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I regret to say that my experience with this company has been nothing short of a nightmare. While the salesperson appeared friendly during the initial sale, the post-sale experience has been a complete disaster. Upon purchasing the car, I was shocked to discover that the battery was dead, a crucial detail conveniently omitted by the salesperson. This oversight meant that I had to foot the bill for a new battery myself, adding unexpected expenses to an already costly transaction. Furthermore, it quickly became apparent that the car has serious issues beyond just a dead battery. It has a persistent leak problem, rendering it undrivable in its current condition. To make matters worse, the engine has been prone to overheating failures, making the car completely unreliable. Despite being assured of a 3-month warranty, getting any sort of assistance from the company has been like pulling teeth. I promptly sent over the invoice for the battery replacement over a week ago, expecting a refund as per their warranty policy. However, I have yet to receive any acknowledgment, let alone a refund. Attempts to contact them have been met with silence, as they have conveniently stopped answering calls or responding to messages. At this point, I can only hope that they honor their commitment to refunding the cost of the replacement parts. However, based on their lack of communication and disregard for customer service, I'm not holding my breath. In summary, I would strongly advise against dealing with this company. Their failure to disclose crucial information about the car's condition, coupled with their lack of accountability and poor customer service, has left me deeply dissatisfied and out of pocket. Save yourself the hassle and look elsewhere for your automotive needs.
Reviewer has confirmed their email address
Matt in response to Frustration upon frustration
Hi Fabio I had the same problem as you. Lied to from the first breath at point of sale. My car had more faults than xmas tree lights. Car was also sold in a dangerous condition. Now I'm in talks with Trading Standards to get my money back. Absolute Cowboys. !! If ANYONE reads this take note !!!!
Sharon Whitworth in response to Frustration upon frustration
Hi can I ask please did they say that they also have 3 other company's DREAM MOTORS LONDON & ELITE VEHICLE GROUP ? the car we received came from Rainham in Essex.. it was delivered to us in Wiltshire drove 6 miles in total had the care for 3 days and a piston blow off and put a rod straight through bottom of engine.. not getting much.joy from them at present... Still haven't even sent me the 2 month warranty. We want are money back. Can I ask how do you get in touch with trading standards?
I bought a car from this company for my son for £1450 at Elite motors South Croydon in Dec 2019. After 2 weeks it overheated and they took it back for repair. 6 mnths later still not repaired and it was reported as tipped on its side in a side street. They took no responsibility for this despite the car being in their care at the time. They refused to give me a refund so i took them to court and won, however they still haven’t paid me and still have my car hidden away somewhere. My next step is to instruct bailiffs and have further conversations with trading standards, who have had complaints about them already. This company sre only intetested in customers buying their high end cars. All they had to do was refund my money and offer some good customer service. but this is beyond them. Stay away from these people. They need to be shut down
Reviewer has confirmed their email address
I brought a car in July 2020 it's now January 2021 and i still don't have the car i purchased in my hands. Biggest bunch of con artists going
Absolutely amazing experience! Highly recommend!! I brought my Land Rover from elite motor company. I didn’t feel pressured to buy, they left us to discuss between us about the car. They was very helpful with any questions we had. When we got the car home we noticed The Land Rover sounded different. Phoned elite motors and explained and they was so kind and very apologetic no hesitation to solve the problem. They got my car booked in with their Land Rover specialist.They went above and beyond to make sure I was happy and the car was ok. Honestly I can’t recommend them enough. They gave me a courtesy car while they fixed my car and made sure everything was ok with the car before giving me It back to me. I couldn’t get the time off work to collect my car so they brought my Land Rover to me and I live hour and half away from them, I am so grateful they did this for me. Just incredible service. Thank you so much! I’m so happy and you won’t be disappointed if you use them.
Reviewer has confirmed their email address
Never ever use Prestige Car Sales!! SHOCKING! I brought my car and on the way home the engine light appeared I phoned them straight away! they said they’d fix it straight away! A year later loads of phone calls and letters nothing has been done, I feel betrayed! they also have a spare key they said they’d send it recorded delivery!
Sheila Harris in response to RUBBISH!!!!!
This car company are complete crooks. I have taken them to court and won my case but they still haven’t paid. I now need to instruct bailiffs to try to get my money back. They are not interested in customers who buy cheaper cars or refunding money for faulty cars.. They have my car hidden away somewhere and they have my money. Do not buy a car from these people
I brought a car off them and 4 days later it lost all power. They said the issue would be resolved after over 100 calls some answers (less than 5). Nearly 3 weeks later I feel I have to ask for my money back. Now I find I have to phone on a friends phone to get a answer. Joe always seems to be forever parking cars. DON'T GO NEAR THEM.
Prestige Car Sales is a farce. The owner/guvnor (as far as I am aware) called 'JOE' will do anything NOT to return your calls or answer them if you have problems with your car (I have the 117 calls to his mobile or office on my mobile) I purchased an Audi A3 2007 in Dec 2016 which needed a few bits sorted out, ( MOT, Service, Battery, Service book + more) this took quite a while to get done. A banging/rattle from the engine bay which their 'so called' mechanic said was a engine bracket needed lubricating TWICE didn't work. I took the car to 2 independent garages which both confirmed it was the Clutch Flywheel. After much haggling and going to the so called 'showrooms' where he does his own bodywork repairs with an aerosol can to see him face to face he had another clutch fitted which is so cheap that it is again not working correctly and doesn't again answer or return my calls. All I want is the warranty for the clutch so I can get it corrected. All his staff say is, he is NOT there and will call you back. BUT NEVER DOES!!! Please stay WELL CLEAR of Prestige Car Sales. There is also another company called ELITE MOTORS that he runs, beware of them also. HE IS NOT EVEN WORTH ONE STAR in my opinion.
Reviewer has confirmed their email address
This company have been on television this morning where one of their customers had to take them to court to get the money back for a vehicle they were sold that was in an appalling state. Based on what I have seen this morning, I would stay well away from this car dealer. They clearly showed that they had no morals and were only bothered about getting your money and NOT providing you a good car and being decent was their lowest priority. AVOID PRESTIGE CAR SALES AT ALL COSTS!!!!
Paid for a car had it one day then started to play up (over heated) was told headgasket had gone and would cost £££ plus there was other problems with it.. Sent it back to them at there request but now they said I can't have the car back so asked for a refund got told to go away! Now seeking legal advice and reported them to trading standards, stay away from Prestige Car Sales!!
I am glad to say that I found the car I've always wanted on their website. I am really satisfied with their service and the car turned out to be really good. :)
Prestige Car Sales is an Independent dealership that is based in London. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.
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Manufacturers: Sells a variety of makes and models
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