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Ok where do I start? First of all I would like my review to be anonymous ... But they require a email so I'm just going to send a friends!!!! I went to look at a car at phantom motors with my husband and daughter the whole attitude was... Slightly dodgy.. Nothing like going to a Range Rover dealership or a Mercedes dealership neither a Audi dealership,after seeing a car that I really loved and could afford I made a purchase I did feel honestly like they were a bunch of dodgy dealers with attitude tbh but we went and paid in full even though they said we were slightly short of the amount (even though I paid with cash that I had counted 10 times earlier that morning!!!) When they arrived with all my documents they asked if they wanted me to let them mot the vehicle so I agreed however there we a issue with a cover underneath but according to the sales rep this was normal ?! I should of queried it really! When leaving after purchasing there was a light on my dashboard so I asked them to have a look,the gent said it might be to do with there fuel?? I drove my new purchase away to find a week later the light had not gone out (it was an emissions light, when driving back to Wigan to sort the problem out I overheard the "boss" say on his phone "don't just fix the dash board light"!!!!! I just listened and drove off hoping all would be well... What can I say not so long later but out of warranty I need a new gearbox estimated at £1.500 my family are gutted and feel that yes it could just be a coincidence but also feel that these guys are dodgy and should not be trusted!!! Please do your home work we didn't!!!!
Avoid!! After numerous calls with different questions about the car all seemed well I decided to travel 120 miles to view it. Car drove as it should then key wouldn't come out of dash sales said there's a nack to it. Then we issues with the gearbox but was told it would be sorted when I was to pick up the car. So on the understanding that the jobs would be done before pick up I decided to go through with the deal during this they told me there was a mistake on the price and was going to cost me £2000 more!! Wen I refused to pay the new price They fobbed me off and told me they'd call in around 2 hrs with a solution. I had no answer so decided to call them they where very rude on the phone and said I could have it for £290 below new price. They are all fine and polite when they think they'll get a sale from you but soon change. I got off lightly looking at other reviews. Do your home work look at the reviews like I should have.
Reviewer has confirmed their email address
Avoid avoid avoid!!! They love to take your money but when you have a problem which you will they are rude and totally unhelpful. In talks with the finance company to get the deal unwound as the car is definately not fit for purpose and I'm getting nowhere with this farsicle company. Trust me when I say this do not buy a car from Phantom Motor Company, you have been warned!
Mr Hibbert from Phantom Motor Company in response to Luis
Hi Luis, I am replying to your review left regarding your issues with our company. I am very sorry you appear to have had a problem and if possible I would like to discuss the issues you have had in order for us to resolve on your behalf. Can you please contact me directly on 01942 50 22 88 to discuss further and hopefully we can resolve this for you. I am sorry I have no details for yourself as I am unsure which vehicle you have purchased. I look forward to hearing from you. best regards, Mr Hibbert Director Phantom Motor Company
cole hibbert from Phantom Motor Company in response to Luis
Hi Luis, I have still not heard anything from you in relation to your comments made on this website. please can you contact me to discuss the issues you have. i need details of your purchase in order to resolve this for you. from time to time we people leaving reviews on these websites and they are not customers of ours. If no contact is made with ourselves we will contact car dealer reviews and request them to remove this post as a none genuine post. I look forward to hearing from you. kind regards, Mr Hibbert Director Phantom Motor Company
Super friendly people, very helpful, great service. Felt very welcome, very impressive setup with some super motors, travelled 290 miles for the car of my dreams a fully loaded Mercedes ML350, they gave a fair price for my PX and arranged my finance for me. Very simply the best!! I will be back.
Mr Hibbert from Phantom Motor Company in response to John Coniston
Hi, Thankyou for taking your time to review our company. We strive in offering a personal service to our customers. Your comments are greatly appreciated and really make our job worthwhile. We are not car salesmen we are true car enthusiasts. Thankyou again and we hope you will return when your ready for a change. Best regards Mr Hibbert Director Phantom motor Company
Good selection of cars, all prepared very nicely, would definitely recommend, just bought my third car off these guys, always looked after me with my part exchange, every car I have had they always ask me to sell it them back when I'm ready for change. No hassle buying experience.
