George K, October 2025
"VW Golf"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The wheel of the car is squeaking intermittently which is quite annoying. It's been back and forth with Ponko trying to rectify the issue - they replaced the brakes in an effort to fix the issue free of charge which was good of them. The issue is still persisting though. I'm really enjoying the car apart from that and the service on the day was fine.
+1 Found this review helpful
Ponko from Ponko in response to VW Golf
Hi George, thank you for the review. Great to hear you’re enjoying the Golf, though we’re sorry the squeak is still persisting. We’re glad the team were able to replace the brakes for you free of charge, and if the issue remains, please get in touch so we can continue to get to the bottom of it. We appreciate your business.
Morgan B, October 2025
"Great service, really helpful."
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I got my first car from here, BMW 1 series. I can’t fault anything, the service was excellent and everyone made me feel relaxed. Kye came with me on the test drive and was very helpful during the car process, felt like a nice laid back environment. Been a couple of months now and the car is still driving lovely with no issues. Fresh Mot and service too, can’t complain. Highly recommend this place.
+1 Found this review helpful
Ponko from Ponko in response to Great service, really helpful.
Hi Morgan, thank you for the amazing review. We’re really pleased to hear your first car experience with us was relaxed and straightforward, and that the BMW has been driving perfectly since. Kye will be glad to know he helped make the process easy. We truly appreciate your recommendation and your business.
George K, October 2025
"Decent experience"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I dealt with Haydn on the day who was helpful and friendly. There is a couple of issues with the car and I'll have a chat with Ponko about it soon. The car has been sound apart from that. It was a decent experience.
+1 Found this review helpful
Ponko from Ponko in response to Decent experience
Hi George, thank you for the review. Great to hear you found Haydn helpful and that the car has been sound overall. If there are any issues you’d like us to look at, please get in touch and we’ll be happy to help. We appreciate your business.
Jennifer H, October 2025
"Happy with the car"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good communication and very friendly staff when viewing the car. Went through everything in detail when I decided to purchase the car which I am happy with. Very happy with my new car from Ponko.
+1 Found this review helpful
Ponko from Ponko in response to Happy with the car
Hi Jennifer, thank you for the great review. We’re really pleased to hear the team were friendly and thorough, and that you’re happy with your new car. We truly appreciate your business.
Russell M, October 2025
"Rectified problems quickly"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It's a clean establishment. I've been looking for a good few months and luckily Ponko had the car I wanted. Unfortunately it broke down 8 days after purchase, but they did sort it out really quickly. I'd give them 4 stars.
+1 Found this review helpful
Ponko from Ponko in response to Rectified problems quickly
Hi Russell, thank you for the review. We’re glad we had the car you were looking for and that the team were able to get the issue sorted quickly after it broke down. We appreciate your feedback and your business.
Oliver C, October 2025
"BMW 4 Series"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The only downside was I paid for the car to be ceramic coated and I'm not convinced it was actually done and they didn't give me the cleaning kit we agreed on. On handover the car wasn't particularly clean either. The salesman was absolutely lovely, they did apologise and they helped me out as and when they could. Honestly the car is lovely but their prep work certainly could do with some improvement.
+1 Found this review helpful
Ponko from Ponko in response to BMW 4 Series
Hi Oliver, thank you for the review. We’re glad to hear you’re enjoying the 4 Series, but we’re sorry the prep work and ceramic coating didn’t meet expectations. That’s not the standard we aim for. Please get in touch so we can look into the coating and the missing cleaning kit for you. We appreciate your business and your feedback.
Christopher E, October 2025
"4 stars"
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Everything is ok at the moment with the car touch wood. The customer service was fine on the day too.
+1 Found this review helpful
Ponko from Ponko in response to 4 stars
Hi Christopher, thank you for the review. Glad to hear everything is going well with the car so far and that the service on the day was all fine. We appreciate your business.
Javier G, October 2025
"Vauxhall Astra"
3.5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
The car is running well, but I did feel the approach was a bit cold. It took a while to get through the process too. I would go back there in the future though.
+1 Found this review helpful
Ponko from Ponko in response to Vauxhall Astra
Hi Javier, thank you for the review. We’re glad to hear the Astra is running well, but we’re sorry the experience felt a bit cold and took longer than expected. We appreciate the feedback and are pleased you’d consider returning in the future. Thank you for your business.
Hannah S, October 2025
"Loving my car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
I'm loving my car, the experience was really easy everyone was really nice, especially Kye who I dealt with on the day. I found them online on Autotrader because I was looking for a Fiesta and it turns out they were local so I decided to pop in.
+1 Found this review helpful
Ponko from Ponko in response to Loving my car
Hi Hannah, thank you for the lovely review. Great to hear you’re loving your Fiesta and that the experience was easy and welcoming. Kye will be pleased to know he helped make the day go smoothly. We truly appreciate your business.
Anonymous, October 2025
"Lovely car"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
It's a lovely car, I haven't had any issues with it so far. Haydn was really nice, and their service in general were very good. It felt very professional in the showroom. I did feel a bit more time spent on each stage would have been appreciated though.
+1 Found this review helpful
Ponko from Ponko in response to Lovely car
Thank you for the 5-star review. Great to hear you’re enjoying the car and that Haydn and the team made a good impression. We appreciate the feedback about spending more time at each stage and will take that on board. Thank you for your business.
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