Paul Orchard from Polo Motor Company in response to Great service from the people there.

Thank you very much for taking time to place this review about our after sales. It's much appreciated Polo Motor co.

Paul Orchard from Polo Motor Company in response to Wont let my wife test drive a car

Sadly we are an internet only based company & like most web based companies achieve competitive prices by using minimal staff & low overheads. Because of this it is not possible to do test drives just on request due to time involved, staff levels & vehicle re clean after test drive. Therefore we really only offer test drives before purchase so the customer is happy with what they are buying. If they have never driven a similar vehicle to the one they are viewing, we find in our experience the customer is not yet ready to purchase. I hope this clarifies our sales policy & the modern way we now adopt to maintain our competitive prices & an internet style business

Paul Orchard from Polo Motor Company in response to Couldn't fault

Thank you for your kind words. We try to help when ever possible. 😃

Imz in response to wouldnt recommend

Thanks for leaving this review. The owner has replied to other reviews claiming they aren't actual customer's in order to defend the negative comments, so it's helpful to see a verified purchase customer leaving a review. Was planning on making an enquiry for a merc at £16k but based on the grey area of reviews I think it's not worth the trouble considering the amount at stake.

Paul Orchard from Polo Motor Company in response to wouldnt recommend

The above review does not clearly indicate the vehicle faults. My belief is because the vehicle had NO faults that made is unfit for purpose. When buying a car the cosmetics marks are up to the customer to decide on level of acceptability. This car probably had a very very minor scuff on one alloy as nearly all our alloys are refurbished before sale. The only other complaint the customer had was No blue tooth in car. We did NOT advertise with Bluetooth & clearly explained this to the customer. We also asked as this was so important I the customer, why he did not check for themselves before purchasing ?! All seems very strange. We always give customers plenty of time to look over our cars & apply a NO PRESSURE sales technique

Paul Orchard from Polo Motor Company in response to Hary

Yet again we have a review from a customer who did not even visit or buy from us. This is hardly a genuine customer comment as.this vehicle was sold almost the day after it was prepared for sale & ready. This customer was clearly told he would be called as soon as car was ready & due to his impatience it was not possible to meet his time scales & when we told the customer over the phone the car would be ready Saturday he rudely put the phone down on us... Again this was another great car sold at FULL PRICE to a very pleased lady customer \Patience is a virtue\""

Paul Orchard from Polo Motor Company in response to Steve

Thank you for your support Steve Our aim is to supply genuine & good quality used cars @ an affordable price. It's nice to have a comment from a happy customer as unlike most garages we do NOT push people to write reviews to boost our review score or create FALSE reviews posted by friends.

Paul Orchard from Polo Motor Company in response to Casablanca

Yet again this is a review from a "potential " customer who never purchased a vehicle from us or even viewed any vehicles on site. Sadly this web site "car dealer reviews" allows you to place a review on a car dealer and allocate 1 star without even visiting them !!!! All you need is an email address. Not the best review web site I would suggest. This is not a genuine review website that analyses responses correctly!! Had the review site OR customer read our web site properly they would see we clearly state. VIEWING BY APPOINTMENT ONLY !!

Casabanca in response to Casablanca

Dear Mr Orchard, You are absolutely right, we did NOT purchase a car from you as you closed early and would not let us view the car we were interested in. As to your statement that I did not read your website correctly as it states viewing by appointment only, that is absolute tosh, as soon as we returned home I double checked your website and it clearly stated that "evenings and Sunday by appointment only". As I stated in my initial review that was what was written on YOUR website, at that time in FEBRUARY 2016, I have no idea of what your website now states regarding opening times, but I do know the only person around here NOT reading things correctly, Mr Orchard, is you! I rarely write poor or bad reviews of Companies but I made an exception in your case as your attitude was awful, you were rude and blatantly lied about the content of your website - if I am not treated politely before purchasing from you, then there is absolutely no chance of being treated fairly after you have taken our money. Your petulant response has done you no favours Mr Orchard, at best it is misguided and childish, and I suggest you refrain from rubbishing people who review your Company as the majority of us probably live locally and local Companies live and die on their reputation and actions, and quite frankly, Mr Orchard, your attitude to your potential customers is equal to your attitude to the service you offer - very poor! If I could have rated you with zero stars I would have as that is all you deserve. Perhaps trying to rebuild your reputation by treating potential customers properly would be a wiser course of action.

Paul Orchard from Polo Motor Company in response to Casablanca

I would just like to respond to this very long winded review & again a comment from another person who has never purchased from us, but insists on aggressive criticism of a dealer they have little or No knowledge of. Firstly ALL OUR ADVERTS carry a foot note as follows “PLEASE CALL FOR MORE INFORMATION OR TO ARRANGE A VIEWING” This is on & has been on EVERY individual advert since the launch of Autotrader web site advertising, at least 10 years & we can verify this if you would like to call in & see proof. Secondly the reason we shut early that day, like you were told at the time is that I had a Dr’s appointment. I refuse to lower myself to explain the nature of this appointment, but for once just take my word it was far more serious than unlocking a car site to allow a viewing of a car from a customer that had not booked an appointment. If you are still put out by all this & as you say are local, by all means please call in & I will explain my personal medical history at the time, but not over the Internet. I hope this reply now satisfies your frustration.

Paul Orchard from Polo Motor Company in response to Ajbower

Please note ALL the negative reviews about Polo Motor Company on this website are NOT from people who have VIEWED & PURCHASED cars from us. ALL our buyers are satisfied with their purchases and our aftersales. A negative comment from a customers phone call about a car priced £995, Part exchange to clear should be taken with a pinch of salt!! This part exchange priced at £995 could have been sold a 100 times over. Hence why the caller was not able to purchase as he was 1 of many wanting to buy a car now SOLD!!