Deserves a zero, worst car sales I’ve ever been to. Guy was more interested in finishing his lunch than attending to his customers. 3 very unhelpful staff, extremely rude and tried to get a sale through lying. Ended up walking away, reading through the reviews it seems I wasn’t the only one this happened too. When questioned 2 illegal tyres, I was met with a rude response and basically told that was why the car was priced how it was!

Went to view a car yesterday. Had rang previously and was told until after 12th April couldn’t test drive due to COVID. Called in yesterday was handed the keys so I could look over the car. When I asked for a test drive was told they are limited to the amount of test drive allowed due to COVID. Unless I was prepared to say I wanted to buy the car and agree a price that I couldn’t test drive. Also the car was advertised as 1 owner from new only to be told it had 2 previous owners. After reading all the awful reviews decided to give this company a wide berth.

bought a seat 2 years ago good service good car

Absolutely shocking car. Rubbish and rude service. They had it for weeks on end on multiple occasions supposedly sent it to experts "brake fault" on the screen and stuttering turns out the electric handbrake had locked the back wheel on (which is what I said it was from day 1) said they could extend the warranty to help but the warranty is useless it won't cover it and doesn't seem to cover anything tbh from the laundry list of issues we've had. Most garages when I ask if they work for them (after the warranty company recommends them!) they say no because they don't end up paying them. The garage weren't interested now we've finally got to the bottom of the fault so they've had me and my pregnant wife driving around in what the mechanic has described as a dangerous car. This fault has been there since the day I collected the car. It had an MOT that day so would love to know who tested it must have been Stevie Wonder... AVOID AVOID AVOID.

I bought a Citroen Xsara Picasso from here for £1500. Looked and sounded good, but one of the wing mirrors needed fixing. They told me they would put new MOT on it and would re-bond the mirror. I picked the car up and when I got it home I noticed that there was a really untidy black painted weld on the sill and the wing mirror had a screw in it to secure! I paid £200 to have the weld sorted out, because it was such a bad job. I have now put the car in for a service and it's going to cost me another £900 for additional work. I've had the car a month! I haven't even got the log book yet and it's cost me almost as much as I paid for the car in repairs. Do not buy from here unless you know something about cars and have gone over every inch of it.

Took the girlfriends son to see a car 1 week ago which he ultimately put a £200 deposit on. We advised that he is in the military and is awaiting some inheritance money to be transferred to him. We agreed with the sales rep that they would hold the car for 3 weeks but if that time period lapsed or he changed his mind, he would lose his deposit. Paperwork (contract) was signed. Fast forward 1 week and the girlfriend receives a call from the ‘owner’ whilst she is at work advising that they want to break the contract as they are a small business and have had 3 cash buyers come to look at the car and they now want to sell the car rather than wait 3 weeks. As you can understand the girlfriend was a little upset at this news and the ‘owner’ was let’s say a ‘little rude at delivering the news‘ to her. So understandably he got a mouthful back! I’ve just been to the dealership and spoke to a sales rep to explain what has happened - and guess what - he was none the wiser! All while the ‘owner’ skulked about In the background totally ignoring and not even acknowledging the fact that I’m on his forecourt having my say at his staff! What an utterly pathetic waste of oxygen this ‘business owner’ is!

I paid £1,900 for a Citroen c3 sold as only 1owner from the start had a problem with gears so stiff I pulled my shoulder out using them took the car back problem sorted or so I thought ,after about a week driving to work NHS wich is only a mile from my home the car just stopped which isn't good when you're a female alone at 2am,this happened quite a lot took car to a trusted mechanic paid £200 to fix ,didn't feel safe after that so decided to get rid of the car ,as I still hadn't received my log book I phoned poolstock who said they would buy the car back so I agreed they offered me £750 i accepted just to get rid of the pile of junk ,but now they have the car back on their website for sale again at just under £2,000 so basically they have ripped me off by about a thousand pounds a hard working 64 year old with little money to spare .so please if you value your honest earnings avoid this place.