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24 reviews from our car dealer reviews community
Leave a review for Prestige Cars Cardiff
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24 reviews from our car dealer reviews community

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"Diabolical "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

DO NOT USE THIS DEALERSHIP..under any circumstances ...I bought a Corsa three weeks ago , within days the front headlamps didn't work and this eve the engine fault light on , took it to Halfords who said it's not a Corsa exhaust and suspects there is a hole in the exhaust , read their appalling reviews , I will be escalating this to trading standards and they never call you back and just seen from their Facebook page the dealership is now permanently closed , from reading the diabolical reviews they are selling DODGY Unsafe cars with warranties that are not fit for purpose , I will be contacting the police , trading standards , supplying all documentation and names

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Mel in response to Diabolical

The company has now gone into liquidation and this will soon on companies house. I have been given all the details. So if you are owed money you will soon receive this too. I did report them to Trading Standards and sent them a letter before court claim but as they closed my letter got returned to me and I now can't take them to court so I will have to chase my money from the liquidators or credit card company's. If you paid a deposit on a credit card you maybe able to claim under section 75 of the consumers act. I hope everyone gets their money back.

Anon in response to Diabolical

Update; contacted today by a legal company working on behalf of Prestige cars to settle the outstanding finance. Fingers crossed you all get a call from him. Annoying as we are £600 down because we kept paying the finance owed on the previous vehicle as it would’ve ruined our credit score. (As the lady above mentioned, they’ve gone into liquidation… shame we are obviously the last to know!!!)

"Thieves"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My partner part exchanged his vehicle with this company October 1st. They agreed to settle the 15.5k finance on our previous vehicle. We’ve been chasing and chasing but no response. They ignore emails and phone calls. We’ve had two letters from the previous finance company stating we owe outstanding payments! They’ve taken our previous car and now hidden it whilst not paying the 15.5k debt owed. They’ve used it on the road without insurance as we’ve been contacted by MIB. Goodluck to anyone else that’s chasing this garage as they’re now “permanently closed” and taken their website down. We are in contact with Trading Standards and eventually, the police. Company is still registered as active, director is Daniel Williams and wife is Natalie Williams who also co-owns/has shares in it.

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+5 Found this review helpful

Chris in response to Thieves

We have had the same issue. Have sent them a formal letter today but says permanently closed. Contacted “companies house” who replied they are still active.

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Helen in response to Thieves

I am going to the police , trading standards , companies house and to the motor trade regulator first thing tomorrow

Helen in response to Thieves

We need to make sure these scammers do not resurface under another name and continue to trade in unsafe and dangerous cars and that they do not continue their scamming, they need to be held accountable , I have his name, paperwork and documentation and we need to build a case , selling cars that are not fit for purpose , scamming people out of their money , putting dangerous cars on the road

Anon in response to Thieves

The worst part is that the owner has three young children and still thinks it’s okay to scam other families out of money. We’ve sent our letter to the company outlining the 14 day period. The company is still listed as active. I’ve got the email for the owner, the company, two numbers, current and previous addresses and both shareholders. We will be contacting a lawyer shortly to recover the debt owed. We’ve contacted DVLA to let them know they’re hiding the vehicle and have notified the finance copy to repossess it when they eventually locate it

Anon in response to Thieves

If we don't group together and bring these to account they will take our money and resurface in a few months and continue their diabolical practice, I have his photo

Anon in response to Thieves

Anyone who wants to join forces to bring these people to account , message me and let's make sure this never happens to anyone else again

Anon in response to Thieves

If you want to join forces and bring these people to account message me otherwise believe me they will take our money and resurface in a matter of months under a different trading name , what they are doing is illegal , wrong, fraudulent and they need to be held accountable

Anon in response to Thieves

I'm off to bed now , as utterly soul destroyed , but please I urge each and everyone of us who has fallen victim to these people , let's join forces , put a joint case together to all the relevant organisations, and let's get accountability and an element of justice , and ensure they NEVER do this again

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Chris in response to Thieves

Hello we are happy to come together to sort this. Paid 8k for a unroadworthy car and had no response from this company.

Anon in response to Thieves

Update; contacted today by a legal company working on behalf of Prestige cars to settle the outstanding finance. Fingers crossed you all get a call from him. Annoying as we are £600 down because we kept paying the finance owed on the previous vehicle as it would’ve ruined our credit score.

Anon in response to Thieves

Update; contacted today by a legal company working on behalf of Prestige cars to settle the outstanding finance. Fingers crossed you all get a call from him. Annoying as we are £600 down because we kept paying the finance owed on the previous vehicle as it would’ve ruined our credit score.

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"Been ghosted after being sold fault car"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a car from them and within 20 days I’d had 3 engine lights come on, returned it 4 times for it to be fixed and had tire issues, central console falling out and more.. called for weeks trying to get a refund to return the car and I’ve been ghosted. Dropped the car outside and they’ve been shuttered up. Not sure how I’ll get my refund now but thoroughly disappointed

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+3 Found this review helpful

Anon in response to Been ghosted after being sold fault car

Send them a formal letter outlining they have 14 days to respond and then take it further. Thats what we’ve done as trading standards are now involved in our case. Contact trading standards to get a reference number too as it’ll get the ball rolling. They’re still listed as active for now.

