David A, May 2018
"disappointed"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a BMW X5 ,
With no follow up service .
Ended up costing me a further £1600 on top of the £18950 I paid for the vehicle.
Disappointed for sure !
+8 Found this review helpful
Lewis Mort from Phantom Motor Company in response to disappointed
Hi David,
Thank you for your review of our company.
We are deeply sorry that appeared to have problems with your new car.
My name is Lewis and I am the new after sales support manager at Phantom Motor Company and if possible I would like to know more about the problems you appeared to have with your car and to see if we can rectify any issues on our behalf.
Please can you contact me at sales@phantommotorcompany and I will do my upmost on your behalf.
I look forward to hearing from you and hope a resolution can be sought on your behalf.
Kindest regards
Lewis Mort
After sales support
Phantom Motor Company.
Dave H, March 2018
"Be extremely careful!!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Please be warned if looking to buy a car off these guys!
I came across them on the Web and saw a car I was interested in.
I called and spoke to there sales rep and asked for a finance quote.
I was contacted the next day by the sales rep who asked if I had received the quote, I explained to him I was struggling to get over to view due to the weather, he stated not to worry he could hold it for me if I signed the agreement and I would be under no obligation if I changed my mind at any time.
Stupidly on this I signed the agreement, over then weekend I changed my mind and decided not to go and view the car I contacted the finance company and Pantom and was told I can’t cancel! It’s now in the hands of my solicitor and the financial Omnbudsman. As they will not respond to my emails.
Currently I’m stuck with a finance agreement for a car I don’t have or have even seen!
Please please be warned!!!!!
+15 Found this review helpful
Garreth D, March 2018
"Worst garage out there "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I brought a Range Rover Vogue 2011 paid out rite for this car after a week of having it there were problems and the staff took week to try TRY and fix it they didn’t 3months down the line the cars been of the road more than on it finally they found a garage closer to me than they were and they found the issues fixed them and then wouldn’t pay to fix them
No I’ve had to pay out again as it my only means of transport WOULD NOT BUY FROM THESE PEOPLE
+17 Found this review helpful
Simon, March 2018
"First class car sales company "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Recently purchased my m4 everything as described fantastic service and would be a pleasure to deal with again.
+1 Found this review helpful
Lewis from Phantom Motor Company in response to First class car sales company
Hi Simon,
Thank you so much for your very kind review of our company.
Enjoy your new car and if theres anything you need don't hesitate to call us.
Many Thanks
Phantom Motor Company.
Lalit A, March 2018
"Brilliant "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very helpful, quick process and speedy delivery.
Brilliant.
+1 Found this review helpful
Lewis from Phantom Motor Company in response to Brilliant
Hi Lalit,
Thank you for your review of our company. We are glad your experience with us met high standard.
If theres anything you need don't hesitate to call us.
Many thanks
Phantom Motor Company.
Adrain S, March 2018
"Great service "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Friendly. Helpful. Quick to help in anyway. What more can you ask for when buying a car.
+1 Found this review helpful
Thomas Morris from Phantom Motor Company in response to Great service
Thank you for leaving us this review Adrian we really appreciate the kind words. We hope you're enjoying your new car and we hope to see you again in the future.
John R, March 2018
"Warranty "
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Excellent warranty service Courtney and all the lads whete great very helpful and professional
+2 Found this review helpful
Thomas Morris from Phantom Motor Company in response to Warranty
We are extremely glad that you had a pleasant experience with us John and we are sure that the sales team appreciate your ind words. We really appreciate you taking the time to leave us a review and we hope to see you again in the future.
Sarah S, March 2018
"Excellent garage very please "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
5 stars from me , I recommend Phantom Motor Company
+0 Found this review helpful
Thomas Morris from Phantom Motor Company in response to Excellent garage very please
Hi Sarah, Thank you for taking the time to leave us this review we really appreciate the kind words. We hope you're enjoying your new car and we hope to see you again in the future.
Nathan H, November 2017
"stress free experience"
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I emailed and booked a test drive on an a7, Gary the person I dealt with was very laid back and easy going and didn't pressure me into anything. he left me to test drive the car on my own and upon coming back left me to look around the car and didn't try and make me buy the car which most places usually do. such a stress free, relaxed and joyful experience. I now have a deposit on the car and awaiting mine to sell
+0 Found this review helpful
Thomas Morris from Phantom Motor Company in response to stress free experience
Hi Nathan, We are so glad you had an enjoyable experience with us and we hope you enjoyed your a7. Thank you for taking the time to leave us this review we really appreciate such a honest review. We hop to see you again in the future.
Thomas Morris from Phantom Motor Company in response to stress free experience
Hi Nathan, We are so glad you had an enjoyable experience with us and we hope you enjoyed your a7. Thank you for taking the time to leave us this review we really appreciate such a honest review. We hop to see you again in the future.
Damian H, August 2017
"Try these for yourself!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a car here recently and cannot fault anything, from the 1st phone call to the moment I drove my Audi RS3 out the showroom. 1st class service from everyone I spoke to. I would recommend these to anyone.
+0 Found this review helpful
Thomas Morris from Phantom Motor Company in response to Try these for yourself!
Hi Damian, we really appreciate you taking the time to leave us a review we really appreciate the kind words. We hope you've been enjoying your RS3 and we hope to see you again in the future.
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