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Jaguar XF good looking car - drove 260 miles to see it, just been MOT'd and had 4 used tyres fitted and rear brake caliper "Repaired" Car drove home okay if a little shaky on the wheel balancing and uneven braking after a couple of hours driving,. took car to have wheels balanced, told tyres dangerous and they would not balance due to tread split and worn through on inner edges, frightening to look at (kept the photos) 4 x new tyres £600+ Brakes binding so car in to my local service garage for service and inspection. brake calipers all painted black ?? including the seized one that had a piston replaced but the parking brake section was the problem, so not "fixed" another £90+. so for a car that had been MOT'd AND REPAIRED = pretty dubious workshop practice ? And as in common with most reviews for Phantom, when I email for their response to sending me away in a car with dangerous tyres and badly repaired brakes - YEP YOU GUESSED IT = No response ! 4 x weeks and 260 miles away - I have paid the bills and accept its not worth my time to pursue it, but feel I must warn other potential buyers, that perhaps it may be better to look elsewhere if you want a genuine service Or if you really want the car - use the AA/RAC inspection service,, as they will help with the future problems when they arise, its not overly expensive and I wished I had done it. I notice Phantom respond to the very few favourable reviews on this site but very rarely to the unfavourable,which seem to form the majority also notice that Very few of the good reviews are "Verified" ????
Reviewer has confirmed their email address
Cole from Phantom Motor Company in response to Very Disapointed
Hi we are very very sorry to hear about your bad experience with our company. Can you please contact me directly on 01942 502288 I am the owner of the business and I will have your vehicle collected at your earliest convenience send you a courtesy vehicle and deliver the car back to you once any faults have been identified and repaired. We do take our customer services and after sales very seriously. We look forward to hearing from you. Best regards, Cole Director Phantom motor company
Ray Thomas in response to Very Disapointed
You have my contact details, I have completed the work required to make the car safe, so just refund the cost to me. As for your offer = Collect car AND courtesy car, as I'm 260 miles away ...... don't see that happening. ??
Cole Hibbert from Phantom Motor Company in response to Very Disapointed
Hi, the number i have for you doesn't seem to go through can you please contact me directly on 07772 50 22 88 and i will have any issue resolved for you, the fact that you are 260 miles away from our address is not an issue, please call me and i will personally resolve for you. until contact is made with you there is not much more i and my company can do for you. we can resolve any situation with a little common sense I'm sure. i look forward to hearing from you. kindest regards, Cole Hibbert Director Phantom Motor Company
Ok folk's i had recently given phantom motor company an excellent review which completely contradicted other reviews i had read on here, however i have had to now review my review as when i bought this range rover sport i was told it came with 3 months warranty and 4 four weeks ago it developed a few faults, i contacted phantom motor company and they told me they would be in touch i waited a week having had no response from them i contacted them again only to be advised they had already paid an invoice on this vehicle,which was 3 weeks after i bought it. just so you are all aware i invoiced them for flexible brake pipes which were seriously corroded and should never had passed the mot that it passed the day i bought it from them. i did not invoice for labor cost as i carried out the repair myself which i think was more than reasonable considering the fact the hoses were at bursting point, before finding this out i had driven the car with my twin babies on board. your fluckin lucky guys the pipes didn't burst !!!!! handbrake that was repaired for mot doesn't work !! handbrake light stays on after key removed and handbrake doesn't hold !! wheel bearing front left is totally gone and bottom arms bushes have excessive movement in them rear brake lines have cable ties holding them and engine smokes like fluck when i accelerate service record mileage doesn't tally up with dvla mileage records. guys you had your chance to put this right for no more than cost of parts which is very fair in my eyes but it has now been 4 weeks since i first contacted you regarding these issues still no resolution. my next step is to report the mot station that you used to vosa and contact finance company regarding the repairs needing done to my car which IS still under warranty sorry guys once again you had your chance !!
