always accommodating when possible. We do not take exclusive appointments from customers unless a fully refundable holding deposit is left prior to visiting us and this service is offered to every customer. We are a very high turnover business selling in excess of 100 cars per month and this is the only way we can operate sales. If you can email us your details I will send you £100.00 to cover the costs of your travel so you aren't out of pocket. Hopefully we haven't damaged your view of our company as our reputation means a lot to us. I look forward to hearing from you. Kindest regards, Phantom Motor Company. Sales@phantommotorcompany.co.uk
Let me tell you about our experience with phantom Motor company, we were looking for a Range Rover Evoque saw that this dealer had one so went to have a look, car looked good, John took us out for a test drive all seemed ok, we agreed on this car still all seems fine...John said he would ring us next day with an update, he never rang so we rang him, we were constantly chasing him for a date to collect this car, as we have a private plate we decided to get things moving ourselves so got in touch with DVLA who asked for the Reg of this Evoque, they then asked what colour is this car, we were then told that this vehicle was not assigned to this car, they advised us not to pick the car up as it wasn't the correct plate to that car, we then put the reg into a car insurance quote and this came up as an error, the reg for this is't assigned to the vehicle, we tried on a number of occasions to get in touch with John to discuss this but he was always on another call? so i rang with a different name and yes finally got to speak to him, his answer was " i don't know why DVLA have told you this, but i will ring them and ring you back" again no call from John, So i rang him and emailed to tell him we were not going to pick up the car as we wouldn't be able to get insurance on a vehicle that wasn't registered to that plate, he said "just give me one more chance on this" i refused and demanded my deposit back, eventually after another phone call i got back my deposit, i see this car is back in the showroom for sale, good luck to who every fall for this like we did, Phantom motors have never rang or emailed me with any explanation as to why this problem happened. So i advise anyone buying from these to get the reg first and check it out!
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Purchased a Golf R from Phantom Motor Company today. I have to say the service from JOHN was first class from start to finish. A true professional and credit to the business and a totally awesome car!
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Lewis Mort from Phantom Motor Company in response to An awesome experience
Hi Dave, Thank you so much for your very kind review of our company. Your kind words do really mean a lot to the team, especially John. We are glad you are enjoying your new purchase and that your experience with us met your standards. If there is anything you need don't hesitate to call us. Enjoy the new car. Kindest regards Phantom Motor Company.
Impressive cars and professional service with friendly people ! Kelly was very good and helpful !
Lewis Mort from Phantom Motor Company in response to Great buying experience
Hi Russell, Thank you for your review of our company. We are happy to hear that you found our service professional as this something which we strive for at our company. If there is anything you need don't hesitate to call us. Many thanks Phantom Motor Company.
I have just completed the purchase of my 3rd vehicle from Chris @ Phantom Motors, I have also previously sold them 2 cars. I have to say everytime I have been treated professionally, swiftly and haven't had any problems with the cars. I would use again & recommend. Josh
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Lewis Mort from Phantom Motor Company in response to Fantastic Service
Hi Josh, Thank you for your review of our company, We are glad to hear from you again. Your reviews mean a lot to the team as it shows are hard work is paying off. Enjoy your new car and we look forward to seeing you for your next purchase. If theres anything you need don't hesitate to call. Kindest regards Phantom Motor Company.
They advertise themselves As ‘5 star customer service’... experience .... shocking !!!! complete lack of customer engagement - once deposit paid... constantly chasing for confirmation of collection date ..... sale cancelled after 10days of chasing.... would advise caution prior to completing purchase !!!
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Lewis Mort from Phantom Motor Company in response to Shocking!!!!
Hi Simon, Thank you for your review of our company. Please can you provide us with more information in relation to your purchase we don't appear to have you on our system. Hopefully we can get this issue resolved immediately. We look forward to hearing from you. Kindest regards Lewis Mort After sales support Phantom Motor Company.
I bought a BMW X5 , With no follow up service . Ended up costing me a further £1600 on top of the £18950 I paid for the vehicle. Disappointed for sure !
Reviewer has confirmed their email address
Lewis Mort from Phantom Motor Company in response to disappointed
Hi David, Thank you for your review of our company. We are deeply sorry that appeared to have problems with your new car. My name is Lewis and I am the new after sales support manager at Phantom Motor Company and if possible I would like to know more about the problems you appeared to have with your car and to see if we can rectify any issues on our behalf. Please can you contact me at sales@phantommotorcompany and I will do my upmost on your behalf. I look forward to hearing from you and hope a resolution can be sought on your behalf. Kindest regards Lewis Mort After sales support Phantom Motor Company.
Please be warned if looking to buy a car off these guys! I came across them on the Web and saw a car I was interested in. I called and spoke to there sales rep and asked for a finance quote. I was contacted the next day by the sales rep who asked if I had received the quote, I explained to him I was struggling to get over to view due to the weather, he stated not to worry he could hold it for me if I signed the agreement and I would be under no obligation if I changed my mind at any time. Stupidly on this I signed the agreement, over then weekend I changed my mind and decided not to go and view the car I contacted the finance company and Pantom and was told I can’t cancel! It’s now in the hands of my solicitor and the financial Omnbudsman. As they will not respond to my emails. Currently I’m stuck with a finance agreement for a car I don’t have or have even seen! Please please be warned!!!!!
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I brought a Range Rover Vogue 2011 paid out rite for this car after a week of having it there were problems and the staff took week to try TRY and fix it they didn’t 3months down the line the cars been of the road more than on it finally they found a garage closer to me than they were and they found the issues fixed them and then wouldn’t pay to fix them No I’ve had to pay out again as it my only means of transport WOULD NOT BUY FROM THESE PEOPLE
Recently purchased my m4 everything as described fantastic service and would be a pleasure to deal with again.
Reviewer has confirmed their email address
Lewis from Phantom Motor Company in response to First class car sales company
Hi Simon, Thank you so much for your very kind review of our company. Enjoy your new car and if theres anything you need don't hesitate to call us. Many Thanks Phantom Motor Company.
Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.
Sports & Prestige Specialist Dealer
Phantom Motor Company started from humble beginnings over 12 years ago, in a small 15 car showroom behind a disused petrol station and we are proud to say that since then we have come a long way. We now stock over 200 specialist sports and prestige vehicles in our state-of-the-art 25,000 sq ft fully heated showroom in Hindley on the border of Wigan and Bolton.
Our rapid expansion into the specialist market has been aided by our superb and ever-growing team of sales, marketing, detailing and aftersales staff.
Whether you pop in to see us for a chat and a browse or you intend to buy your next supercar, we want you to leave our showroom wanting to come back again and again.
As our business and reputation has grown exponentially over the last few years, we continue to strive for perfection through our sales process and on to our growing aftersales department, we are always looking for ways to improve our business.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1533 | |
| Very Good | 234 | |
| Average | 7 | |
| Poor | 9 | |
| Terrible | 7 |
Phantom Motor Company
Hindley Industrial Estate Coupland Road
Wigan
Greater Manchester
WN2 4GS
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