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Had a great experience when buying my latest car with the guys at Phantom. From start to finish it was very professional and easy which was a breath of fresh air. I will be buying form them again :) Thanks Rick
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Thomas Morris from Phantom Motor Company in response to Top class service
Hi Rick, We are so glad that you enjoyed your experience with us and we hope to see you in the future. We really appreciate you taking the time to leave us a review and we hope you're enjoying your new car.
Went to phantom to see a bmw 430 got seen to by kelly and she was great really helpful and really looked after me purchased the car and would recommend kelly and phantom to anybody
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Lewis M from Phantom Motor Company in response to Great service
Hi Alex, Thank you so much for leaving a very kind review of your experience with our company. We take great pride in hearing that you are happy with your experience with us and that you would recommend our company to others. Your kind words truly mean a lot to our team as it shows that all our hard work is paying off. Enjoy your stunning new BMW and if there is anything you need in the future don't hesitate to call us. Kindest regards, Phantom Motor Company.
In May this year I purchased a Mercedes E400 AMG Sport Plus from Phantom Motor Company . All was good until October when, on my birthday of all days, it suffered a catastrophic failure of the air conditioning compressor. With a seized compressor, melted idler pulleys and no auxiliary drive belt, it wasn’t going anywhere except on the back of an RAC recovery transporter. The next morning I had to arrange to have the vehicle taken into my trusted garage (an independent Mercedes specialist) for repair before heading up to York for the weekend in my wife’s old CLK to celebrate my birthday. Lots of drama before heading off, but at least I didn’t have it hanging over me all weekend and the garage could start work on the vehicle and get it back on the road. Verdict: the mechanic was shocked to see that the compressor had a gaping great hole in the side. Quite obviously, as this isn’t something you would reasonably expect from this marque of vehicle with just over 30k on the clock, I contacted Phantom to ask if they would cover the cost of repair (£800). Initially, having spoken to their aftersales manager, I was told “hard-luck but the vehicle is out of its 3-month warranty” – to which I replied that this was irrelevant as I was claiming under the Consumer Rights Act 2015. Silence! They didn’t appear to know what my rights were and so were inadvertently denying me them. By chance I’m actually connected to Cole Hibbert, Phantom’s Managing Director, on LinkedIn and so contacted him directly to explain the situation. Whilst his initial stance was that the vehicle was out of warranty and that, as they hadn’t been given the opportunity to repair the vehicle themselves, it was unreasonable to just expect them to pay the bill, he did concede that it’s not what I should expect of the vehicle. Whilst this might not initially sound like a great response, this guy actually has great business sense and realises customer satisfaction is key to his future success and so offered to cover the full cost of the parts (based on a quotation of £514.48 obtained by them from Mercedes-Benz) if I covered the labour (as they wouldn’t have incurred these costs had they repaired the vehicle themselves). I’m sure that the hard-nosed amongst you would have insisted on full reimbursement but, as I’m old and wise enough to realise life is all about compromise, I agreed to take the £300 hit on the labour and VAT. The money was transferred to my account as promised and, because of this, and because I don’t believe Phantom could possibly have known about or be held directly responsible for what I believe to be a manufacturing fault, I would definitely purchase from them again – if only for the fact that I know Cole will do everything that he can to put things right and keep his customers happy. They also have some beautiful cars of course!
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Lewis from Phantom Motor Company in response to All's well that ends well!
Hi Peter, Thank you so much for your honest feedback of our company. We have read carefully over your review and we have taken it very seriously. We are happy to have resolved all your issues as we pride ourselves on having excellent customer service. We take great pride in hearing that despite your issues, you would use our company again in the future. We have listened to your points and have made changes to ensure that this doesn't happen again in the future. All of our vehicles are now closely checked to make sure they are perfect before being advertised. We look forward to seeing you in the future for your next purchase. Kindest regards, Phantom Motor Company.
Amazing to see that service still comes with a smile. Special people who care about their customers would highly recommend. All the best and thankyou for a smooth service definitely honest and reliable.
Lewis from Phantom Motor Company in response to Great service
Hi George, Thank you so much for taking the time to leave a very kind review of our company. We pride ourselves on having excellent customer service and from your review we have accomplished this. Enjoy your excellent new purchase and if there is anything you need in the future don't hesitate to call us. Kindest regards, Phantom Motor Company.
Bought my audi a7 from Phantom motor company, all staff couldn't do enough for you. John our sales rep was very efficient and a really nice guy on the day of purchase. Would definitely return and recommend.
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Lewis from Phantom Motor Company in response to Very friendly staff
Hi Tony, Thank you so much for leaving a very kind review of our company. We take great pride in hearing that you were happy with the service of our company. Your kind words really mean a lot to us. Enjoy your stunning new A7 and if there is anything you need in the future don't hesitate to call us. We look forward to seeing you in the future for your next purchase. Kindest regards, Phantom Motor Company.
