Short version - presented a car for sale in, by their own admission, a substandard condition despite being described as "immaculate", told me it had a full service history which it didn't, promised to MOT it but didn't, promised to service it but didn't, promised to refund some of my substantial wasted train fare and didn't. Ponthir Suzuki advertised a 2021 "approved used" Across with about 31,000 miles which I was interested in, one of only a handful for sale in the country. Being 3.5 hours away I called and asked for details before visiting. I was told by 2 staff members that the car was "immaculate" and that I "wouldn't be disappointed". I was told the car had a full service history. Their Autotrader advert proudly states "We MOT and service every car before leaving our dealerships....". Assured by the description of the car, promises made and the fact it was "approved used" I paid a deposit to secure the car and travelled 3.5 hours by train to collect the car as agreed with Mark Poole. On arrival the car was presented having been freshly hosed off due to dust from the cement factory behind the dealership, so I was told. I was also informed the "full service history" was actually missing one of the 4 services it should have had. Even though it was wet it was clear the paintwork on the nearside was covered in scratches as if it had been driven against hedges on narrow lanes. I pointed this out, Mark got the "whole car" machine polished while I waited, this only took about 15 minutes so I am not convinced the "whole car" was actually done. While I was waiting I did a check on the DVLA MOT checker and found it only had 80 days of MOT left so had not been MOT'd. The car was presented for a second time, wet again. I asked for it to be dried, which was done. Now it was dry I could see that the whole bonnet, roof and areas of silver trim were covered it spots of corrosive fall out which has eaten into the paint. There were a number of areas where bird lime had been left to eat through the paint to the metal. I also noticed both front wheels were kerbed. I asked if the car had been serviced and MOT'd and was told neither had been done. The sales manager came and spoke to me, he admitted the car was not in an acceptable condition and that it should have been MOT'd. Clearly I was not going to buy the car in the state it was in. I pointed out that I had already paid out £80 on my train fare and would now have to pay another £80 to get home again, the dealership knew I was travelling from some distance yet chose to mis-describe the condition of the car and not to MOT or service it. The sales manger told me to email and they would refund one of the train fares, I emailed a week ago and have had no response. If I was a suspicious person I may think the reason it was presented wet, twice, was in an attempt to hide the poor paintwork. If you are thinking of buying from Ponthir, particularly if you have a distance to travel, be very careful!

Terrible service from start to finish, service manager is arrogant and rude and has no technical ability. Service department are not organised, They skip items on a service and lie to you.

Purchased a Peugeot 3008 around February 2023. Come June due to family getting bigger we had to sell the car for a larger vehicle. The Peugeot was a good working vehicle. We paid 15k for the car and it was advertised as full service history, when we asked to look at the stamps Steve richings the salesman told us that all service history is online now and not stamped on a book, of course we were surprised but tool this as the truth. We also got told if we bought the car today we would get 2 years free garage warranty. Both of these were untrue. After 6 months we got paper work through to say your warranty is up, in the same month we had to sell the vehicle to get a bigger car for our extending family. On selling the car we realised that there infact was no service history on the car and that there were 2 previous owners not 1. All in all Steve richings the sales man lied to us about the car and when we confronted the situation with him he denied all knowledge of the car having full service history ( we would never buy one without) and denied all about the owners and warranty. Instead he offered to buy the car back off us for 11k making himself another 4k in 5-6 months ( car actually done 4k extra miles from when purchased) this garage and in particular the sales man are liars and con artist. Stay away. Due to it having no service history we could only sell the car for a much smaller price paid 6 months before. Worst experience with a garage in my life time.