Reviewer has confirmed their email address
Ray Thomas in response to Andy glasgow
That's their preferred after sales service - just ignore you. I contacted by an email address that they used to arrange my viewing etc but some how nobody seems to have received it or replied. Would I use again - NO. and the wine was dressed up basic house :(
cole Hibbert from Phantom Motor Company in response to Andy glasgow
Hi we are very very sorry to hear about your bad experience with our company. Can you please contact me directly on 01942 502288 I am the owner of the business and I will have your vehicle collected at your earliest convenience send you a courtesy vehicle and deliver the car back to you once any faults have been identified and repaired. We do take our customer services and after sales very seriously. We look forward to hearing from you. Best regards, Cole Director Phantom motor company
Bruce Dickens in response to Andy glasgow
I wish I had found some of the bad reviews before I tried to buy a car from Phantom. The ones I saw were all good so thought I was dealing with a reputable car dealership. I saw a late model Jaguar on there site and it suited my requirements. As I was purchasing online I had to rely on communication from them and a RAC report. The RAC report identified multiple problems and not to buy unless they were remedied. I had paid 500 GBP to hold prior to inspection. Rang and talked to Gary he said no trouble will put it through workshop to get it up to standard. I emailed Cole and asked to be kept informed of what was being done and to email copy of service history that car was advertised with. No response. Emailed Gary as well but nothing I had to ring them and then only found out from Gary that it would be ready and ring next week. I again asked for service report he promised to email within the hour, nothing. When I rang a week later he said it was ready to go, I again asked him to email what work they had done and the service history he said he would. Nothing. I rang back a week later and cancelled the purchse as only info l had was what was advertised and the RAC report. Asked for the 500 back but they want to keep it to pay for the cost of repairs that they may or may not have done. Over the period of six weeks or more that this took the car was still fully advertised on Ebay and Pistonheads. BE WARNED
Brought car recently very helpful untill theyve got your money. As soon as something goes wrong then they dont want to know. Very changeable sales person once sale is done.
Hi I bought my bmw from phantom car sales and can't speak highly enough of them .Gary in particular was very helpful from start to finish,the range of cars they have in stock is impressive to say the least.i can honestly say buy with confidence and will definitely be coming back when I decide to change my car again .Thank you A++
cole Hibbert from Phantom Motor Company in response to Danny Hard
Hi AJ, thankyou for your very valued comments, its great to hear from customers expressing there experience with ourselves. It makes our job really worth it. Hope to see you soon. Best regards Steve and the team at Phantom Motor Company
Bought range rover for my daughter came with a few teething troubles. Bit like a new car. They came out immediately took it back fixed it. Gave my lass a bottle of champagne..she gave them a big hug and now I'm going to buy one from them myself. I can honestly say prior I had never met any of them before..ive been driving 50 odd years..dam good set of lads terry dodd ....hollys dad
Thomas Morris from Phantom Motor Company in response to t dodd
Hi Terry, We are extremely glad to hear that you have had an enjoyable experience with us and we hope you've enjoyed your Range Rover. We hope to see you again in the future.
Not sure if they are unprofessional, incompetent, or just greedy. I drove from Manchester to Wigan to see a Polo they advertised last Thursday. They (Wayne) agreed some work needing doing – damaged windscreen and dent to wing. They suggested I claim for windscreen damage repair on MY insurance as this would be cheaper (which I wouldn’t do - maybe fraudulent) We agreed they would do the work and then I would come over again to check happy with the repairs, then I would buy. They didn’t ask for deposit – but said they would call me car back when car back from repairers. I called them Friday, and they said car still away for repair, and would call me when back with them. Heard nothing, so called them on Tuesday to be told car was sold to someone else they day before! Wayne apologised, but said it’s sold and gone, he was not in on Monday and “no-one looked in his book”. I am not sure if they ever did the work, or just managed to sell it to someone who took it as it stood. So would I recommend, NO.
Ok where do I start? First of all I would like my review to be anonymous ... But they require a email so I'm just going to send a friends!!!! I went to look at a car at phantom motors with my husband and daughter the whole attitude was... Slightly dodgy.. Nothing like going to a Range Rover dealership or a Mercedes dealership neither a Audi dealership,after seeing a car that I really loved and could afford I made a purchase I did feel honestly like they were a bunch of dodgy dealers with attitude tbh but we went and paid in full even though they said we were slightly short of the amount (even though I paid with cash that I had counted 10 times earlier that morning!!!) When they arrived with all my documents they asked if they wanted me to let them mot the vehicle so I agreed however there we a issue with a cover underneath but according to the sales rep this was normal ?! I should of queried it really! When leaving after purchasing there was a light on my dashboard so I asked them to have a look,the gent said it might be to do with there fuel?? I drove my new purchase away to find a week later the light had not gone out (it was an emissions light, when driving back to Wigan to sort the problem out I overheard the "boss" say on his phone "don't just fix the dash board light"!!!!! I just listened and drove off hoping all would be well... What can I say not so long later but out of warranty I need a new gearbox estimated at £1.500 my family are gutted and feel that yes it could just be a coincidence but also feel that these guys are dodgy and should not be trusted!!! Please do your home work we didn't!!!!
