Auto Trader

Car Dealer Reviews is an
official partner of Auto Trader


14 reviews from our car dealer reviews community
Leave a review for Poole Bay Motors
Leave a review

14 reviews from our car dealer reviews community

Leave a review for Poole Bay Motors
Leave a review
"Oil use of new gle"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Told by sales manager after problem with new gle and have it in writing vehicle can use 1 litre of oil every 621 miles ,not mentioned when i brought the vehicle and took 46 hours to get recovered and loan car delivered worst service ever arter buying meny new mercedes and this is not concidered a problem after vehicle had lost 1 and half litres in 1800 mile ,beware not mentioned when buying vehicle

"Great Service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Despite some negative reviews I can honestly say that Mark,Scott, and Lisa couldn’t have been more helpful, polite and genuinely nice people. I purchased a lovely little car which is a dream to drive. I have no doubt that if anything adverse does appear they will be happy to rectify it.

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Con artists stay clear!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car recently from them. Issues from the day i picked it up! Faulty MOT that was stated as clean! Warning lights on after 15 hours of ownership, Spent a-lot of money only to have it returned within a week Extremely rude, obnoxious and patronizing Stay away.

Get Car Finance

Reviewer has confirmed their email address

+2 Found this review helpful

Poole Bay Motors from Poole Bay Motors in response to Con artists stay clear!

This customer came to collect her new car and sat in it with the ignition on for a good 10 minutes while setting up her phone. It then failed to start. To avoid a further instance we advised her to take her part exchange home and we replaced the battery and delivered the car back to her 50 miles away the very next morning. A few days later she noticed a 4WD warning light come on. She had it inspected by an independent garage who miss diagnosed it with £1500 worth of work. ( Turned out to be a blown fuse)We immediately offered to give her a full refund. Not sure what else we could of done I think this review is totally unjust.

Lesleyanne Williamson in response to Con artists stay clear!

I really hope you can PROOVe All of your responses because o can proove all of mine? No reply of reimbursement that i aaked for…

"Change of valeter?"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Hi guys I’ve been visiting your forecourt over the years and bought a couple cars from you in the past and I’ve noticed the preparation and presentation of your cars are of a higher standard ! No stains on seats no scratches etc have you a new valeting company you are using as the cars look superb now

Get Car Finance

Reviewer has confirmed their email address

+1 Found this review helpful
"Conmen - avoid like the Plague"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We went to pick up a car we'd agreed to buy on a visit a couple of days earlier. They'd promised to fix a few minor issues that we'd raised, but on inspection we discovered they'd done almost nothing. When we pointed this out they denied they'd agreed to do anything. They became very rude and intimidating. They probably thought that as we were elderly, and had paid a deposit, we would accept the situation. We were having none of it, and warned them we would contact Trading Standards and/or sue them. This appeared to turn the tables and our deposit was soon returned. These are exceedingly dishonest and unpleasant people, to be avoided at all costs.

Get Car Finance

Reviewer has confirmed their email address

+16 Found this review helpful
"Poole Bay Motors, STAY WELL AWAY"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Brought a Nissan Juke from Poole Bay Motors, sold us a very unsafe car, even though they knew we had a 6 week old baby they still sold us a death trap, luckily I took the car to my mates garage and he fixed it, after taking it back to Poole Bay and them fixing it 1st. Please please PLEASE do NOT buy from these. its not worth the risk. Terrible.

Get Car Finance

Reviewer has confirmed their email address

+15 Found this review helpful
"12 months and scrapped "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a nissan navara from Poole Bay Motors and I was assured no issues with chassis on sale date. Milage incorrect on invoice as per advert. Nissan scrapped car and i lost 2k on it.

Get Car Finance

Reviewer has confirmed their email address

+14 Found this review helpful
"Professional service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

From my first enquiry to successfully purchasing an excellent used BMW Poole Bay Motors have been excellent. I had a couple of minor queries after purchase that probably weren't down to PBM but they stepped up immediately and went over and above the normal levels of service. They gave me a very fair PX price on my old car and I thought my purchase price was also pretty fair. Highly recommended, BTW I have owned over 50 cars and this has been one of the best experiences. 50, good grief!

Get Car Finance

Reviewer has confirmed their email address

+0 Found this review helpful
"Cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car which had repeated issues and turned out to have serious water damage and was a right off. A very expensive mistake and Poole Bay were not interested in helping and were downright rude at times. Steer clear!!

"Do not trust poole bay motors"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

We bought a car from poole Motors. They lied about the servicing and the work they'd done to the car. It broke down 4 times within the first 8 months of us having it. It's cost us a lot of money. Our own mechanic serviced it and said hadn't had filters etcchanged for years. They are like cowboys to deal with.

Get Car Finance

Reviewer has confirmed their email address

+20 Found this review helpful
Auto Trader

Car Dealer Reviews is an official partner of Auto Trader

Get Car Finance

CDR Logo Transparent
Auto Trader Get a Quote

Want a quote for PPF? Highly competitive quotes on Paint Protection Film for your car

Get Car Finance

CDR Logo Transparent

Dealership Information

Poole Bay Motors is an Independent dealership that is based in Poole. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
Car Repairs
Car Sourcing
Finance
GAP Insurance
Motorbike Sales
New Car Sales
Part Exchange
Sell Your Car
Servicing
Used Car Sales
Van Sales
Warranty
Ratings
14 reviews2.2 out of 5 stars — Rated Poor
Excellent
4
Very Good
0
Average
0
Poor
4
Terrible
6

Add Review

  • Submit new information

  • Contact Information

    Address

    Poole Bay Motors
    252 Bournemouth Road
    Poole
    Dorset
    BH14 9AN

    Get in touch

    01202 738887
    http://www.poolebaymotors.co.uk

    Opening times

    Sorry, we don't have opening times for this dealership

    If you're the business owner, you can update this page by getting in touch with us at info@cardealerreviews.co.uk

    Dealership Statistics

    28%
    Would recommend this dealer to family and friends
    7%
    Percent of reviews responded to by this dealer

    Additional Information About Poole Bay Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


    Are we missing anything?
    You can help complete this section by emailing us any additional details.

    Submit new information

    Working with Car Dealer Reviews

    We offer UK dealerships an excellent opportunity to collect those all important reviews on your behalf for as little as £79 + VAT per month.

    Learn more about how our service works below.

    Find out more