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23 reviews from our car dealer reviews community
Leave a review for Premier Motors
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23 reviews from our car dealer reviews community

Leave a review for Premier Motors
Leave a review
"Run by dodgy Eastern European that knows"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Run by dodgy Eastern European that knows little about cars So the landrover discovery had every liquid level low when I drove 6 hrs to see it. He didn't even know that one reservoir was split in 2 so different fluids. He was reluctant to update the mot so it had 12 months as advertised on auto trader. It was also advertised to have 3 months warranty which it didn't. When you arrive you see all the 'approved BY RAC' signs everywhere. When question about it he said that the guy who rented this area off him before was approved not him! So I drove the car back to Cornwall and arrived back to the near side rear brake smoking as it was binding. Then a month later the fuel pump went on the landrover to which after 10 days he still had not replied and when he did he wanted me to have it transported 6 hours to him to have a look at it. As it's a simple job I said I would pay for the labour if he paid for the part only £89.96 ex vat. The job was done in around 30 mins and I could then use the vehicle again after having to borrow cars over nearly 2 weeks. I then chased payment to which he said he need a vat receipt in the company name which I provided him with. He then said it would take his accountant 2 weeks to pay.... after to weeks I gave him one last chance to refund what is due before I make everyone aware about how you are conning people. So here we are hoping that you reading this review will not take the gamble like I did as he is nothing more than a private doggy car salesman with no warranty to back issues up.

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+0 Found this review helpful
"Unprofessional and abusive"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Guys do not buy from him.He sells faulty cars with some major problem.He told me to fix it and send the receipt under company name which i did but since then he keep diaconnecting the call.rubbish car delaer.

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"SCAMMERS"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I bought a dark brown for £6000 sold as "full service history" and confirmed it directly to my face before doing the paper work so i took his word for it, i went home with the car to find out for barly having part history, i called him to find out what's up but he kept declining call soon as i mentioned it so i had to take it in the chin and 1months later collent leak and called him to deal with it under warranty, he had the audacity to block me and cost me £300 on a water pump and now been 6 months cars suffering powerloss which the main dealer can't even figure it out why. IF YOU VALUE YOUR MONEY DONT BUY FROM THEM

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+2 Found this review helpful
"Awful Service, DO NOT BUY FROM HERE"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I purchased a car for my little sister, upon sale Alex seemed very friendly etc, we drove the car and gave to my sister for her 18th Birthday. She was delighted and after one day the car wouldn’t start. I called premier motors and their service was horrendous and disgusting. Refusing to answer calls and messages, being extremely rude and aggressive and refusing to sort out any issues despite having a 3 month warranty and having owned the vehicle for 2 days. They eventually agreed to fix it and took them over a month to even repair it. Excuses ranging from sickness, death in families and Christmas, despite the car going for a repair in November. When the car was returned it worked for a week and the engine gave out and had to be scrapped. Disgusting service from this dealer and would not recommend.

Malik in response to Awful Service, DO NOT BUY FROM HERE

So why leave review now if car had to be scrapped around Christmas last year as you claim a week after car was repaired. You scrap the car then 11 month later you decide to leave a review. Makes me wonder if you have genuinely bought a car from this dealership!!!

John Campbel in response to Awful Service, DO NOT BUY FROM HERE

This dealership has a history of defrauding customers. The last comment is clearly from one of the employees. I am making some efforts to bring together a group and jointly take them to court. We already have 7 members and making good progress. Please contact me on premiermotors-actiongroup@protonmail.com for more details.

"Professional and spot on"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Thanks for a lovely car would recommend and use again.

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+0 Found this review helpful
"Do NOT recommend! Awful!!! "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Absolutely appalled by the service and lack of professionalism. Was sold a car that was faulty. When I tried to contact the manager he agreed to fix it and then later decided it was my issue to deal with and was extremely rude. He has been ignoring me texts and calls.

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+4 Found this review helpful

John Campbel in response to Do NOT recommend! Awful!!!

This dealership has a history of defrauding customers. The last comment is clearly from one of the employees. I am making some efforts to bring together a group and jointly take them to court. We already have 7 members and making good progress. Please contact me on premiermotors-actiongroup@protonmail.com for more details.

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"Dangerous Cars"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a car for my nephew, issues with it on route home. Got a local garage to assess and despite being given an 11 month & lots of paperwork in relation to work completed on the car... the local car said it would fail an MOT & was dangerous to drive in the condition it was. Would cost more than I paid for the car to get it roadworthy. Tried to engage with the garage who trade as Premier Motors, BCN Cars and FY Autos - no reply. Rejected the car, still no reply. Paid by credit card - used this and the chargeback scheme and finally, after 9 months I got my money back. However during this process the director of FY Autos provided a letter to his bank to justify keeping my £1000 about a fictitious transaction over a Mercedes and produced a forged document car receipt and forged my signature on it !! , This has all been formally reported to the authorities. This garage would appear to be a front of numerous individuals buying cheap cars from auctions/privately, getting false documents made to show works being completed, using 'dodgy MOT's' and then selling on if you are prepared to provide forged documents to a bank & thus commit criminal offences they will do anything. Do not under any circumstances use this garage! The review wouldn't allow no stars as that is exactly what I would award!

