Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


1,038 reviews from our car dealer reviews community
Leave a review for Ponko
Leave a review

1,038 reviews from our car dealer reviews community

Leave a review for Ponko
Leave a review
"Great car and great service."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I am very pleased with the 08 Toyota Aygo I recently purchased from Reeds Autos. The car runs very smoothly, very economic and it’s exactly what I was looking for. The service was great, Jacob was a star in keeping updated whilst the car was going through a service and MOT. Car was also presented very clean and all that was decided before hand was delivered.

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful

Reed Autos from Ponko in response to Great car and great service.

Thank you ever so much for your fantastic 5 Star Review, Idilia! We are ever so pleased to hear about how happy you are with the vehicle you purchased from us, here at Reed Autos. Jacob let us know about how delightful you were to deal with and wish you all the best with your gorgeous Toyota Aygo. Enjoy your car! - Reed Autos

"Great service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great service salesman George was very helpful and kept us informed all the way to the day we picked the car up

Reed Autos from Ponko in response to Great service

Thank you ever so much for your great 5 star review, Max! George is ever so pleased to hear about how much you enjoyed your experience and cant wait to see you here again for your future purchase. All the best - Reed Autos!

"Good service "
4.3 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great cars at good prices, great customer service

Reed Autos from Ponko in response to Good service

Thank you ever so much for your review, Dave! We are very pleased to hear about how happy you were with the Customer Service given by our team. Enjoy your car! - Reed Autos

"Great service ."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Jacob was charming and Very helpful. Was a pleasure dealing with him

Get Car Leasing

Reviewer has confirmed their email address

+1 Found this review helpful

Reed Autos from Ponko in response to Great service .

Thank you ever so much for your review, Doreen! We are extremely happy to hear about your experience with Jacob and wish you all the best. Enjoy your car! - Reed Autos

"Excellent service "
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Excellent service throughout, we were buying from South Wales and Jacob who we dealt with couldn’t have been more helpful providing pictures and videos in advance and making sure he was available for when we were able to travel down and view. The car was as described and competitively priced.

Get Car Leasing

Reviewer has confirmed their email address

+2 Found this review helpful

RYAN PAVEY from Ponko in response to Excellent service

Thank you for your fantastic 5 star review, Glyn! Jacob is always so happy to hear about his customers’ Reed Autos experience and had a huge smile on his face when reading your review. Overall, we are so pleased with how successful your experience was, considering the distance you came to view the vehicle. So, please take care and most importantly, Enjoy your car!

"Excellent customer service"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Love my car. I am very hot on customer service and really quite hard to please, but I give Reed five out of five stars. Friendly whilst professional, no pressure sales or fancy sale spins. I first spoke to Ryan (Head of Customer Services I believe) and George was our sales person. Both were exceptional. They had good knowledge about the car I was interested in and nothing was too much trouble.. George was flexible and helpful about making arrangements for the test drive and then collection. He explained about the option of putting a refundable deposit down on the car so it would be held for me until I could do the test drive, he even pointed out where the car had had a spoiler so there were no surprises. When I arrived to test drive the car, he had already had the body work where the spoiler had been, cleaned and the two small screw holes plugged. He was very well organised, had all the necessary paperwork ready, in folders and nicely displayed. He was patient and explained everything I needed to know, without being condescending. He answered a straight question with a straight answer without a load of sales talk, which was refreshing. George was very smart in his suite and general appearance, which although may not be important to everyone, was nice to see. There were good COVID safety measures in place at the premises. Even in these difficult and unusual times, I have to say it was the best car buying services I have had. Excellent. It was worth the hour drive.

RYAN PAVEY from Ponko in response to Excellent customer service

Wow! What an absolutely fantastic review, Debbie. Both Ryan and George would like to thank you for your kind words and are so very pleased to hear about how much both you and your husband enjoyed your Reed Autos buying experience. Please do enjoy your gorgeous new SUV and be sure to keep in contact with us, we love hearing from our customers, Debbie. Enjoy your car!

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Couldn't be happier with my car and the service I received.. thank you Jacob

RYAN PAVEY from Ponko in response to Great Service

Jacob is ever so pleased to hear about how happy you were with your overall Reed Autos experience, T! Here at Reed Autos, we always focus on the service each and every customer receives both before and after their sale, so are ever so happy to hear about your experience. We do hope you are having a great time, driving your gorgeous new convertible. Enjoy your car!

"Reed Autos"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Great dealership. Excellent Customer Service. Jake in particular was very helpful. Highly recommended.

RYAN PAVEY from Ponko in response to Reed Autos

Thank you or your outstanding 5 star review, Paul! Jake is very pleased to hear about how happy you were with the service he offered you during your Reed Autos buying experience. We all look forward to welcoming you back here in the future. Enjoy your car!

