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Avoid them intended to buy a car Skoda MV66OEU, paid a deposit and purchase a train ticket non-refundable called them 2 days before on sat and spoken to one of the sale rep Alex ( Not a very best experience, didn't find him polite and helpful) and raised my concerns in short Doggie people and they don't care the time and money you spend with them instead they just money grabbers. Feel free to buy an expensive ride unless you want problems, no aftercare, and worst customer services.
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Alex milton in response to Waisted my time and money
Hello, I wouldn’t normally respond to something like this personally but it was myself who dealt with you from the beginning, How you can make such comments is beyond me. I could have done no more for you. You asked me for a description of the vehicle and I gave you an honest description, You decided there was something wrong with it before you came to our site and brought up a figure of £1200 to fix a problem with the vehicle that didn’t exist. The car had failed its mot on 2 very simple items and then had passed after the repairs were carried out. Cars do fail mots, it’s quite common. How you can comment on anything when you have never actually seen the vehicle is again beyond me, we have now sold the car and the customer is very happy with it. You would get on far better with the purchase of a vehicle if you simply listened to what you are being told.
Purchased a 18K car , needed 2 new tires , front pad and a full service at a cost of £700 and to be honest they did not care! NEVER AGAIN WILL I USE THIS DEALERSHIP
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Last week I bought my Nissan Quashqai from Premier car supermarket. Salesman Kyle made it so easy. No pressure. Very relaxed. He was very efficient with all the paperwork. Showed me all around the car and all the gadgets. Would highly recommend.
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Great service
5 Stars Thank you for taking the time to leave a review.
Would highly recommend! Great customer service! Quick and clear communication with Josh who also made it a smooth easy process. Very polite, helped & good efficient service overall. Thank you.
Aftersales from Premier Car Supermarket - Derby in response to Great service
Fantastic detailed review thank you .
Just bought a Renault Kadjar from pcs the salesman josh was really good didn’t pressure us but answered all questions went to collect car josh was very efficient was a pleasure dealing with him very happy G
Aftersales from Premier Car Supermarket - Derby in response to Dealer review
Fantastic detailed review thank you .
Aftersales from Premier Car Supermarket - Derby in response to Dealer review
Thank you for your review we wish you many miles of safe motoring
My wife and I recently bought a four year old Seat Ibiza FR from PCS. I found Josh, the salesman, helpful, courteous and professional. We were very interested in the car on our first visit but he wasn't too pushy and we came back and put a deposit down on the second visit. The car was spotlessly clean and tidy when we went to collect and the few minor issues had been rectified as promised. All good so far and I would recommend this dealer and Josh in particular.
Aftersales from Premier Car Supermarket - Derby in response to Professional, efficient service
We are delighted that you had a 5 star experience at Premier Car Supermarket.
Took our 19 y/o son to get a newer car after his old one had major engine problem. Friendly non pressurised service from Gemma who sorted the viewing and test drive and also arranged the finance deal. New car serviced and valeted for collection the following day.
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Great service
Thank you for your review we wish you many miles of safe motoring.
I bought an automatic Skoda Octavia 66 plate estate from this company On 17/06/21 There were 3 issues with the car relating to some cosmetic paint work , sat nav and a missing feature on the car They dealt with the sat nav a couple of weeks back and are going to snag the paint when the car goes in for service Regarding the missing feature on the car the dealership asked me how I would like it resolved They agreed to my proposal without any debate ,they would of course have taken the car back. If I wanted however it's a pretty decent car and I did not think that was the best course of action A company shows its true colours when problems need resolving and I have to say that everything has been resolved to my satisfaction My thanks to Josh and his manager Because of the way issues were dealt with I would have absolutely no hesitation in buying a car from them again The company behaved in a professional and honourable manner. Leaving me with a sense of confidence in the organisation and its staff.
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to After sale problem sorting
Fantastic detailed review thank you .
I don't recommend this company at all bought a car from them with no faults reported on mot the car had many after speaking to the company they was only interested in fixing the cheaper items on the car they ignore calls and don't call back when they say staff are very rude and unhelpfull I advise u read all there reviews
Reviewer has confirmed their email address
I bought a car from yourselves three weeks ago and was so impressed with the standard of service. I didn’t feel harassed or under pressure to buy and was given loads of time to have a good look at the car in which I was interested. My thanks go to Gemma Haupt who dealt with the sale in a friendly and relaxed manner. I will certainly recommend this company to my friends
Reviewer has confirmed their email address
Aftersales from Premier Car Supermarket - Derby in response to Friendly and Hassle free
We are delighted that you had a 5 star experience at Premier Car Supermarket.
Premier Car Supermarket and BCM work together to offer great value for money vehicles in both Leicester and Derby. Our Derby showroom opened in 2016, but we started in Leicester in 2005.
We have a wealth of experience in arranging finance for our customers and work with a range of lenders to get the best deal for you. We can offer some excellent rates on our finance deals, often with no deposit required.
We are proud to offer you great customer service and very competitive pricing, so please browse our stock lists. We stock a range of used cars to suit all budgets and lifestyles so we are sure to have the right car for you.
Should you see a car on our website that you are interested in test driving, then a small refundable deposit holds the vehicle until you are able to visit the site. We have found that this helps customers avoid disappointment and unnecessary travelling. The small fee is refundable.
We have our own workshops and MOT stations. Premier Car Supermarket and Braunstone Crossroads Motors are both able to offer MOT’s and services to customers.
Deals in: 4x4s, Cars
Manufacturers: Sells a variety of makes and models
Independent Dealership
founded in 2005
| Excellent | 766 | |
| Very Good | 134 | |
| Average | 1 | |
| Poor | 6 | |
| Terrible | 11 |
Premier Car Supermarket - Derby
Carriers Road
Derby
Derbyshire
DE65 6GY
| Mon | 09:00 - 18:00 |
| Tue | 09:00 - 18:00 |
| Wed | 09:00 - 18:00 |
| Thu | 09:00 - 18:00 |
| Fri | 09:00 - 18:00 |
| Sat | 09:00 - 17:00 |
| Sun | 10:00 - 16:00 |
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