Helen in response to Been ghosted after being sold fault car

Message me , we need to all group together and go to trading standards and escalate this ,

Anon in response to Been ghosted after being sold fault car

It's no good sending them letters , they have ceased trading, taken our money and run,the only route to bring these people to justice and held accountable is for us to jointly and as a group to submit our joint cases to the police, trading standards , companies house , giving them all our contact details and then hopefully they will be in court answering their diabolical fraudulent and illegal practice

Anon in response to Been ghosted after being sold fault car

Trading standards advised we had to send a letter first before they were willing to do anything else unfortunately.

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"Owed just over £3,000. Please help."
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

I live in Devon and I thought I would take risk buying a car on line, what a mistake that was. The car arrived with no v5, no service conducted, no receipt and no service history. After two days of driving steam was coming out if the bonnet. I took it to my local garage they were horrified that a wheel bolt was missing on each wheel which is unsafe, the brakes were close to the legal limit and there was a potential head gasket issue. Richard said I would get a refund once I returned the car which I did on the 26 November. They have completely ignored my calls texts so I did write to them with a letter before claim but in the 13 December it states the business is closed and I can totally understand why. The cars were rubbish and unsafe and customer service was awful. They have done a runner with just over £3,000 of my money. If any one knows where they are please let me know as they are total crooks stealing people's money. I am so stressed and upset.

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+1 Found this review helpful
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Leah in response to Owed just over £3,000. Please help.

Sounds the same as us!! We are involved with trading standards. Contact them too and send a formal letter to the company.

Anon in response to Owed just over £3,000. Please help.

I will be going to the police , trading standards , companies house, the lot , and I urge us all to join forces and submit all our cases

"Horrendous Customer Service "
1.4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

My experience with this company is absolutely disgraceful. Found the car (Mercedes A class) on a recognised website in which their reviews were very good (4.8/5). This added to the fact that the company name is Prestige Cars and the seller (Richie) was pleasant and helpful gave me the reassurance of a good buy. Little did I know. We started our conversations on Friday (29/11/24) where I was asked for a £900 deposit which I transferred immediately and the business was finalised on Saturday (30/11/24). That same day, we agreed collection on Wednesday (04/12/24). Richie assured me that the car would be cleaned and valeted, ready for pick up any time from 11.30am on Wednesday. When we got there, coming all the way from Exeter, the car had green moss on all the door rubbers, all around the boot shut and behind all door handles and there was big clumps of dead leaves stuck in the bonnet vents. The wheels haven’t been prepared or cleaned, the engine cover had two big splits on it, the back spoiler was loose, the handle was missing from the boot floor and there was quite a big chip of the windscreen, which we only saw after we drove away. Also, the car was advertised with two keys but only one was there on collection. After encountering all these problems, we were promised a £250 refund and the second key to be sent to our home address via post when they find it. According to Richie (which suddenly wasn’t so helpful anymore), this refund would be in my account in two to three working days. A week has gone by and we have no insight of the refund, the key or even Richie. Our phone calls and messages are ignored. Customer service is nonexistent. Respect and honesty are words that obviously are not part of Richie’s vocabulary. Stay away from this garage if you value your money and your sanity.

Anon in response to Horrendous Customer Service

I think you can see the thread of these diabolical reviews , they have picked the wrong person to mess with me, I propose we group together , build our case and bring these to account !!

"Shocking service "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased a vehicle from "ritchard" he promised to valet the car before we received it, "never got done" when we had the car for a day or two there become problems like a big chip on the windscreen we didn't notice, a big hole missing out of the front bumper and a loud banging underneath the car, reported it back to "ritchard" he had the car back to order new parts and get things repaired, no courtesy car offered, he had the car for two weeks, we turned up unannounced and the car is sat there with no repairs at all, we then tried to talk to ritchard and the response was I have not got time to talk. Phone me tomorrow, tried phoning "tomorrow" to no answer repeatedly. Shock, got hold of him days later and we told him we wish to cancel the agreement, he then said he can't give £3,000 deposit back because they have no funds, we may have to wait a month, what an absolute joke of a man and dealership, stay away people what a corrupt and dodgy car dealership. Never ever go back there

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+1 Found this review helpful
"Vehicle was stolen recovered "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Bought a vehicle . Had nothing but problems with it . Was forced to get rid of it as had major gearbox and engine faults . Found out from a dealer that the car was stolen recovered which I was not told about when purchasing the vehicle.

