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When choosing our new car I emailed 3 different MG dealers, Ben Stirling at Pinkstones was the only person to make contact. He arranged a test drive and the rest is history. Ben kept us up to date with proceedings. Ben was informative, knowledgeable and patient when explaining the cars IT. In fact I still call Ben with the occasional ‘silly’ question.
My extended lease vehicle from motability was in for it's first mot. It failed on a tyre. Pinkstones ring me to ask ME..... (WHY?).... to phone motability to give them a "push" for tyre authorisation as they have not replied to them. (Why can't THEY phone them again?) Motobility inform me that pinkstones should have phoned kwikfit tyre authorisation. (Why didn't they?). They then ask ME to phone pinkstones to give them the number to kwik fit !! Total amateurish behaviour from Pinkstones and motorbility. God alone knows who I would have had to phone if it was an engine part.....Japan? PS ....I'm still waiting for my car!!
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Thank you so much Ben and the team for all your help amazing service and support all the way through my purchase Ben has been so helpful answering any questions and completing any small jobs Thank you again
Daughter bought a car from pinkstones but the alloys were knackered they promised they would do them before delivery but they delivered the car and hadn't touched them they said sorry and would do them as soon as my daughter contacted them well phoning emailing she was just ignored .the salesman who sold the car didn't answer emails and messages left he's ignoring. Don't use them no aftercare at all
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Nathan Tooth from Pinkstones MG in response to Rubbish after care
Good afternoon, Please can you urgently give Nathan Tooth the sales Manager a call on 01782 711661 or email him direct on nathan.tooth@pinkstonesmotorgroup.com and he will have a conversation with you to rectify this issue. Thanks Nathan Tooth
We had a lovely sales man pearl who dealt with our purchase of a car he was very pleasant and helped us with everything the staff were all very pleasant and helpful I would definitely recommend pinkstones to anyone
Botan was very pleasant and polite, he knew everything about the new car I purchased
I was tentatively looking for a new car and spoke to Peter Earls, really friendly and straight talking, no sales pitch or pressure. Really impressed with the car and got a great deal. Purchase was straight forward and great service with another Peter when I collected the car. Thank you!
Reviewer has confirmed their email address
An all round 5* Service. I approached Pinkstones for an electric MG ZS and they have gone all out. I took delivery on Friday 22nd and they even delivered it 70+ miles to our home. Customer service has been excellent and a good follow up afterwards too. Garrie the Manager and Neal - Vehicle sales gent couldn't of been more helpful. The vehicle is wonderful. Couldn't be happier. Ask for Neal and Garrie, if you are going there. Thanks again gents. Sara
Sarah in service was excellent and took care of me from booking in to the completed paperwork. I have been a customer for well over 10 years and always had a Toyota Car for work. She kept in touch with me all day and was very thorough with the results on my service. Hope she continues the good work. Kevin
Reviewer has confirmed their email address
I went to Pinkstones to look around not knowing what car to buy. I was greeted by salesmen Botan Usman. He brought me an umbrella out, it was throwing it down. He gave up his lunch break to assist me, he was very friendly and his customer service was excellent. He listened to my needs and showed me a few cars. We went out for a test drive and I loved the car. We went to go through the finance side and agreed a deal. On collection for the car it was very quick and thorough, not like other garages I’ve been where it took a long time. He went above and beyond, after the sale he did a follow up call make sure everything was ok with the car which was great. All round excellent experience and I would definitely recommend the garage to a friend.
Our joint Pinkstones MG and Pinkstones Used Cars dealership is in Stoke on Trent, Staffordshire, opposite the hospital on the A34 towards Newcastle under Lyme. We offer the finest used cars at low prices, as well as competitive car finance, extended warranty and servicing. We passionately care about the cars that we sell, so every used car is given a thorough multi-point inspection, is serviced and professionally valeted before being available for sale. New from 2020, to help protect our customers, every pre-loved car is treated with a professional sanitisation system to inactive viruses, prior to delivery. Click here for details.
We also offer:
Pinkstones Used Cars is part of Pinkstones Motor Group, a family-owned business in the Stoke on Trent area which includes Pinkstones Toyota, Lexus Stoke, and Pinkstones MG. The MG brand shares the same dealership as the Pinkstones Used Cars, enabling us to offer you either a brand new car or a quality pre-loved car.
Deals in: 4x4s, Cars, Vans
Manufacturers: Sells a variety of makes and models
Independent Dealership
Pinkstones MG
499 Newcastle Road
Stoke-on-Trent
Staffordshire
ST4 6PJ
Mon | 08:30 - 18:30 |
Tue | 08:30 - 18:30 |
Wed | 08:30 - 18:30 |
Thu | 08:30 - 18:30 |
Fri | 08:30 - 18:30 |
Sat | 08:30 - 17:30 |
Sun | 10:30 - 16:30 |
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