Went to Phantom Motor Company to look around, greeted by a lad called John, was made to feel welcome and look around a car I found at my own comfort. Sorted all my finance and stuff out, and kept me up to date all through the process. Ran extremely smooth and took less than a week to complete the process. I would 100% recommend and will definitely be using these again!

Brilliant company & very easy to deal with. Spoke to a chap called John who was amazing from initial greeting to closing a deal. Will definitely recommend and use Phantom Motor Company again. They pay great attention to detail & put their customers first.

Sold my cherished Jaguar F-type to Phantom via the Phone. They collected and transferred the money across without any fuss or bother at all. I'll be going up to buy a car from them real soon!

Bought this car 6 month ago car amazing mike sales man outstanding and Nicola this is the best company I have felt with for years and will 100% returning thanks guys

We arrived at phantom motor company to view a bmw X4 for my wife, when we arrived on Saturday morning they was several other customers walking around, I was going to view two more vehicles that day and thought you know what there busy I will come back. Straight away a chap came and asked if we needed any help, before I knew the wife fell in love with the car, today they delivered the car to my home and I’m now sat here with a very happy wife Cheers guys great service

bought 3 cars for my family members would always go back polite service from staff and always treated my to a lovely bottle of wine on competition of each car defiantly recommend the place good selection of all vehicles from prestige to 4x4s ,,5 XXXXX. Keep it up guys

Had a great experience when buying my latest car with the guys at Phantom. From start to finish it was very professional and easy which was a breath of fresh air. I will be buying form them again :) Thanks Rick

Went to phantom to see a bmw 430 got seen to by kelly and she was great really helpful and really looked after me purchased the car and would recommend kelly and phantom to anybody

In May this year I purchased a Mercedes E400 AMG Sport Plus from Phantom Motor Company . All was good until October when, on my birthday of all days, it suffered a catastrophic failure of the air conditioning compressor. With a seized compressor, melted idler pulleys and no auxiliary drive belt, it wasn’t going anywhere except on the back of an RAC recovery transporter. The next morning I had to arrange to have the vehicle taken into my trusted garage (an independent Mercedes specialist) for repair before heading up to York for the weekend in my wife’s old CLK to celebrate my birthday. Lots of drama before heading off, but at least I didn’t have it hanging over me all weekend and the garage could start work on the vehicle and get it back on the road. Verdict: the mechanic was shocked to see that the compressor had a gaping great hole in the side. Quite obviously, as this isn’t something you would reasonably expect from this marque of vehicle with just over 30k on the clock, I contacted Phantom to ask if they would cover the cost of repair (£800). Initially, having spoken to their aftersales manager, I was told “hard-luck but the vehicle is out of its 3-month warranty” – to which I replied that this was irrelevant as I was claiming under the Consumer Rights Act 2015. Silence! They didn’t appear to know what my rights were and so were inadvertently denying me them. By chance I’m actually connected to Cole Hibbert, Phantom’s Managing Director, on LinkedIn and so contacted him directly to explain the situation. Whilst his initial stance was that the vehicle was out of warranty and that, as they hadn’t been given the opportunity to repair the vehicle themselves, it was unreasonable to just expect them to pay the bill, he did concede that it’s not what I should expect of the vehicle. Whilst this might not initially sound like a great response, this guy actually has great business sense and realises customer satisfaction is key to his future success and so offered to cover the full cost of the parts (based on a quotation of £514.48 obtained by them from Mercedes-Benz) if I covered the labour (as they wouldn’t have incurred these costs had they repaired the vehicle themselves). I’m sure that the hard-nosed amongst you would have insisted on full reimbursement but, as I’m old and wise enough to realise life is all about compromise, I agreed to take the £300 hit on the labour and VAT. The money was transferred to my account as promised and, because of this, and because I don’t believe Phantom could possibly have known about or be held directly responsible for what I believe to be a manufacturing fault, I would definitely purchase from them again – if only for the fact that I know Cole will do everything that he can to put things right and keep his customers happy. They also have some beautiful cars of course!

Amazing to see that service still comes with a smile. Special people who care about their customers would highly recommend. All the best and thankyou for a smooth service definitely honest and reliable.