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Bought my kuga st line over the internet click and collect due to the lockdown. I dealt with a gentleman named Steve and the transaction from start to finish was faultless. On collecting my car the handover was excellent. The car was better in the flesh than the pictures online.I was given a full tank of fuel and a little knocked off the price and even received a follow up call to make sure I arrived back safely. All in all I did a 400 plus mile round trip to buy this car and if I had to buy another I would not hesitate to make the same trip. Fantastic car. Fantastic people. Fantastic service.
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I had a problem with radio interference and this was investigated at a cost to me of £42. Platts of Marlow Ford said they had cleaned the connectors on the antenna, but if the trouble persisted I would need a complete new lead. Obviously this would cost hundreds of pounds as it would involve removing the roof lining, windscreen pillar trim, and half the dashboard. I bought a new aerial as the old one had perished rubber, but there was no improvement. I then went to buy an antenna base, that fits on the roof, but was told this fitting was obsolete and I'd need to buy a complete unit and lead. I subsequently bought the part I wanted for £4.20 on eBay! With a tutorial from YouTube I removed the air filter box to check the HT leads and found one corroded. After cleaning it and the connector on the coil pack I applied WD40 and reassembled the lead. The interference on the radio is completely cured. I should add that the air filter box was very difficult to remove, and it seems unlikely it has been off for several years, yet I was charged for new spark plugs last year. I'm sorry to say that because I have an old car they do not seem inclined to want to bother with it any more.
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Very helpful sales man at Platts of Marlow Ford who was called Chris, he really couldn’t do enough for us when purchasing our used fiesta. The car was immaculate inside and out. He also explained how everything worked in the car.
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This is my sixth purchase from Platts of Marlow and I am delighted with my new Ford Focus ! Though I always approach replacement of my car with some apprehension, doing business with Platts has been a pleasure every time. It's not just the Company's enduring reputation that is so re-assuring : my experience with all sides of the business - Sales, Engineering, Finance - has been consistently of the highest professional quality. I heartily recommend them to any prospective buyer !
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Platts Of Marlow Ford is an Franchise dealership that is based in Marlow. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
Franchise Dealership
Platts Of Marlow Ford
West Street
Marlow
Buckinghamshire
SL7 2NJ
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