Stephan was a lovely man so helpful .He answered all our questions. Gave us a good deal we were very pleased with the service
Reviewer has confirmed their email address
Great experience Stephen took care of us from start to finish. Friendly and enthusiastic, answered all our questions and we drove away happy.
Reviewer has confirmed their email address
We bought a Polo (over £6K) through Philip Paul in July. It was given an MOT by their in house services the day before we collected it: with no faults found. On the drive home we noticed a severe pull to the left, so within 2 hours of purchase we returned. Tyres pumped up, we asked for check on tracking. Told that it was jammed, so we would need it replacing after our holiday (which we were about to leave on with the ‘new car’). Left for holiday that same afternoon, 2 hours into the journey all warning lights came on, car went into limp mode. Had to be abandoned on a friends drive in Oxford. Philip Paul refused to collect car from Oxford, so we arranged pick up. Money for car returned after a couple of email exchanges, though initial expectation from the garage was that we would buy another car from their forecourt (as if!) We await the £360 we paid for recovery of the vehicle. Small claims court here we come.
Reviewer has confirmed their email address
Excellent service - helpful, pleasant and informative - went out of their way to help. Attentive, was picked up from the station when I arrived to pick up the car. Nothing seemed too much trouble.
Bought a new car from Paul very helpful with the sale quick efficient and made me feel comfortable through it all let's hope it stays that way ......
Reviewer has confirmed their email address
I'm glad I found you, thank you for everything, you're the best
Car lasted 8 months. We bought a car from here 8 months ago for the wife, was a dark grey seat Ibiza diesel, £4500, and have had nothing but trouble with it, it was in an out of the garage multiple times due to cutting out and things going wrong all the time, the rac being called multiple times to help recover the vehicle, we had taken out extended warranty also and still it wasn’t enough to fix the car as everytime it went in a couple days later something else would go wrong, as far as I’m aware with the warranty it has a few grand spent back on the car from what the garage have said, rac would diagnose a problem and the garage would diagnose a different one, it started to become dangerous due to the car being unpredictable and cutting out in dangerous place, now Phillip Paul did take the car back every time to try fix it but to no avail and we was left 4.5k out of pocket with a car that lasted 8 months, we decided to get rid before the car eventually wouldn’t work at all and we would be left with scrap, Phillip Paul bought it back from us for 2k so we are now down 2.5k no car and these are up 2.5k and the car back. The wife was obviously upset and doesn’t want to use the dealership again. I’d imagine a response will be made to this review but what is stated here is factual.
Recently bought a car from them as a distance sale - and it was fine, albeit with dangerously overinflated tyres (4bar vs 2.3bar) and a tyre pressure warning light on. However I had inadvertently paid a deposit (£250) twice and it was just sad to watch as they did their best to try and hang on to it - and even then only pay £200 back of it with no explanation - buying a used car does rely on some element of trust in the ethics of those you are buying from . . . . . . . . . . and ok they have got my £50 as I have better things to do than keep hassling them - but I certainly wouldn't buy from them again.
Reviewer has confirmed their email address
Can't recommend them. Bought a car that had several advisors on the previous MOT. Asked for them to be sorted before collecting which they said they'd do. Went to collect the car and they hadn't been sorted. Promised that they would sort within the next few weeks and nothing but excuses and cancelled appointments. If you want good after sales service go elsewhere.
I recently bought a vehicle from this dealer. Sales person and team were brilliant. However, there were some issues that I wanted rectified. Failed to return telephone calls. Wrote a letter of complaint to the Directors, not acknowledged. Giving them the benefit of the doubt in that they might not have received it. A copy of the letter was handed to one of the Directors. Still no response. If these are the standards by which they operate, then no way will I consider buying from them again. When you collect the vehicle you've bought, that is where the interest stops. Appalling after sales care.
Philip Paul Used Car Centre is an Franchise dealership that is based in Oswestry. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Philip Paul Used Car Centre
Mile Oak Industrial Estate Maesbury Road
Oswestry
Shropshire
SY10 8GA
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