Lewis from Phantom Motor Company in response to Very friendly staff
Hi Tony, Thank you so much for leaving a very kind review of our company. We take great pride in hearing that you were happy with the service of our company. Your kind words really mean a lot to us. Enjoy your stunning new A7 and if there is anything you need in the future don't hesitate to call us. We look forward to seeing you in the future for your next purchase. Kindest regards, Phantom Motor Company.
I sold my M4 for a fantastic looking Range Rover sport HSE. I was dealing with John who was absolutely amazing. I arrived very late so they put me up in a 5star hotel and I drove away with my new car the next morning. The whole team was superb and also kindly give my girl Friend a lovely bottle of wine too on purchase. Highly recommend Phantom Motor Company and will be keeping in touch.
Lewis from Phantom Motor Company in response to Bought a Range Rover sport
Hi Nathan, Thank you so much for leaving a very kind review of our company. We are vey happy to hear that your experience with us was amazing and that you are happy with your stunning Range Rover sport. Enjoy your stunning new purchase and if there is anything you need in the future don't hesitate to call us. Kindest regards Phantom Motor Company.
Bought my Range Rover from John at phantom motor company, and it was amazing from start to finish! Will be back
Lewis from Phantom Motor Company in response to Absolutely amazing service!
Hi Adrain, Thank you so much for taking the time to leave a review of our company. We take great pride in hearing that your experience with us was amazing from start to finish. If there is anything you need in the future don't hesitate to call us. Kindest regards Phantom Motor Company.
Lewis and Gary both you guys Spontaneous Fantastic service and very professionally work as I’m highly recommend phantom motor Wigan, I bought my Audi Q7 in June but as i needs on urgently basis so few things not done and after three months when I again contact to Sales manager Mr. Gary and he sent all my car realted issues to service manager Lewis and he gave me quick responed and sent it all my car part within a weeks at my home address which one not hard to fix myself I’m greatful and thankful to all of you guys phantom team and specially Lewis service advisor who gave me all information with fast responses all the times.
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Lewis from Phantom Motor Company in response to fantastic sales and services
Hi Manoj, Thank you so much for taking the time to leave a very kind review of our company. We take great pride in hearing that you found our service to be fantastic and very professional and that you would recommend our company to others. Enjoy your new car and we look forward to seeing you in the future for your next purchase. If there is anything you need don't hesitate to call us. Kindest regards Phantom Motor Company.
Recently bought a Range Rover from Phantom, John Murphy Griffiths went above and beyond for me,, very happy customer, that will definitely return to Phantom when I’m ready for another new car. Thank you John and thank you Phantom
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Lewis from Phantom Motor Company in response to Fantastic company
Hi Anita, Thank you so much for leaving a very kind review of our company. We are are very happy to hear that you will defiantly be returning to our company when you are ready for a new car. Your very kind words mean a lot to us as it shows all our teams hard work is paying off. Enjoy your stunning new Range Rover and if there is anything you need in the future don't hesitate to call us. We look forward to seeing you for your next upgrade. Kindest regards, Phantom Motor Company.
Travelled over 5 hours and £75 fuel in total to an arranged appointment on Saturday to be told the car had just been sold! No contact previous to say needed deposit to hold it or any other correspondence to think anything other than the car would be there for us to view as we had every intention of buying it. If this is Phantom Motor Companys idea of customer service and communication I would stay well clear!
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Lewis from Phantom Motor Company in response to Avoid!!!
Hi Steve, Thank you for your valued feedback. We are deeply sorry that the vehicle you came to see had already been sold. Unfortunately we can only work on a first come first serve basis due to the nature of our business and we are always accommodating when possible. We do not take exclusive appointments from customers unless a fully refundable holding deposit is left prior to visiting us and this service is offered to every customer. We are a very high turnover business selling in excess of 100 cars per month and this is the only way we can operate sales. If you can email us your details I will send you £100.00 to cover the costs of your travel so you aren't out of pocket. Hopefully we haven't damaged your view of our company as our reputation means a lot to us. I look forward to hearing from you. Kindest regards, Phantom Motor Company. Sales@phantommotorcompany.co.uk
Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.
Sports & Prestige Specialist Dealer
Phantom Motor Company started from humble beginnings over 12 years ago, in a small 15 car showroom behind a disused petrol station and we are proud to say that since then we have come a long way. We now stock over 200 specialist sports and prestige vehicles in our state-of-the-art 25,000 sq ft fully heated showroom in Hindley on the border of Wigan and Bolton.
Our rapid expansion into the specialist market has been aided by our superb and ever-growing team of sales, marketing, detailing and aftersales staff.
Whether you pop in to see us for a chat and a browse or you intend to buy your next supercar, we want you to leave our showroom wanting to come back again and again.
As our business and reputation has grown exponentially over the last few years, we continue to strive for perfection through our sales process and on to our growing aftersales department, we are always looking for ways to improve our business.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1593 | |
| Very Good | 247 | |
| Average | 7 | |
| Poor | 9 | |
| Terrible | 7 |
Phantom Motor Company
Hindley Industrial Estate Coupland Road
Wigan
Greater Manchester
WN2 4GS
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