Bruce O, October 2020
"Great service "
4.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Great service , Ross was great and explained everything answered all we needed to know, would definitely recommend Reed autos to friends and family.
+2 Found this review helpful
REED AUTOS from Ponko in response to Great service
Thank you for your review, Bruce! Ros is ever so pleased to her about how happy you were with your Reed Autos Experience. We wish you all the best with your new car and look forward to welcoming you back here in the future. Enjoy your car! - Reed Autos
Jones, October 2020
"False advertisement - Avoid "
1.6 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Drove from Essex up to the dealership to view and test drive a car only to find the description was incorrect and the car did not have the features as advertised which was the only reason I selected this car, seems they copied and pasted the car spec from somewhere else which you simply cannot do on a high end vehicle.
Was then refused a test drive once I expressed my concern and maybe a now lack of interest. Why I could not simply still do the test drive as I may of changed my mind but I’ll now take my 20k somewhere else. Very bad salesmanship and customer service I’ll be loud and clear throughout my social medial platforms to avoid this dealership.
Also may help if the salesman have a idea on how their cars actually work too. Salesman couldn’t work the menus or find simple features within the car.
Overall extremely disappointed with the experience I had from these young boys today which I will not name and shame on this occasion.
+4 Found this review helpful
janet cooper in response to False advertisement - Avoid
Totally agree with everything stated in this review. Drive 4.5 hours to buy a car which had 4k of extras missing. Totally mis-advertised and feel very mislead. Salesman had absolute lack of knowledge of the car we were purchasing. Manager asked for extra £100 to part x knowing we were in a no win situation. Wouldn't show his face to discuss. Total sham of a garage. Really thought as buying a top end car would be a fab experience. Totally let down. Look forward to seeing Reeds Auto in court!
REED AUTOS from Ponko in response to False advertisement - Avoid
Thank you for your feedback Jones, we will use this feedback to continue to improve our processes and policies. We apologise about the issue you have raised and always encourage our customers to speak with one of our sales executives to ensure the vehicle in question includes all information written. We are upset to hear you were not offered a test drive and completely understand your frustration as your drove a distance to attend your appointment. As you understand, our sales executives always try their best to offer the highest level of service and knowledge but please appreciate that they may not know every technical extra listed on each and every vehicle. However, with this being said, we completely take your feedback on board and look to make improvements where necessary. Kind Regards, Reed Autos.
Colin H, October 2020
"GOOD EXPERIENCE"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Very good service from Sonny when I viewed the Fiat 500, he answered all my questions regarding the vehicle. Transaction went well & Jacob dealt with handover a few days later, professionally.
+2 Found this review helpful
REED AUTOS from Ponko in response to GOOD EXPERIENCE
Thank you ever so much for your review, Colin! Sonny is so pleased to hear about how happy you were with the service he offered to you during your Reed Autos Experience. Jacob also said what a pleasure it was to meet you on your handover and they both wanted to wish you all the best with your new set of wheels. Enjoy your car! - Reed Autos
Albena, October 2020
"Geat experience "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently purchased car with Reed Autos and all I can say is that I am very happy with the service. The sales executive Ross was helpful and handled everything in a professional manner. I can stongly reccomend Reed Autos to anyone who would like to buy new car.
+2 Found this review helpful
Reed Autos from Ponko in response to Geat experience
Thank you for your fantastic 5 Star Review, Albena! Ross is ever so pleased about how much you enjoyed his professional service during your experience and would like to thank you for being so delightful to deal with during the process. We wish you all the best with your new car and welcome you back here in the future for your next purchase! Enjoy your car! - Reed Autos
Charlie H, October 2020
"Amazing service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I recently brought a skoda octvia vrs and I had a sales rep called Jacob he wasn't trying to push me to purchase the care he was very relaxed very helpful and most of all patient and I am very grateful for that. Whatever I asked for a close up walk round of the car and close photos he was more than willing to do this I WILL be definitely going back again 😊
+2 Found this review helpful
Reed Autos from Ponko in response to Amazing service
Wow, thank you for writing an absolutely fantastic review, Charlie! Jacob is ever so pleased with the kind words you have written and wanted to let you know what a pleasure it was to work with you. We really do hope you are enjoying your gorgeous new Octavia VRS and look forward to welcoming you back here for your next vehicle purchase! - Reed Autos
Mr A, September 2020
"Very happy with the service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
We were very happy with our changing car Experiance. It was easy and the friendly staff were very helpful.
+2 Found this review helpful
Reed Autos from Ponko in response to Very happy with the service
Thank you for your review, Mr A! We are so happy to hear about your Reed Autos Experience and wish you all the best with your new car. Enjoy! - Reed Autos
Paul, September 2020
"Great service"
4.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Nice
+2 Found this review helpful
Reed Autos from Ponko in response to Great service
Thank you for your review, Paul! Enjoy your car! - Reed Autos
Matthew L, September 2020
"Spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Ross was great and very helpful. Would recommend Reed autos for anyone looking to purchase a car!
+2 Found this review helpful
Reed Autos from Ponko in response to Spot on
Thank you for your review, Matthew! We are ever so happy to hear about how much you enjoyed your Reed Autos Experience and Ross is very pleased with the kind words written in your review. We wish you all the best with your new car and look forward to seeing you back here for your next vehicle purchase. Enjoy your car! - Reed Autos
Julie M, September 2020
"Good company"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I bought a car from Reeds and found them extremely helpful, polite and always there to help. Would purchase from them again
+2 Found this review helpful
Reed Autos from Ponko in response to Good company
Thank you for your review, Julie! We are so happy to hear about how happy you were with your Reed Autos Buying Experience. We wish you all the best with your new car and look forward to seeing you back here in the future. Enjoy your car! - Reed Autos
Kirsty R, September 2020
"Excellent from start to finish 😊"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Perfect experience purchasing my Volkswagen Tiguan at Reed Autos. From the moment I first enquired to driving away in my car the service I received was amazing from everyone at the dealership. My Sales Executive was Ross who provided all the information I needed & answered all of my questions. The car was presented really well & with the protection package available has given me great peace of mind. There is a really nice atmosphere at this family owned business & I would 100% recommend them to everyone. Thank you again to all the team at Reed Autos!
+2 Found this review helpful
Reed Autos from Ponko in response to Excellent from start to finish 😊
Thank you ever so much for your amazing review, Kirsty! We are ever so happy to hear about how much you enjoyed your Reed Autos Experience and Ross is so very pleased to hear how happy you were with the service provided from himself. We wish you all the best with your new Volkswagen Tiguan and look forward to seeing you back here in the future for any other vehicle purchases. Enjoy your car! - Reed Autos
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