Tina, September 2024
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
So happy with my car, great guys, no pushy salesman, Thank you Prenton motor company
+0 Found this review helpful
Bill F, July 2023
"Great service"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
This is the fifth car I have had from Prenton and another cracker. Battery problem was sorted by them attending my home and fitting a new battery.
Fantastic service.
+0 Found this review helpful
Anonymous, July 2020
"Stay away, heed the reviews"
1.2 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Purchase of an older vehicle Ford Mondeo but instantly had starting issues. I foolishly kept the car and subsequently had breakdowns. Water pump and finally the fuel pump. I took it back to the dealer who "repaired" the water pump. They didn't it leaked and engine was overheated by the time I returned home. They blame me for driving it back ("cooking the engine") but returned it to me supposedly drivable. Figure that out. The fuel pump was the killer. They refused to look at it. There was a clear attempt to deflect any blame on their part and to blame me. I'm the daft sod for buying from them. Heed the reviews. Stay away. Very much the old style dodgy car dealers like Boycie. "You got to expect these problems with older cars"
+3 Found this review helpful
Dave in response to Stay away, heed the reviews
As a footnote: I added a review on Autotrader for which the dealer just responded. They again deflected blame and made up a different version. Including a £300 shortfall on the purchase price. Apparently this was my fault for driving the car to them for a repair and they then gave it back to me "all fixed". Immediately on the drive home the water pump leaked empty. Whilst the water did hold just a few days later the fuel pump went which was evidently the reason why I had starting issues from the very off. Complete cowboys. We all learn by mistakes but please give them a wide berth or rue your bad judgement.
Lina, May 2019
"Very poor service! Avoid"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
For months I have been saving to get myself a car. Found one that was at glance perfect and 6k after I regretted to go with Prenton motor co! Unprofessional service, always giving poor excuses when issues started to emerge, promised a warranty but got far nothing, blame shifting and up until they have your cash they are brilliant with words, once they have your money, they simply do not care and will not walk the talk! My next step is a small claim court so save your self a hassle and find a reputable and reliable company!
+9 Found this review helpful
Antony Roberts in response to Very poor service! Avoid
Totally Agree, avoidance is the best policy!
Had nothing but months of hassle with faults when I Bought a car from them.
Mike, May 2019
"Stay away really "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Shame that I can’t give them less than one star review. Prenton Motor Co were absolutely rubbish, every single step was ridiculous and I wish that I never know abou these “dealership” ever ....I’ve bought the car worth almost £6000 (Ford Focus new shape) and was piece of rubbish!! Constantly problems silence day one, no warranty even if you back to them on following day after purchase(but they promise three months guarantee) and always excuses for repair the parts.. The car was repainted because they want to cover the damages before sale and I never know about this, also engine problems (the engine went off every single journey) for no reason and many many more problems.. I’m so happy I haven’t got that car anymore but I want to you know that your money savings is worth more than customers service at “Prenton Motor” sssitth company.. go somewhere else.. and spend your money for better cars!
+5 Found this review helpful
DEREK JONES from Prenton Motor Co in response to Stay away really
Mike, we have no record of you buying any car
If you have an issue, call in and speak with one of us instead of hiding behind your computer being a keyboard warrior
Laura, February 2019
"Great experience"
5 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Friendly, efficient and professional service from Prenton Motor Company.
Really pleased with the car. Would recommend.
+2 Found this review helpful
Jeanette T, December 2018
"Absolute cowboys"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Prenton Motor Co gave me a three month warranty on a second hand car. The car broke down and the cost of the repair was £1300. They give £400 towards the repair as they said they would have only used reconditioned parts if they had done the repair themselves
+7 Found this review helpful
Nikki R, August 2018
"Rubbish service"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Car I bought from Prenton Motor Company only lasted 4 months, ended up at scrapyard they where not interested in helping me.
+8 Found this review helpful
Anonymous, July 2018
"Poor, poor, poor. "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Terrible experience with Prenton Motor Company. Would not recommend at all. Purchased first car. Took it back after 3 weeks for a problem that was supposed to be ‘repaired’ after I initially found the problem 4 days after purchase and taking it back. Took 2 and a half weeks for it to be fixed, after them giving me a day it’ll be sorted and the car not being fixed on that specific day. Insisted refund. Owner took the piss and as long as legally possible to make as much as an inconvenience he could for me. Customer service was terrible. Much much better used car dealerships out there. JOKE.
+10 Found this review helpful
Mr R, June 2016
"Certainly recommend"
4.8 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues
Good Service from Prenton Motor Co! I would certainly recommend. The car was spot on, reasonably priced and I've had no issues at all. Really love my Mercedes and I cant fault this dealership.
+1 Found this review helpful
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