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+0 Found this review helpful

Anon in response to Vehicle was stolen recovered

Selling stolen vehicles ??? Totally illegal , they need to be stopped and held accountable , and we won't do this unless we group together and bring these to account ! Please respond if you want to group together and escalate this , as there is strength in numbers , I am happy to e mail/telephone call

"AVIOD AT ALL COST!"
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

AVOID! AVOID!! AVOID!!! Prestige Cars, they are definitely not! They knowingly sold us an unroadworthy car, took our money and tried to run! Purchased Audi A3... mid Nov 2023, which was delivered nearly 3 weeks late with no V5 (log book), no comprehensive history (as advertised), No MOT certificate, in fact No paperwork at all! And on the day delivered, within 25 miles the EML light came on, followed almost immediately by the coolant light, with warning to STOP ENGINE! A phone call to ‘Prestige cars Cardiff’ and many more, for days and weeks after were ignored - Customer service is appalling, almost non existent, with every excuse from paternity leave, compassionate leave, annual leave as to why calls, text etc were unansered. I truly believe they were waiting for our 3 month warranty to run out and claim nothing could be done! How is it possible this company has won awards? Awards!!? they must be FAKED or FIXED! Only due to a third party involvement was the Audi finally recovered 6 weeks later, and returned back to prestige cars (at no expense to them), to fix potential head gazgette. That said, Prestige Cars loaned us a Toyota Aygo for over 3 weeks whilst Audi A3 was being ‘fixed’. The Audi was returned, yet the same issues repeated themselves within the first day, again! EML light, followed by coolant light, with warning STOP ENGINE! Why loan us a car and NOT fix the problem? The 3 months warranty at this point was up so we can only assume they thought we would count our loses and go away? An Independent report, by a trained engineer revealed/confirmed NO WORK HAD BEEN CARRIED OUT!! - The head gazgette had not been touched! No FIX! DO NOT TRUST Prestige Cars Cardiff, even after the independent report showed the picture evidence, they (actually) called us and tried to pass the buck to the garage(s) that allegedly fixed the fault. To then sate they (prestige cars) had been out of pocket with this Audi by thousands!!!!(?) Out of pocket is buying in good faith a faulty car! having it sat on the drive for nearly 5 months whilst paying for hire cars, taxis just to get to work! - Our children missing months of their out of school activities and recognition of advancements in said activities as unable to use the Audi we purchased to get them there! This Audi has now been returned to Prestige Cars Cardiff, with money refunded, but, also money deducted as allegedly driven 4000 miles in the first month from purchase!! Really! – how is that possible, with all the circumstances, let alone receiving almost 3 weeks after purchase? – Insult to injury!! Audi was unusable! Just to add... no paperwork after months of chasing was ever received by us, for this Audi! PURCHASE A CAR FROM ‘TEAM PRESTIGE’ AT YOUR OWN PERIL! Sent from Mail for Windows

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+1 Found this review helpful

Anon in response to AVIOD AT ALL COST!

Hi , I am utterly soul destroyed with these people, I bought a Corsa which is not fit for purpose and cost me obey, I am trying to get everyone together to build our case and make sure these diabolical people are held accountable, please message if you want to join forces to ensure these people never resurface under another trading name , I have his photo, I have his details, they need to be held accountable

Anon in response to AVIOD AT ALL COST!

I propose we write a joint letter , giving our details as all issues , contact details and submit it to the police, trading standards , DVLA , companies house , photographing all these reviews and comments and WE GET OUR MONEY BACK !! Have you seen the post office case ? Strength in numbers , we need a united front to put a firm STOP to them and to hold them account , we CAN do this united

"Dangerous "
1 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

These guys sold me a dangerous car that's been rammed re sprayed and with a dodgy mot . They can reply with all thre bull but I'll quite happily put my engineers report on here . Stay away they sell dangerous dodgy cars that risk people's lives .

Anon in response to Dangerous

I am trying to get us all together to submit our cases , please message to say you want to join forces to bring these rogues to account , there is strength in numbers , if we don't act they will resurface and continue their practice

Anon in response to Dangerous

Please , we need to come together and STOP them and make them accountable , single claims /cases will face brick walls, I am happy to set up a what s app group / e mail / telephone call , whatever it takes , I am moving soon and these people have caused me to lose money which I cannot afford while they TAKE our money and run, what they are doing is illegal, dangerous , fraudulent and we need to STOP to them

"Superb Car purchased "
4 out of 5 stars
Dealer's knowledgeable
Vehicle cleanliness
Value for money
Resolving issues

Purchased an immaculate Skoda Fabia VRS 2014 ref with genuine 18000 miles. Car drove without fault on the 3 hour long journey home. Two small problems quickly sorted by Richard the sales director. Extremely pleased with service & fully recommend to use this professional dealer.

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+0 Found this review helpful
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Dealership Information

Prestige Cars Cardiff is an Independent dealership that is based in Pontyclun. If you’re the owner or employee of this business, please send us a little bit of information about your dealership and why customers should come and visit.

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Manufacturers: Sells a variety of makes and models
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Ratings
24 reviews2.5 out of 5 stars — Rated Poor
Excellent
8
Very Good
1
Average
0
Poor
3
Terrible
12

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    Address

    Prestige Cars Cardiff
    Hepworth Park Coed Cae Lane
    Pontyclun
    Rhondda Cynon Taff
    CF72 9DX

    Get in touch

    01443 312823
    https://www.prestigecarscardiff.co.uk/

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    Dealership Statistics

    37%
    Would recommend this dealer to family and friends
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    Additional Information About Prestige Cars Cardiff

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