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+6 Found this review helpful

John Campbel in response to Dangerous Cars

This dealership has a history of defrauding customers. I am making some efforts to bring together a group and jointly take them to court. We already have 7 members and making good progress. Please contact me on premiermotors-actiongroup@protonmail.com for more details.

"Premier Motors Welwyn "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Worst company ever ! The place is a scam ! Do not! I mean it do not spend any money there they buy there cars from auction that have been damaged so bad they are not road worthy! They are being investigated by TRADING STANDARDS Hertfordshire !! STAY AWAY!! READ THE REVIEWS !!! on every google search !!

"Awful"
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Recently bought a nice looking golf, Alex was a nice guy and I trusted his word about the car. Having got there it was dirty, although I was told it would be clean, drove it home 2 hours, to find out the next day brake warning came up, got it checked by a garage and both front discs and pads needed changing, aswell a headlight went a few days after and as I went to change it, the bonnet latch didn’t open (should of checked when looking over the car, I’m young and won’t do that again), so now had to get a quote again as premier motors wanted me to drive back 2 hours to wait for them to fix it, this was inconvenient for me as My girlfriend is pregnant and I work to pay for us to live and already took a day off to go and collect the car! So they agreed to send £50 out of the £500 I payed for the work all to be done, even thought I paid £7650 for the car, then I was blocked of what’s app and haven’t seen a penny back, so having spent £500 a week after buying the car, I was so happy! Cheers Premier motors, really good at selling cars in good condition and not dangerous! Pay me some money like you agreed, oh and lastly it was meant to have a year m.o.t as started in the description to which they told me I have to drive it all the way back to them to get it done! Even better, thanks Alex! Hope you sleep well at night knowing you sell dodgy cars

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"Avoid avoid avoid! Scammers"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Avoid these scammers. Bought a car and have nothing but issues. The warranty is not worth the paper it’s written on. Alex who sold the car to me has become rude and aggressive on the phone and is refusing a refund, although I’ve done all I can to resolve this. The car is no where near fit for purpose and they do not care. Once they have your money, forget any kind of help. Please do not be sucked in by the cheap prices. They are cheap for a reason. I’ve also added a copy of the receipt just to prove I’ve purchased a car from them. I previously left a review which they’ve some how had removed as a fake review. I purchased a Vauxhall Astra from them in May, which broke down in July and has been SORN since. This is currently going through court as Premier motors find it acceptable to sell a faulty car for 4500 that only lasts 2 months. They will do anything to wiggle from their responsibilities. And think they can just write that a car wasn’t purchased to try making themselves look reliable. Do not waste your time or money as you will be completely disappointed. I have had nothing but a complete nightmare thanks to Premier motors. Also you will find that these are actually approved quality motors trading as premier motors.

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+6 Found this review helpful

John Campbel in response to Avoid avoid avoid! Scammers

This dealership has a history of defrauding customers. I am making some efforts to bring together a group and jointly take them to court. We already have 7 members and making good progress. Please contact me on premiermotors-actiongroup@protonmail.com for more details.

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Dealership Information

Premier Motors is an Independent dealership that is based in Welwyn. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

Alternatively, if you’re a customer and you’ve had an experience at this dealership, please leave a review below.

Manufacturers: Sells a variety of makes and models
Independent Dealership

Services available
Car Hire
Car Leasing
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Finance
GAP Insurance
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Servicing
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Warranty
Ratings
23 reviews2.5 out of 5 stars — Rated Average
Excellent
8
Very Good
0
Average
1
Poor
3
Terrible
11

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  • Contact Information

    Address

    Premier Motors
    113-115 Codicote Road
    Welwyn
    Hertfordshire
    AL6 9TY

    Get in touch

    01438412917
    https://premier-motors.co.uk/

    Opening times

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    Dealership Statistics

    26%
    Would recommend this dealer to family and friends
    13%
    Percent of reviews responded to by this dealer

    Additional Information About Premier Motors

    Company Formed: XXXXXXXXXX
    Company Registration: XXXXXXXXXX
    Dealer Group: XXXXXXXXXX
    Directors: XXXXXXXXXX
    FCA Ref: XXXXXXXXXX
    FCAStatus: XXXXXXXXXX
    Premises Type: XXXXXXXXXX
    Registered Name: XXXXXXXXXX
    VAT Number: XXXXXXXXXX


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