Avoid!! After numerous calls with different questions about the car all seemed well I decided to travel 120 miles to view it. Car drove as it should then key wouldn't come out of dash sales said there's a nack to it. Then we issues with the gearbox but was told it would be sorted when I was to pick up the car. So on the understanding that the jobs would be done before pick up I decided to go through with the deal during this they told me there was a mistake on the price and was going to cost me £2000 more!! Wen I refused to pay the new price They fobbed me off and told me they'd call in around 2 hrs with a solution. I had no answer so decided to call them they where very rude on the phone and said I could have it for £290 below new price. They are all fine and polite when they think they'll get a sale from you but soon change. I got off lightly looking at other reviews. Do your home work look at the reviews like I should have.
Reviewer has confirmed their email address
Avoid avoid avoid!!! They love to take your money but when you have a problem which you will they are rude and totally unhelpful. In talks with the finance company to get the deal unwound as the car is definately not fit for purpose and I'm getting nowhere with this farsicle company. Trust me when I say this do not buy a car from Phantom Motor Company, you have been warned!
Mr Hibbert from Phantom Motor Company in response to Luis
Hi Luis, I am replying to your review left regarding your issues with our company. I am very sorry you appear to have had a problem and if possible I would like to discuss the issues you have had in order for us to resolve on your behalf. Can you please contact me directly on 01942 50 22 88 to discuss further and hopefully we can resolve this for you. I am sorry I have no details for yourself as I am unsure which vehicle you have purchased. I look forward to hearing from you. best regards, Mr Hibbert Director Phantom Motor Company
cole hibbert from Phantom Motor Company in response to Luis
Hi Luis, I have still not heard anything from you in relation to your comments made on this website. please can you contact me to discuss the issues you have. i need details of your purchase in order to resolve this for you. from time to time we people leaving reviews on these websites and they are not customers of ours. If no contact is made with ourselves we will contact car dealer reviews and request them to remove this post as a none genuine post. I look forward to hearing from you. kind regards, Mr Hibbert Director Phantom Motor Company
Super friendly people, very helpful, great service. Felt very welcome, very impressive setup with some super motors, travelled 290 miles for the car of my dreams a fully loaded Mercedes ML350, they gave a fair price for my PX and arranged my finance for me. Very simply the best!! I will be back.
Mr Hibbert from Phantom Motor Company in response to John Coniston
Hi, Thankyou for taking your time to review our company. We strive in offering a personal service to our customers. Your comments are greatly appreciated and really make our job worthwhile. We are not car salesmen we are true car enthusiasts. Thankyou again and we hope you will return when your ready for a change. Best regards Mr Hibbert Director Phantom motor Company
Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.
Sports & Prestige Specialist Dealer
Phantom Motor Company started from humble beginnings over 12 years ago, in a small 15 car showroom behind a disused petrol station and we are proud to say that since then we have come a long way. We now stock over 200 specialist sports and prestige vehicles in our state-of-the-art 25,000 sq ft fully heated showroom in Hindley on the border of Wigan and Bolton.
Our rapid expansion into the specialist market has been aided by our superb and ever-growing team of sales, marketing, detailing and aftersales staff.
Whether you pop in to see us for a chat and a browse or you intend to buy your next supercar, we want you to leave our showroom wanting to come back again and again.
As our business and reputation has grown exponentially over the last few years, we continue to strive for perfection through our sales process and on to our growing aftersales department, we are always looking for ways to improve our business.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 1593 | |
| Very Good | 247 | |
| Average | 7 | |
| Poor | 9 | |
| Terrible | 7 |
Phantom Motor Company
Hindley Industrial Estate Coupland Road
Wigan
Greater Manchester
WN2 4GS
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