Me Hibbert from Phantom Motor Company in response to Jcmcnamara
Hi John, We would just like to thankyou for your very valued comments it really means a lot to us. I hope you enjoy the mercedes, if we can help you with anything at all please just pick up the phone. Also when your ready to change that lovely Ml350 please be sure to call us. We would love that stunning car back when your finished with it. Thankyou again and best regards Mr Hibbert Director Phantom Motor Company
Superb, brilliant, 1 of a kind, individual personal service, excellent after sales, low rate finance, hassle free experience Keep up the fantastic work Phantom. We will see you soon. David Allen.
PHANTOM MOTOR COMPANY from Phantom Motor Company in response to David allen
Hi David, thankyou for your very valued comments, its great to hear from customers expressing there experience with ourselves. It makes our job really worth it. Hope to see you soon. Best regards Steve and the team at Phantom Motor Company
Bought a Mercedes A Class from Phantom Motor Company and my Mrs loves it. I paid a good price, gave me a reasonable trade in figure in which they didn't haggle me when I got there. They have some dream toys in the showroom, they didn't pester me which I quite liked, arranged everything for me, helped to tax it as I'm no good with the old computer, found them very good to deal with. Will be back for another car as I have had bad experiences in the part when buying performance cars. Thanks a lot Wayne, Steve and the team keep up the excellent work.
Mr Hibbert from Phantom Motor Company in response to Guy wilks
Hi Guy, Thankyou for taking your time to review our company. This information you have provided gives other potential customers an insight and a vote of confidence in putting there trust in our company. If you need anything at all please do not hesitate to contact us anytime. A great thankyou again. We will hopefully see you in the near future Best regards Mr Hibbert Phantom Motor Company
Super customer service and after sales, excellent selection of cars all prepared to the highest caliber. My daughter has since purchased a Bentley GT. Great set of guys. Thanks to everyone here, I will be in touch when I can afford the Porsche. Mr thomlinson.
Cole Hibbert from Phantom Motor Company in response to D tomlinson
Hi, Thankyou gor your valued support in relation to our company, these comments really make our job worth doing. We hope to see you in the near future. King regards COLE Phantom Motor Company
Just bought my Range Rover sport great value for money lots of extras overall excellent service from all the team at phantom I would recommend these guys has they go that extra mile to help
Cole Hibbert from Phantom Motor Company in response to Gordon
Hi, Thankyou for your continued support. This gives our potential customers a great insight to how our company operates. Thanks again. Kind regards Cole Phantom Motor Company
My review of Phantom Motor Company is simple, don't buy a car from this company. I bought a Range Rover sport and everything was wrong and the staff are also wrong be very carefull if you do they are like smiling assigns until you have got the car.
Phantom Motor Company are a used car dealership based in Wigan, Lancashire. Specialising in sports and prestige models, they stock such makes as Bentley, Jaguar, Lamborghini and more. All vehicles are Experian checked and any car for sale can be reserved and nationwide delivery is available. Part exchanges are accepted at up to the minute market prices and finance options can be arranged. The showroom is open 7 days a week and viewing appointments can be arranged.
Sports & Prestige Specialist Dealer
Phantom Motor Company started from humble beginnings over 12 years ago, in a small 15 car showroom behind a disused petrol station and we are proud to say that since then we have come a long way. We now stock over 200 specialist sports and prestige vehicles in our state-of-the-art 25,000 sq ft fully heated showroom in Hindley on the border of Wigan and Bolton.
Our rapid expansion into the specialist market has been aided by our superb and ever-growing team of sales, marketing, detailing and aftersales staff.
Whether you pop in to see us for a chat and a browse or you intend to buy your next supercar, we want you to leave our showroom wanting to come back again and again.
As our business and reputation has grown exponentially over the last few years, we continue to strive for perfection through our sales process and on to our growing aftersales department, we are always looking for ways to improve our business.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Excellent | 1582 | |
Very Good | 242 | |
Average | 7 | |
Poor | 9 | |
Terrible | 7 |
Phantom Motor Company
Hindley Industrial Estate Coupland Road
Wigan
Greater Manchester
WN2 4GS
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