"Absolutely brilliant service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I cannot recommend Reed Autos highly enough - very friendly and helpful service with great staff and lots of car choices. I am now the proud owner of a great car! Huge thanks to Charlie Gysin and the team Max

RYAN PAVEY from Ponko in response to Absolutely brilliant service

Thank you ever so much for your review, Max! We are so pleased to hear about how happy you were with the service you received here at Reed Autos. Charlie and the team look very forward to seeing you back here in the future. Enjoy your car!

"Terrible Customer Service"
2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We've been asked to leave a review by Reed Autos, so here goes, when we went into Reed Autos to look for a car we were pleasantly surprised by Jake who was happy to to help us in everyway, he showed us round the cars and was very chatty & helpful, we decided on an Audi. However, once we had decided on the car and the money had been transferred was where it went downhill. We had asked for the bumper to be repaired as part of the package so the car had to stay for a bit longer before we could collect it. Calls promised to be returned, were not returned and several calls to chase them to find out what was happening, followed. We finally agreed on a collection day, which was a Thursday, Jake had told us Thursday would be ideal as the bumper repair would be finished by the Wednesday, again he promised to call us to keep us updated. We booked the Thursday off work (using a days holiday) and after hearing nothing and chasing them on Thursday morning, we're told it was not ready. After expressing our dissapointment we were told we could collect it a 5pm on Thursday. We drove in to collect the car with our 2 young children, and took a seat in the waiting room. 20 minutes later of being completely ignored even though we could clearly see Jake in the office and he could clearly see us, we were then taken into a room by a very young lad we had never met who's name has escaped me. He very boldly slapped a document in the desk which we had not even had time to read, threw a pen at us and told us to "sign there", apparently it was to get us "guys" out as fast as possible to not "hold us up" (bearing in mind they close at 6pm) It was much more likely he was in a hurry to get home for his beans on toast. The document he asked us to sign was stating we were happy with all the aspects of the car, the valet, the condition, the repairs etc, at that point we had to point out to him that we would quite like to actually see the car before signing!!! On top of this, at no point did this lad ask to see our ID or even ask our names. Anyone off the street could have come in and driven away in a 14k car that we had paid for. As a family that were exited about our new car, we were basically made to feel like a huge inconvenience and very uncomfortable to the point of embarrassing. It goes without saying we will spend somewhere else in future. Train your staff in Customer Services Reed Autos.

Get Car Leasing

Reviewer has confirmed their email address

+6 Found this review helpful

Staff from Ponko in response to Terrible Customer Service

Thank you for taking the time to write your review, Sally. We are terribly sorry to hear you were dissatisfied with your recent experience here at Reed Autos. As a growing independent business, we take every customer experience on a case-by-case basis and will learn and improve from all good and bad encounters. We have most definitely taken into account your concerns raised about the lack of identify proofing so look forward to improving this for all future customers! We would like to thank you again for being a Reed Autos customer as we really do value each and every guest who comes through our doors.

Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Car Leasing Deals

Kardi Powered
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Car Leasing Deals

Kardi Powered

Dealership Information

Ponko - (Previosly Reed Autos) is Cambridgeshire's multi-award winning Car Superstore, with over 250 vehicles in stock ready for same day drive away or to be delivered to your door anywhere in the UK. We have a large variety of vehicles tailored to suit all budgets and needs, priding ourselves on our knowledge and innovation within the motor trade industry.

Our dynamic Sales Team are all finance specialists with access to avenues to suit everyone's credit scores. We insist on executing impeccable customer service, product quality and ensuring we provide you with a car you love and enjoy. Just take a look at our vast amount of outstanding reviews.

With an onsite Bosch Car Service preparation centre, we certify that our vehicles are prepared to the highest standard, allowing you to feel at ease when purchasing. That's what makes us Reed Autos.

 

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
1038 reviews4.7 out of 5 stars — Rated Excellent
Excellent
829
Very Good
198
Average
1
Poor
5
Terrible
5

Add Review

  • Submit new information
  • View 8 more dealership images

    Contact Information

    Address

    Ponko
    27 Royston Road
    Cambridge
    Cambridgeshire
    CB22 6SE

    Get in touch

    01223 874400
    https://www.ponko.co.uk/

    Opening times
    Mon 09.00 - 18.00
    Tue 09.00 - 18.00
    Wed 09.00 - 18.00
    Thu 09.00 - 18.00
    Fri 09.00 - 18.00
    Sat 09.00 - 17.00
    Sun 10.00 - 16.00

    Dealership Statistics

    96%
    Would recommend this dealer to family and friends
    92%
    Percent of reviews responded to by this dealer

    Additional Information About Ponko

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more