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I am happy with this dealership, the customer care I was shown was second to none! There hasn't been a single issue with my car and it is a treat to drive in comparison to my last car. Will happily be awarding them five stars.
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After Sales from Ponko in response to Five stars
Thank you for your 5-star review! We are delighted that you had a pleasant experience with us. We hope you enjoy your new car and wish you all the best!
Got myself a lovely little Aygo from Reed Autos in September this year and it is driving very well! No complaints in regards to the customer service I received, everyone was polite and welcoming. The purchasing process was smooth and super easy. Would return without hesitation.
Reviewer has confirmed their email address
After Sales from Ponko in response to Super easy
Thank you for your review! We are so happy that you received such an amazing experience with us! We hope you enjoy your new car and wish you all the best.
The team at Reed Autos are very easy to deal with, the salesman that I dealt with was polite and informative about the vehicles of my choice and even made other helpful suggestions for me. I chose to buy an A-Class and I love it! When I think about my car buying experience on a whole there is nothing more that could have been done to improve it.
Reviewer has confirmed their email address
After Sales from Ponko in response to Easy to deal with
Thank you for your review! We are delighted that you had a pleasant experience with us. We aim for high standards of customer service and are pleased we were able to achieve that for you. We wish you the best!
Lovely Audi A5 from this dealership. Thank you.
Reviewer has confirmed their email address
After Sales from Ponko in response to Lovely
Thank you for your 5-star review! We hope you enjoy your new car and wish you all the best!
We had very good experience buying our car from Reeds, Cambridge Very Friendly and professional Good to do business with
Reviewer has confirmed their email address
After Sales from Ponko in response to Great service
Thank you for your 5-star review! We are pleased that you had a good experience and we hope you enjoy your new car! We wish you all the best!
The whole experience from start to finish was excellent! I am well pleased with my Peugeot, so far it has seen me well 👍 I would be happy to buy from this dealership again and have already mentioned them to my mates on the market for a new car.
Reviewer has confirmed their email address
After Sales from Ponko in response to Seen me well
Thank you for your 5-star review! We are delighted that you had an overall good experience with us and that it was made easy for yourself. We hope to see you again in the future and wish you all the best!
Very helpful and friendly team here. Thank you very much, I am pleased with my BMW
Reviewer has confirmed their email address
After Sales from Ponko in response to Thank you
Thank you for your 5-star review! We hope you enjoy your new car and would love to see you back at Reed Autos in the future!
I bought a Mercedes from Reed Autos in September this year and it is doing very well! I have found it so much easier to drive than my last car 😍 I was very impressed with the team here and the customer service they provided. I would absolutely return and recommend.
Reviewer has confirmed their email address
After Sales from Ponko in response to Would return and recommend
Thank you for your review and recommendation! We aim for high standards of customer service and are pleased we were able to achieve that for you. We wish you the best!
Awful experience!! Me and my partner found a nice looking Audi A4 on website decided yes lets go for it after looking around. This one appealed as seemed fair priced and company looked professional from website reviews etc. Wow couldnt be more wrong. Vehicle up for £13850. The finance Reeds provide was at a higher interest rate than we wanted so naturally we sourced finance elsewhere at a cheaper rate which any likeminded person would do especially in the climate of how cost of living is so expensive. To then be told by one of the sales guys that we will be charged £220 ADMIN FEE on collection because we havent used their finance options!! Payble via debit card, no credit card excepted. £220 for what the processing of what exactly ?? Sales Guy could not answer that question. I also made him aware it states on website no admin fees. However he then said there are fees if you use finance elsewhere. He then pointed me to that classic terms and conditions section which yes does state this. But wow how MISLEADING no admin fees on main website stated clearly but then in tiny t&cs there it is £220 admin fee paybale. So really the car should have been advertised for £14070 no? Anyway thats one awful part of this whole process. Sales guy also tried to hard sell my partner and ram extended warranty down her throat which she declined and asked do we get a standard 30 Day to 3 months warranty like other respected sales garages often do as they are confident in their products. He told her No you wont even though again on website states all cars come with warranties. Again MISLEADING as according the Sales guy you only get the warranty if you pay for it. Well red flags again there from the Sales Guy. Last straw for me was looking on the MOT checker history at the vehicle to find that last 2 to 3 MOTS the vehicle has failed on the ENGINE MANAGEMENT LIGHT being present. An underlying issue with the car? Just cleared down be a technician each year to pass the mess onto someone else in years to come? Who knows. Anyway too many red flags for me. I work in this trade in a different capacity and if i were to MISLEAD AND HARDSELL the way these guys have done id be out of business. Who are you guys paying for these so called reviews and awards? Why oh why didnt we get that fantastic experience. To summarise Reeds turned this experience that was suppose to be exciting buying a new car into a real stressfull miserable experience leaving my partner crying and upset. Shame on you guys. Deal cancelled will not be going anywhere near you guys again !!!
Ponko from Ponko in response to AWFUL EXPERIENCE
I'm truly sorry to hear about the distressing experience you had while considering purchasing the Audi A4 from us. The discrepancies in information provided and the unexpected charges are unacceptable and do not align with the transparent and respectful service we aim to offer. Your feedback is crucial, and we're deeply reviewing our procedures to ensure clarity in pricing and accurate representation of our warranties. We understand your disappointment and frustration, and it's regrettable that your car-buying journey with us was marred by miscommunication and unmet expectations. We're committed to addressing these issues internally to prevent such occurrences in the future. We apologise for any distress caused and truly appreciate your feedback as it helps us improve our services.
I was so impressed with the high level of Costomer Service, I felt this needed to be acknowledged with this review. The Manager and her team were so professional in their manner throughout the process of purchasing my daughter's car. I confused I'm a rather demanding Customer who expects very high standards and so for me to be so impressed to write this review, believe me they needed to be very impressive, which they were in their whole approach. Well done, your Boss is very lucky to have you all representing his company.
Reviewer has confirmed their email address
Reed Autos from Ponko in response to Great Customer Service
Thank you for your fantastic review, Jane! We are so happy that the service that was provided to yourself was of such a high standard. Erica and the team work extremely hard to make sure our customers are well informed and to help them to find the best car to suit all their driving needs. We are indeed very lucky to have such a great team! We thank you again and would love to see you back at Reed autos in the future! All the best.
Ponko - (Previosly Reed Autos) is Cambridgeshire's multi-award winning Car Superstore, with over 250 vehicles in stock ready for same day drive away or to be delivered to your door anywhere in the UK. We have a large variety of vehicles tailored to suit all budgets and needs, priding ourselves on our knowledge and innovation within the motor trade industry.
Our dynamic Sales Team are all finance specialists with access to avenues to suit everyone's credit scores. We insist on executing impeccable customer service, product quality and ensuring we provide you with a car you love and enjoy. Just take a look at our vast amount of outstanding reviews.
With an onsite Bosch Car Service preparation centre, we certify that our vehicles are prepared to the highest standard, allowing you to feel at ease when purchasing. That's what makes us Reed Autos.
Manufacturers: Sells a variety of makes and models
Independent Dealership
| Excellent | 740 | |
| Very Good | 178 | |
| Average | 1 | |
| Poor | 5 | |
| Terrible | 5 |
Ponko
27 Royston Road
Cambridge
Cambridgeshire
CB22 6SE
| Mon | 09.00 - 18.00 |
| Tue | 09.00 - 18.00 |
| Wed | 09.00 - 18.00 |
| Thu | 09.00 - 18.00 |
| Fri | 09.00 - 18.00 |
| Sat | 09.00 - 17.00 |
| Sun | 10.00 - 16.00 |
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