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Called in to view a Mercedes CLA and found the sales staff very pushy, demanding to know upfront if I would do a deal today before I could check it out. Numerous stone chips on a car supposedly showroom condition. Said they’d touch them up but not good for a year old car at £31,500 car
Jordan from Pinnacle Cars Ltd in response to Very pushy sales
Hi Alan, thanks for taking time to leave a review. Unfortunately it’s a shame we can not read reviews on potential customers prior to them visiting us that would be really beneficial in this case. You arrived today without any notice whilst we only had 2 staff on site who were both dealing with customers both of which bought today. We did explain this to you and you was extremely rude demanding to test drive and wanting a part exchange valuation within 5 minutes of arriving. I explained I was currently with someone but made you and your partner a coffee without a please or thank you from yourself. We then allowed you plenty of time to view the car and test drive. You spotted a few minor stone chips on our used 23 reg car which has covered 10k miles - Not a brand new car. We explained we could touch them in with the correct colour but explained the car was over 40k when new so you have to expect some chips on any used car. You then wanted to know what we could give you for your car and we explained our policy with part exchange prices is that we are happy to look into it and work something out if you are in a position to do a deal with us today. You could see we was busy and You was the one pushing us for a price and telling us you had places to be and that we was taking too long as we was trying to balance dealing with two customers who were buying cars and yourself. The test drive and odd stone chips didn’t put you off and you said you was ready to buy the car and do a deal if we could agree on price. You then told us to forget it when we explained your car had damage to the front bumper amongst various other marks on the wheels and bodywork when we was doing the valuation. Your car was around 19k retail and you told us you would not take less than 18k as someone had said it was worth that. Unfortunately we can not always agree a deal and your review is not a true reflection of what happened. I hope when you view cars at other garages you can be a bit nicer to the staff and be realistic on your part exchange. We was extremely pleasant to you allowing you to view the car and test drive, we could not have done any more than we did in my opinion. Good luck in your search for a new car. Regards Jordan - Pinnacle Cars
Jordan from Pinnacle Cars Ltd in response to Very pushy sales
Hi Alan, thanks for taking time to leave a review. Unfortunately it’s a shame we can not read reviews on potential customers prior to them visiting us that would be really beneficial in this case. You arrived today without any notice whilst we only had 2 staff on site who were both dealing with customers both of which bought today. We did explain this to you and you was extremely rude demanding to test drive and wanting a part exchange valuation within 5 minutes of arriving. I explained I was currently with someone but made you and your partner a coffee without a please or thank you from yourself. We then allowed you plenty of time to view the car and test drive. You spotted a few minor stone chips on our used 23 reg car which has covered 10k miles - Not a brand new car. We explained we could touch them in with the correct colour but explained the car was over 40k when new so you have to expect some chips on any used car. You then wanted to know what we could give you for your car and we explained our policy with part exchange prices is that we are happy to look into it and work something out if you are in a position to do a deal with us today. You could see we was busy and You was the one pushing us for a price and telling us you had places to be and that we was taking too long as we was trying to balance dealing with two customers who were buying cars and yourself. The test drive and odd stone chips didn’t put you off and you said you was ready to buy the car and do a deal if we could agree on price. You then told us to forget it when we explained your car had damage to the front bumper amongst various other marks on the wheels and bodywork when we was doing the valuation. Your car was around 19k retail and you told us you would not take less than 18k as someone had said it was worth that. Unfortunately we can not always agree a deal and your review is not a true reflection of what happened. I hope when you view cars at other garages you can be a bit nicer to the staff and be realistic on your part exchange. We was extremely pleasant to you allowing you to view the car and test drive, we could not have done any more than we did in my opinion. Good luck in your search for a new car. Regards Jordan - Pinnacle Cars
Recently purchased a car from Pinnacle Cars Sheffield Couldn’t be happier with the service From the 1st phone enquiry regarding the vehicle through to collection day. No pushy sales people and any query answered immediately A Breath of Fresh Air! Would highly recommend to anyone looking to buy a vehicle.👍
Reviewer has confirmed their email address
Bought a Mercedes E class from Pinnacle Cars and was extremely happy with the service provided. The car was sold with an extended warranty, 12 month mot and had just been serviced. Viewing a used car on my own I was cautious and had a lot of questions to the sales guys who were great. They Spent plenty of time helping me find the right car which suited my monthly budget and I wouldn’t hesitate to recommend Pinnacle Cars to anyone looking for a good used car. Thanks guys 5 star ⭐️
My Husband and I bought a Vauxhall Mocca , Jordan was BRILLIANT so helpful he made the whole process from viewing, , test driving an us buying vehicle so easy, he also makes a brilliant cuppa! We can’t praise him enough a truly honest and genuine guy! Thank You! We recommend this company if you’re looking for your Dream Car!! They deserve much more than 5 stars !!
Reviewer has confirmed their email address
Bought a Mercedes A Class from them after looking for months. The car was in superb condition inside and out and the whole process was enjoyable, thanks Colin for all your help.
At Pinnacle cars we aim to provide a wide range of quality cars to suit all budgets and lifestyles.
We are based in Sheffield with all our stock under cover in our floodlit showroom and we boast a team which has over 25 years combined experience. From valeting, vehicle preparation, sales and after care we have covered every aspect of the motor trade making valuable contacts along the way. We provide a knowledgeable and laid-back approach to ensure a enjoyable buying experience. All our stock is HPI clear, RAC inspected and sold with a minimum of 3 months RAC warranty & breakdown cover for your peace of mind.
We look forward to meeting you soon..
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
Pinnacle Cars Ltd
Unit 13 Tinsley Industrial Estate
Shepcote Way
Sheffield
South Yorkshire
S9 1TH
| Mon | 09.00 - 17.00 |
| Tue | 09.00 - 17.00 |
| Wed | 09.00 - 17.00 |
| Thu | 09.00 - 17.00 |
| Fri | 09.00 - 17.00 |
| Sat | 09.00 - 17.00 |
| Sun | 11.00 - 16.00 |
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