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96% Recommend
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1,753 reviews from our car dealer reviews community
Leave a review for Phantom Motor Company
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1,753 reviews from our car dealer reviews community

Leave a review for Phantom Motor Company
Leave a review
"Great Service all round"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased my latest car from these guys and had a flawless service from start to finish. Highly recommend this company, fabulous service, great deal and sublime aftercare

"Very pleased with the service!"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Very pleased with the service! Jamie was very helpful when helping us purchase our perfect car! The whole process was very straight forward, he answered every question in great depth that we asked. I would highly recommend PHANTOM MOTOR COMPANY- The whole experience was brilliant, il see you in 12 months for my MOT. Thankyou guys!

"Not so happy"
3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I had some problems which Luke helped to sort out not a very happy experience at the begining

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+0 Found this review helpful

Luke from Phantom Motor Company in response to Not so happy

Good morning, Sorry to read the above. I have brought this up this morning with the person you have dealt with in order to better our service going forward. If there is anything further I can do for you please let me know

"Good service "
4.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service buying the car. There were a few issues after purchasing but the owner Cole sorted these out quickly. I would buy from him again.

"Poor aftersales "
2.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great experience buying my Merc, but a lot of issues after. It took them 3 weeks to sort wrongly fitted wheels (by them) communication was poor. I realised a month after purchase that they hadn't cleared the finance on my old car, so I was paying for two! Everything was eventually solved but the issues shouldn't have happened and should've been sorted quicker, wouldn't use again.

Anonymous in response to Poor aftersales

After speaking with the owner, matters are now resolved. I would deal with him again 😊

"Shockingly bad service"
1.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service until something goes wrong, This is supposed be be a prestige car dealership. The sold me a bmw 530 GT in January and when I took the car for a service I was told that the rear wheel had been welded up four times and was leaking air and was too dangerous to drive. This should of been picked up on In the inspection carried out before delivery. This was three weeks ago and I’ve had nothing but lies and being fobbed off. They don’t return calls they promise to make. I have a disabled wife and I’ve been left over the Christmas holidays with no car as it doesn’t have a spare wheel. The only honest and decent member of staff is Kay in sales who has on numerous occasions tried to get someone to call me but the sales managers are not interested after they’ve had the money . I would avoid Phantom Motor Company at all costs. I guess it’s a trading standards issue now, beware

"Professional dealer "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I must say that I had an amazing experience with Phantom Motors, dealing with Chris, Cole, Jamie and all the staff was so pleasant and comforting! I highly recommend anyone to deal with Phantom Motors. Thank you all for the amazing experience and especially the amazing car. Merry Christmas all

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"Quick delivery "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Cannot thank Phantom Motor Company enough. This is my second purchase in 3 years from them. The service was second to none. Cole the director even saw to me personally. They made me feel so welcome, sorted all my finance within 1hr and I drove away the same day. I have honestly never seen a showroom with so many high end cars. If you in the market for personal service and a classy motor then give these guys a call. Nothing too much trouble. Thanks a lot

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"Best car & customer service I have ever"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a Mercedes S500 from Phantom Motor Company on 2nd October 2019 can't thank them enough best car and customer service I have ever had. It had full service history and I took it to the garage that has done all the services since new for its B service which is the main service when they check everything on the car . They said everything was perfect and didn't need anything doing apart from the normal oil change Thank again Phantom Motor Company

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+1 Found this review helpful
"Very poor throughout "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Phantom Motor Company are very efficient until you have paid your money, then the trouble starts! False information in description, fabricated service history, multi point check in workshop but mechanical faults and no oil in engine before I even got home! Never answer emails, telephone calls a lottery and I'm sure they all have made up names as no two calls are ever to the same person. Have some nice cars, some are not so nice but they shine them up and sell them anyway. Long story short car returned for refund within 3 weeks after lies, lies and personal insults from the director (Chris). Do yourself a favour and go to Alexanders at Boroughbridge. Much better throughout

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Dealership Information

Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.

OUR HISTORY

Sports & Prestige Specialist Dealer

Phantom Motor Company started from humble beginnings over 12 years ago, in a small 15 car showroom behind a disused petrol station and we are proud to say that since then we have come a long way. We now stock over 200 specialist sports and prestige vehicles in our state-of-the-art 25,000 sq ft fully heated showroom in Hindley on the border of Wigan and Bolton.

Our rapid expansion into the specialist market has been aided by our superb and ever-growing team of sales, marketing, detailing and aftersales staff.

Whether you pop in to see us for a chat and a browse or you intend to buy your next supercar, we want you to leave our showroom wanting to come back again and again.

As our business and reputation has grown exponentially over the last few years, we continue to strive for perfection through our sales process and on to our growing aftersales department, we are always looking for ways to improve our business.

Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1753 reviews4.8 out of 5 stars — Rated Excellent
Excellent
1502
Very Good
224
Average
7
Poor
9
Terrible
7

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    Contact Information

    Address

    Phantom Motor Company
    Hindley Industrial Estate Coupland Road
    Wigan
    Greater Manchester
    WN2 4GS

    Get in touch

    01942 502288
    http://www.phantommotorcompany.co.uk

    Opening times

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    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    74%
    Percent of reviews responded to by this dealer

    Additional Information About Phantom Motor Company

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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